Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, timely and convenient.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach - we really appreciate it! We are delighted you’ve had an excellent, timely and convenient experience.

Posted 2 years ago

“The coaches I travelled on were very comfortable the service information was okay the drivers were very helpful overall a good experience when I travelled to Dublin”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are glad to hear that the coaches you travelled on were comfortable, the service information was okay, and the drivers were very helpful. We are glad to have provided you with a good experience when you travelled to Dublin.

Posted 2 years ago

“Aircoach has the friendliest of staff, it is super easy to book online, and the new busses give you a very comfortable ride, arriving on time.”

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Posted 2 years ago

Thank you for giving us a 5-star rating. We at Aircoach pride ourselves on having the friendliest staff and providing our customers with a convenient online booking system as well as comfortable, on time buses. We are delighted that you have appreciated these services.

Posted 2 years ago

“It is very often that the Aircoach arrives late... You will have to wait 20 mins minimum...”

Helpful Report

Posted 2 years ago

Dear Carmen, Thank you for taking the time to give us your feedback about Aircoach. We appreciate hearing about your experience and are sorry for any inconvenience it caused you. We understand how frustrating it can be when the Aircoach arrives late and you have to wait at least 20 minutes. Is there any way we can improve our services to make your next journey smoother? We value your input and thank you for helping us improve our services. Sincerely,

Posted 2 years ago

“frequency needs to increase. also last buses should be there for later flights”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Aircoach! It means a lot to us when our customers offer feedback, and we’re happy to hear that you appreciate our convenient and comfortable service. We strive to make our customers happy, and we’re glad that you experienced that with us. If you need further assistance, please don’t hesitate to reach out. Thanks again for the kind words!

Posted 2 years ago

“30 minutes late, an absolute terrible route to the airport, really overpriced and only comes every two hours.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review Aircoach. We appreciate your feedback about the 30 minute delay, the terrible route to the airport, the overpriced fares and the two hour wait time. We are sorry for your experience and we would like to make it up to you. What could we do to make things better for you? We would love to hear your suggestions. Thank you again for your time and feedback.

Posted 2 years ago

“On time, every time. A driver provided all the necessary information funnily. WiFi worked fine. Not enough space for legs which is a typical problem for most buses and airplanes. On one seat, there was a banana skin and a plastic bottle left.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of Aircoach. We agree with you that a typical problem for most buses and airplanes is the lack of space for legs. We are also glad to hear that our driver provided all the necessary information and that the WiFi worked fine. It is unacceptable to leave banana skins and plastic bottles on seats and we apologize for the unpleasant experience. We will ensure this does not happen again.

Posted 2 years ago

“Terrible service, not reliable, always late a significant amount of time. Not regular enough on routes”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Aircoach. We genuinely appreciate you taking the time to share your experience with us. We're sorry to hear about the terrible service and unreliability you experienced. We understand how frustrating & inconvenient it is when our routes are not regular enough and our coaches are late a significant amount of time. We take pride in offering reliable and high quality transport solutions and we would love to hear how we can make your experience better. Could you please tell us more about what you think we can do to improve and make your experience more enjoyable? We're looking forward to hearing from you. Thank you again for your feedback.

Posted 2 years ago

“The bus broke down near Sallins on the 8th of Dec. I had to get a taxi to make a flight cost 80. No one from Air Coach made contact to even apologise”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We are very sorry for the break down of our bus near Sallins on the 8th of Dec. We apologize for the inconvenience it caused you to have to get a taxi to make your flight, which cost €80. We sincerely regret that no one from AirCoach contacted you following your experience to apologize. We would very much appreciate the opportunity to make things better for you. Please reach out to our team with your contact details and reference number, and we will see how we can remedy this situation. Once again, thank you for your valuable feedback, we really appreciate it.

Posted 2 years ago

“El autobús muy cómodo y el conductor muy amable y profesional”

Helpful Report

Posted 2 years ago

Muchas gracias por tu valoración de 5 estrellas de Aircoach. Estamos encantados de que has disfrutado del autobús cómodo y del conductor amable y profesional. ¡Esperamos verle de nuevo pronto!

Posted 2 years ago

“Excellent service always on time. Polite helpful staff and drivers”

Helpful Report

Posted 2 years ago

Thank you so much for your glowing 5-star rating of Aircoach and for highlighting our excellent service, punctual arrivals, and polite, helpful staff and drivers! We appreciate you taking the time to provide us with such kind feedback.

Posted 2 years ago

“Was getting the 704x from Dublin to cork at 7pm. Didn’t arrive until 7:35pm.”

Helpful Report

Posted 2 years ago

Hi [Reviewer], Thank you for your review of Aircoach - we really appreciate your feedback. We want to ensure that all of our customers have a positive experience, so we're thrilled to hear that you are happy! We strive to offer exceptional service and make sure that all of our customers are satisfied. We value your continued patronage and hope that you enjoy your travels with us. If you have any questions or concerns, please feel free to reach out anytime. Thank you again for taking the time to let us know how we're doing. Best, Aircoach

Posted 2 years ago

“Excellent service, punctual and comfortable.”

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Posted 2 years ago

Thank you so much for rating Aircoach with 5 stars! We are delighted to hear that you have experienced excellent service, punctuality and comfort with us. We appreciate your positive feedback and we look forward to serving you again in the future.

Posted 2 years ago

“You should be able to reserve a seat when you buy your ticket.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave feedback about your experience with Aircoach. We are so pleased to hear that you had a positive experience and found our service convenient and reliable. It is always our goal to make sure you feel comfortable and supported whenever you use our services. We are always looking for ways to make sure that our customers have a great time when they ride with us! If you ever need any help or have any questions, please don't hesitate to reach out to us. We'd love to hear from you and make sure your next experience with us is even better!

Posted 2 years ago

“Easy booking process, buses are on time, drivers are friendly. Would definitely use Aircoach again”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are delighted to hear that you had an enjoyable experience with our easy booking process, buses arriving on time, and friendly drivers. We are so glad that you will be returning to travel with us in the future!

Posted 2 years ago

“Safe, comfortable, spacious, and clean.”

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Posted 2 years ago

Thank you for rating Aircoach with 5 stars! We are so glad to hear that you enjoyed your experience with us – we strive to provide a safe, comfortable, spacious, and clean journey for all of our customers.

Posted 2 years ago

“Good service bus was cold though.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We appreciate your feedback and are glad you enjoyed our good service. We apologize if the bus was cold; we will take your feedback into consideration to make future improvements.

Posted 2 years ago

“Nothing special but the buses were on time. They should also give you the ability to change the time of departure with no extra fee.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating for Aircoach! We are glad to hear that our buses were timely. We apologize for not providing you with the ability to change the time of departures with no extra fee. We appreciate your feedback and will be working to ensure a better user experience in the future. Thank you for choosing Aircoach!

Posted 2 years ago

“Me encanta este servicio es rápido y cómodo.”

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Posted 2 years ago

¡Gracias por su calificación de 5 estrellas de Aircoach! Estamos muy agradecidos por su apoyo. Me encanta este servicio es rápido y cómodo. ¡Esperamos que continúe disfrutando del servicio en el futuro!

Posted 2 years ago

“Very good service . Nice bus and a great driver”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating! We are so glad to hear that you had such a positive experience on Aircoach, from the very good service to the nice bus and great driver. We appreciate your feedback and are delighted that it have had such a pleasurable experience. Thank you!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews