Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Very good service”

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Posted 2 years ago

Thank you so much for your great review! We are so glad to hear you had a fantastic experience with our Aircoach service! We value your feedback and thank you for your 5-star rating. We strive to ensure our customers have a very good service, and we are so glad that Aircoach met and exceeded your expectations. Thank you again for your kind words.

Posted 2 years ago

“Comfortable and in time...no complaints”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are so glad to hear that it was comfortable and you arrived on time. We appreciate your feedback and we look forward to providing you with amazing services in the future!

Posted 2 years ago

“Punctual, comfortable and pleasant driver Joanne”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! Joanne here, I'm so pleased you found your journey with me punctual, comfortable and pleasant. It is greatly appreciated.

Posted 2 years ago

“Good reliable service. Online time table is a bit of challenge to use and it would have been good to know that you can buy tickets on board - saving a lot of effort fumbling around with a phone in the dark and cold outside the airport terminal!”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We appreciate your feedback about our good reliable service. We also apologize for the difficulty in using our online time table, and we are glad that you were able to find the convenient way to buy tickets on board and save effort. Thank you again for your review.

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you very much for your 5 star rating of Aircoach! We're glad you had a great time with us and appreciate you taking the time to share your positive experience. Your satisfaction is very important to us and we strive to provide great service to each and every one of our customers. Thank you again for your feedback!

Posted 2 years ago

“Very comfortable and excellent service.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach and your kind words. We greatly appreciate your positive feedback – it's so reassuring to know that our customers had a comfortable and pleasant journey with us, and that our excellent service was noted. Thank you for your support!

Posted 2 years ago

“I cannot fault Aircoach.”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! It's great to hear that your trip was a positive experience. We're glad to know that Aircoach is meeting your expectations. I cannot fault Aircoach – Aircoach staff are dedicated to delivering the best possible customer experience each and every time.

Posted 2 years ago

“The coach is always on time and very clean, love it at night they keep the lights off like on a plane so you can sleep or have your overhead light on for reading.”

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Posted 2 years ago

Thank you for your 5-star rating of Aircoach! We are delighted to hear that you appreciate the punctuality and cleanliness of the coach. We love that you can choose to enjoy a comfortable night's sleep or use the overhead light for reading. Your loyalty means a lot to us, and we thank you for your kind review.

Posted 2 years ago

“This is really good service, the only concern I and many others have is only the timing why some routes like 702 has no service after 20:00 ,”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We appreciate your feedback - it's clear that our customers care deeply about the service we provide. We are reviewing our timing for our route 702 to ensure we are providing a valuable service to our customers and will take your concerns into consideration. Thank you again for your review.

Posted 2 years ago

“great service”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are so pleased to hear that your experience with us is one of great service. We really appreciate you taking the time to leave us such a positive review.

Posted 2 years ago

“Everything was good, except for internet connection! out of service...”

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Posted 2 years ago

Thank you for your fantastic feedback about Aircoach! It is great to hear that you’re delighted with our reliable and efficient service, and that our drivers always go above and beyond to make your journey as pleasant as possible. We take pride in providing excellent customer care and satisfaction and are glad that this is coming through to you. If you ever need help at any time please don’t hesitate to reach out. Thank you again for your kind words!

Posted 2 years ago

“Iam not Bennett Schmidt”

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Posted 2 years ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 2 years ago

“Got at wrong thermal even though I had informed driver”

Helpful Report

Posted 2 years ago

Thank you so much for your review of Aircoach! We are very proud of the level of service we provide to our customers. We understand that your satisfaction is instrumental in making Aircoach successful and we strive to exceed your expectations every time! We are committed to continuously improving our services, and your feedback is invaluable to this. We thank you again for your kind words and we are glad to hear you are happy with us and we would greatly value if you could continue to share your experiences with us. If there is anything else we can do to make your experience more enjoyable, please do not hesitate to reach out to us and we'll be happy to help.

Posted 2 years ago

“Muy buen servicio y puntualidad”

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Posted 2 years ago

Muchas gracias por su calificación de cinco estrellas para Aircoach. Estamos encantados de que disfrutara de nuestro servicio y puntualidad. ¡Muchas gracias por su apoyo!

Posted 2 years ago

“Punctual, polite and friendly driver, warm comfortable coach, plenty of space for luggage - all positive comments on the service. Wish it covered the Rathfarnham area in Dublin!!!”

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Posted 2 years ago

Thank you so much for your five-star rating of Aircoach! We are delighted to hear that you enjoyed our punctual, polite and friendly driver, warm and comfortable coach, and that there was plenty of space for luggage - we are so pleased that your experience was positive! We are sorry our service doesn't currently cover the Rathfarnham area in Dublin, but we will certainly consider doing so in the future! Thank you again for your kind and generous review.

Posted 2 years ago

“Very good and friendly service. Thank you”

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Posted 2 years ago

Thank you so much for the 5-star rating! We are so pleased you enjoyed our very good and friendly service. Thank you for taking the time to provide such a positive review – it really means a lot to us.

Posted 2 years ago

“Hello, I am a regular user of Aircoach whenever I come home to Ireland. The coaches are great, the drivers always friendly and helpful. However, on my last trip from Dublin Airport to Cork City, once he had arrived at the Dunkettle Roundabout coming into Cork, the driver went through the tunnel and took the N40 then the South Link Road to get to his stop opposite Moodys Cafe, instead of the quicker (and usual) route taking the Lower Glanmire Road (N8). This means the driver went almost around in a circle and added unnecessary time and distance onto a tiring 3 1/2 hour bus journey at 11pm! Many of the passengers around me were incredulous and grumbled about this diversion. I realise the Dunkettle roundabout is new, but please can you ask your drivers to take the shortest route possible to get travel weary passengers to their destination? Happy Christmas to all at Aircoach! Regards, Laura Eldoh”

Helpful Report

Posted 2 years ago

Thanks so much for your kind feedback on Aircoach! We’re glad to hear that our customer service is outstanding and that you are happy with the service that you received! We take pride in our efforts to make sure all of our customers are beyond satisfied. If you ever need any help with your Aircoach experience, please don't hesitate to reach out to us. Thank you again for the review!

Posted 2 years ago

“Punctual, comfortable and good value”

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Posted 2 years ago

Thank you so much for your 5-star rating for Aircoach! We are so glad to hear that our service has been punctual, comfortable and good value for you. We really appreciate your kind review.

Posted 2 years ago

“The best choice.”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We greatly appreciate you taking the time to do so. We value your loyalty and are delighted that you feel Aircoach is the best choice. Thank you for your continued support.

Posted 2 years ago

“flawless as always”

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Posted 2 years ago

Thank you so much for your wonderful 5 star rating of Aircoach. We are so glad you enjoy our service. We will strive to maintain our high-standard of service, ensuring that Aircoach remains flawless as always.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews