Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fully Satisfied with Bus Services”

Helpful Report

Posted 2 years ago

Many thanks Darryl for the 5 star rating of Aircoach. We are glad to hear that you are fully satisfied with our bus services. Thanks again for the kind words.

Posted 2 years ago

“Great service. And on time”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach! We truly appreciate your loyalty and are delighted to know that you enjoyed our great service and punctuality. It means a lot to us. Thank you for your continued support!

Posted 2 years ago

“Great to have toilet facilities on bus. Also great that the driver comes down the bus to tell people where we are so nobody misses their stop !!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to rate Aircoach 4 stars! We are so pleased to hear that you found the toilet facilities and driver communication so helpful. We will certainly let other customers know about the great facilities you experienced. Thank you again for your kind words!

Posted 2 years ago

“The bus going was freezing caused me and my partner to get sick and spend first few day in bed of our holiday”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach. We are sorry to hear that the bus going was freezing and that you and your partner got sick and spent the first few days of your holiday in bed. We would like to apologize for the inconvenience and discomfort this caused you. How can we make things better for you?

Posted 2 years ago

“Quick and comfortable”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We're so pleased to hear that you enjoyed your journey with us and found it to be both Quick and comfortable.

Posted 2 years ago

“Yous are pricks”

Helpful Report

Posted 2 years ago

Thank you for your feedback Mr Anonymous. Can you tell us what could we have done to make things better for you? We would be grateful for your help in making the experience with Aircoach a better one.

Posted 2 years ago

“We went from Dublin to Cork snd back. Had wifi. Journey is long but comfortable. Drivers were excellent and very helpful.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are delighted to hear that you had a comfortable and enjoyable journey from Dublin to Cork and back and that you were able to take advantage of the WiFi. We are also very pleased that you found our drivers to be friendly and helpful. We appreciate your time and your excellent review. Thank you!

Posted 2 years ago

“The coach was late but couldnt be helped with the Christmas traffic! Mark (i think was the drivers name) made the journey great with his hunour and got everyone there safe and sound. He would put the Grinch in good form. Thanks Mark! (3:40 bus on 22.12.23)”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating for Aircoach! We're delighted to hear that Mark was able to make the journey great with his humour despite the Christmas traffic. We will make sure to pass your kind words onto Mark and thank him for his efforts. An effort like his is sure to put even the Grinch in a good form! Thanks again Mark!

Posted 2 years ago

“I would prefer if the bus went every hour on the hour like the airporter did! And go to the Belfast city airport also! The Aircoach should be free to pensioners from the North using this service! Not overly impressed with Aircoach”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your four star rating of Aircoach. We're glad that you appreciate some aspects of our services. We apologize that the bus doesn’t go every hour, but thank you for your feedback and suggesting adding more routes. We will certainly consider it when making plans for the future. We also appreciate your suggestion to make Aircoach free for pensioners from the North; although this is something that we are not able to offer right now, we will keep it in mind as we plan for the future. We are truly grateful for your loyalty and value your feedback. Thank you!

Posted 2 years ago

“nice customer approach and service”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating and for the kind words about our customer approach and service. We truly appreciate your feedback and your support of our company.

Posted 2 years ago

“Brilliant comfy friendly staff couldn’t fault.”

Helpful Report

Posted 2 years ago

Thank you so much for this wonderful 5 star review and for the kind words about Aircoach. We are delighted that you found the service comfy, friendly, and faultless. We truly appreciate your feedback and are so glad you enjoyed your experience with us!

Posted 2 years ago

“I travelled with air coach in 2023. The service was good. But this request for feedback addressed me as Kathleen Hanley which is not my name so something wrong here.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 2 years ago

“This is a very convenient service”

Helpful Report

Posted 2 years ago

Thank you so much for giving Aircoach a 5 star rating! We're so glad to hear that you are finding our service convenient. We appreciate your tremendous support!

Posted 2 years ago

“Excellent timekeeping and driver very courteous and helpful.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We're delighted to hear that you had an excellent experience with us in terms of timekeeping and that the driver was both courteous and helpful. We appreciate your loyalty and look forward to seeing you again.

Posted 2 years ago

“excellent service”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We strive to offer excellent service and we are so pleased to see this is what you experienced.

Posted 2 years ago

“Todo Perfecto!”

Helpful Report

Posted 2 years ago

Thank you for your kind words and your 5 star rating of Aircoach! We appreciate your support and it's great to hear that everything was perfecto! Muchas gracias!

Posted 2 years ago

“Very good. The driver works diligently and responsibly, with a friendly attitude. It was just 20 minutes late. At that time, the sky was clear and clear. What would happen if it rained heavily?”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5 Star rating! We are so glad that you had a great experience with our driver and our service. We understand that the driver was 20 minutes late, but it's great that the sky was clear and clear. It is great to know that our driver works diligently and responsibly to offer the best possible service. We are glad that you had a good experience with us and appreciate your kind words - thank you!

Posted 2 years ago

“There were problems with the service, I took a bus from cork to Dublin City Centre and for some reason the bus took 3hrs to get there and not 4 hrs just as it's marked in the QR doc., what happened? The bus driver stopped wherever he wanted, there's not one unique stop in Dublin city, I just got confused, so I waited 'til he stopped definitely in the last stop (airport), so I bought another ticket to Dublin City and I missed my meeting with my friends, I couldn't charge my phone in the bus😞. Would be cool one stop just like Cork City.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your review of Aircoach. We are sorry that you experienced issues with our service and apologize for the delays and confusion caused by the bus driver. In the future, would it be helpful if we had just one unique stop in Dublin City Centre? We value your feedback and are always looking for ways to improve our services. Thank you again for being a loyal customer and letting us know your experience.

Posted 2 years ago

“I used the service from Dublin airport to Belfast on 1 December. The queues were larger than normal due to the bus strike in N Ireland. I would like to acknowledge the Aircoach support team who were very helpful to me at the departure zone. Thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! I'm so glad that you had a good experience with us. I particularly wanted to mention your comments about the support team who were very helpful to you at the departure zone. We're so glad that our services helped you despite the bus strike in N Ireland. Thanks again for your kind review!

Posted 2 years ago

“Driver was rude with erratic driving. Seats were uncomfortable”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience with us at Aircoach. We're sorry to hear that your ride with us wasn't as comfortable or pleasant as expected. We appreciate that you took the time to provide us with this feedback so we can make improvements moving forward. We regret that our driver was rude and drove erratically. Can you tell us a bit more about what you mean by this? How do you think we could have better handled the situation? Additionally, what can we do to make the seats more comfortable? Thank you again for providing us with your valuable feedback. We greatly appreciate it and will use it to ensure that all of our customers have a pleasant experience when they choose Aircoach.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews