Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why would you bother driving.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are delighted that you enjoyed our service and appreciate you taking the time to share your feedback. We agree – why would bother driving when Aircoach provides a convenient and stress-free way to travel?

Posted 2 years ago

“Shocked In Dublin to see aircoach sign at Dublin airport using the "L'Derry" for Derry. Please do a little research before pandering to a political narrative in the naming of the city. The vast majority of the residents of Derry call it Derry.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Our services run north and south of the country. We use the county name & city name to avoid any confusion for passengers.

Posted 2 years ago

“Great service , friendly and accommodating drivers …. Feel sorry for people who don’t have a seat booked huge demand great to be able to book seat online in advance keep up good work”

Helpful Report

Posted 2 years ago

Thank you for your generous 5-star rating! We are delighted that you appreciate our great service, friendly and accommodating drivers. It is wonderful to hear that you can easily book a seat in advance to avoid any hassle. We'll keep up the good work!

Posted 2 years ago

“Aircoach is the best”

Helpful Report

Posted 2 years ago

Thanks for giving Aircoach 5 stars - we really appreciate your rating! We couldn't agree more that Aircoach is the best. Thanks again for taking the time to leave your feedback!

Posted 2 years ago

“Aircoach was on time and comfortable. Got me to the airport in plenty of time. Great service made easier by being able to purchase a ticket on line. Very efficient.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so pleased to know that we were able to provide you with a comfortable and timely experience. We appreciate your loyalty and are happy that purchasing the ticket online made the process easier for you. Thank you again for being a loyal customer!

Posted 2 years ago

“The bus temperature was set too high and no ventilation which is not healthy was very hard to breath asked the driver he said can't change it”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with feedback on your Aircoach experience. We sincerely apologize about the uncomfortable temperature and lack of ventilation on the bus. We understand that this is not a pleasant situation and appreciate your willingness to provide us with this useful feedback. To make sure this doesn't happen in the future, we'd appreciate it if you can briefly let us know what happened that caused the discomfort, as well as your feedback on how we can make things better. We are really thankful for your help and we'd like to ensure you have a better experience going forward.

Posted 2 years ago

“All good, nothing to add up”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are thrilled that you had a great experience and are so grateful for your feedback. All good, nothing to add up!

Posted 2 years ago

“Very good system”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Aircoach and for your kind words. We are glad that you think our system is "very good". We appreciate your feedback and hope that you continue to use Aircoach in the future.

Posted 2 years ago

“Very pleasant journey from Derry to Belfast airport today 23/12 on the 07.05 Driver, Frank vey professional and great driver. Lovely welcome on board too which is quite unusual, especially so early in the morning, he kept the bus nice and warm and no annoying radio on! Thanks Frank”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We are so glad to hear that your journey was pleasant and that Frank made it even more so with his warm welcome and professional service. We hope to see you on another Aircoach bus very soon!

Posted 2 years ago

“You clearly have a sent an email to a different person. I will report your to the Data commissioner.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 2 years ago

“Excellent service from Derry to Belfast Airport Very comfortable coach and so convenient”

Helpful Report

Posted 2 years ago

Thank you for your wonderful 5 star rating of Aircoach! We are so pleased to hear that you had an excellent service from Derry to Belfast Airport and that the coach was comfortable and convenient. It's feedback like this that we take to heart and work hard to deliver the best experience possible. Thank you again for your review!

Posted 2 years ago

“The 12.48 at Galloping Green to Dublin Airport T1 did not turn up on time, it passed by 41 mins late with “Bus Full” on the Front, next one not due for another 2 hours. So I got 46a to the Talbot Hotel to get the Leopardstown to Airport Coach, after 25 mins and 2 no shows I, and 3 other people, shared a Taxi to the Airport costing €69 I understand it’s Christmas, but I contacted Aircoach and even though I purchased the Flexibook Plus, I was Refused a refund, the service I booked was NOT Provided. Very Disappointed”

Helpful Report

Posted 2 years ago

Thank you so much Karl for taking the time to share your experience with us. I am sorry about the incident that happened with the 12.48 from Galloping Green to Dublin Airport T1 - passing by 41 minutes late and putting a stop to your travels. I am also sorry to hear that despite the Flexibook Plus package you purchased, you were refused a refund, as the service was not provided as expected. We would really appreciate it if you could provide us with more details regarding your issue, so that we can try to make things better.

Posted 2 years ago

“A perfect solution to go directly from Dublin Airport to Belfast city (in the centre). We also took another bus from Belfast city to Dublin city that stops just in front of the hotel “Riu Plaza The Gresham Dublin”. Bus are simply great and very comfortable. And the service is not expensive so for us it is the best solution to travel around Ireland and North Ireland.”

Helpful Report

Posted 2 years ago

Thank you so much for your glowing 5 star rating of Aircoach! We're so glad to hear that our service is perfect for you when travelling between Dublin Airport and Belfast City, as well as between Belfast City and the Riu Plaza The Gresham Dublin Hotel. It's great to hear that the buses are comfortable and that the price for our service is good for you. Thanks again for your review!

Posted 2 years ago

“First bus I've taken in the UK that has a toilet and very specious front seats”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are so glad to hear that you had a great experience with us. We are delighted to know that you found the toilet and front seats to be both spacious and comfortable. It's great to know that Aircoach was your first bus experience in the UK and we look forward to having you onboard again in the future. Thank you again for your positive review.

Posted 2 years ago

“Very comfortable, convenient method of transport. Would definitely use again”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are delighted that you found our transport to be both comfortable and convenient. We look forward to welcoming you back again soon!

Posted 2 years ago

“On time, patient with all passengers. Information by the driver was excellent. Easy to find the bus stop at Dublin & Belfast.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so pleased that you have had a great experience with us. We strive for punctuality and excellent customer service for every passenger. We also are glad to hear that our information given by our drivers and the location of our bus stops in Dublin & Belfast are easy to find. Thank you again for this 5 star rating!

Posted 2 years ago

“Very nice driver from Dalkey to Dublin airport.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We appreciate your feedback, especially your compliment of our very nice driver from Dalkey to Dublin airport. We strive to provide the best service and your positive feedback is very much appreciated.

Posted 2 years ago

“The service is great price wise but last 3 times I’ve availed of it it’s been late by about 30 mins, which the last time meant I missed a dinner booking in Dublin, probably due to Christmas traffic. Otherwise good service”

Helpful Report

Posted 2 years ago

Thanks for your feedback about Aircoach! We are thrilled that you are happy with the services we provide and that we are making it easy for you to travel. Our top priority is customer satisfaction and we are always happy to help out. If you need anything else don't hesitate to reach out - just let us know. We look forward to helping you in the future!

Posted 2 years ago

“Very Very poor punctuality.”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience with Aircoach with us. We apologize for the very poor punctuality you experienced. We value and appreciate customers like you who take the time to share feedback with us. In order to make things better, can you tell us what you think could have been done differently? We’d love to hear from you and take your comments and feedback into account for the future.

Posted 2 years ago

“Noisy, not a lot of comfort-place”

Helpful Report

Posted 2 years ago

We are always open to hearing how we can improve and if there is anything else we could be doing to make your experience with us even better. If there is anything you need help with, please do not hesitate to reach out – we are only ever a phone call away. Thank you again for your very kind words and your continued support of Aircoach.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews