Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

“The journey itself was excellent no issues at all but not being able to reach Aircoach support after 6 pm was a really bad experience. My mum took the Airport to Cork bus at 5:30 and they arrived 2 hours 30 minutes late. I understand traffic could be crazy but since my mum was not having any irish cell phone I couldnt reach anyone. I tried every single Aircoach channel to reach support but it was all unavailable. This is not acceptable.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry for what happened and would like to make up for it. It's not acceptable that your mum had to wait for the Airport to Cork bus for two and a half hours. We also would have liked to have been notified would you been able to reach us. How can we make things better from here? Do you have any suggestions that could help improve our service? We truly appreciate you taking the time to let us know about your experience.

Posted 2 years ago

“Terrible customer service. I lost an item, had to call 3-4 times for 4 days in a row. They just could not call the driver and ask if he found it or not, they have a terrible slow system of waiting to see if any item will show up on their lost/found list…”

Helpful Report

Posted 2 years ago

Thanks for bringing your experience to our attention. We apologize that your experience wasn't satisfactory. We take pride in providing reliable customer service and we're deeply sorry that we fell short in your case. We understand how it can be annoying to call multiple times and wait for the response. We regret to hear that you lost an item and failed to follow-up. We would love to hear more about the issues that you faced so that we can make improvements to our customer service. Is there a time that you can be available so we can chat further? We value your feedback and hope to make things better for you and our other customers in the future.

Posted 2 years ago

“- Please provide real time bus location/arrival time information - Please make vocal and visual stop announcements in the bus - Please improve air quality in the busses”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on Aircoach! We really appreciate that you took the time to let us know about your experience. We are sorry to hear that we do not provide real time bus location/arrival information, and that there are no vocal or visual stop announcements in the busses. We understand the inconvenience this causes and we are working to improve this. We also apologize for the poor air quality in the busses. We are looking into ways to improve this, and we would love to know what we can do to make it better. Thank you again for your feedback!

Posted 2 years ago

“On time, stress free travel”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We appreciate your feedback, and are glad to hear that your experience with us was stress free and on time. We strive to ensure travelers like you have the best experience possible. Thanks again!

Posted 2 years ago

“Brilliant journey”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are so glad you had a brilliant journey with us. We appreciate your feedback and look forward to getting you to your destination with ease and comfort next time. Thank you!

Posted 2 years ago

“It was great from start to finish - 5 stars from me. Thank you. I think it would be great to bring back the Templelogue village stop”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating of Aircoach! We really appreciate your kind words and are thrilled to hear that your experience was great from start to finish. We're sorry to hear that service no longer comprises the Templelogue village stop. We are looking into this, and we appreciate your feedback. Thank you again for your kind words!

Posted 2 years ago

“Service is good, however name is not Jonathan”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach! We really appreciate the feedback. We are so glad to hear that you are enjoying the ride and our customer service! At Aircoach, we strive to provide a comfortable, friendly and reliable mode of transportation, and your words are a great reminder of that. Thanks again for letting us know your experience with us. If you need further assistance in the future, we are always here to help. Don't hesitate to reach out to us if you need anything!

Posted 2 years ago

“PUNTUALIDAD, EXCELENTE SERVICIO Y CALIDAD DE LOS AUTOBUSES”

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Posted 2 years ago

¡Gracias por tu calificación de 5 estrellas de Aircoach! Estamos muy contentos de que hayas disfrutado de nuestro servicio, puntualidad, excelente servicio y la calidad de nuestros autobuses. ¡Gracias por tu apoyo!

Posted 2 years ago

“On time departures. Comfortable ride”

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Posted 2 years ago

Thank you for your 5-star rating! We are so glad that you enjoyed our on-time departures and comfortable ride. We appreciate your kind words and generous rating!

Posted 2 years ago

“Very bad experience this time I faced with my travel from Dublin airport to cork city. I am not satisfied with the payment making for normal 2 baggage, as I am non European I will be definitely travelling with my luggage. Even after taking ticket extra money for luggage is not agreeable; 2 baggage and a cabin bag is normal for a person travelling to another country. More than usual can be taken for extra payment. Also The staff at Dublin airport were not in a professional manner to deal with passengers.”

Helpful Report

Posted 2 years ago

Aircoach allows a maximum of two pieces of luggage per person free of charge to be carried in the luggage compartment of the coach. Small bags may be carried on the coach which can be stored in the overhead rack. Bags cannot occupy seats on the coach.   Excess luggage or bulky items will be charged at €5/£5 per item.

Posted 2 years ago

“The best. Marry Christmas.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Aircoach - we really appreciate you taking the time to leave us such a great review! We hope your experience with us has been the best, and we wish you a very Merry Christmas!

Posted 2 years ago

“I use the 700 to go to the airport. They don't have a customer service: there is an email address but they don't even open the emails. The driver skips the stops at their convenience. Impossible to see their location, and therefore impossible to know if the bus is early, on time or late. Poor organisation with tickets: I saw buses skipping the stops because the bus was full (with many people that bought the ticket on board) while others outside were waving their tickets at the driver. The card reader on board rarely works so if you don't have cash you might not be able to get the bus. I tried uncountable times with my Irish debit card, another European debit card, and the LeapCard, and it never worked. I saw it not working for other people as well, so it was not me! If you are not in a rush, I suggest you look at Moovit and/or Google Maps and see other options. Also, don't forget that there is public transport that can bring you to the airport at no additional price! The 16 and the 41 are the two buses that cross the city centre and go to the airport. Mind, though, that it is a long journey that might take one hour from O'Connell Bridge.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about Aircoach. We are very sorry to hear about your experience. It's clear that there have been some issues with customer service, skipped stops, tracking the location of buses, ticketing issues and issues with the card reader on board. We are dedicated to providing a high level of customer service, and we will address all these issues to make sure they are rectified. We truly appreciate you bringing them to our attention. We're sorry that we didn't meet your expectations and again, thank you for taking the time to provide your feedback. We would love to hear any additional feedback from you to help improve our service, as we strive to provide the best possible experience for our customers.

Posted 2 years ago

“I am not Judith Heede”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 2 years ago

“My name is not Brian!!! The mail is sent to the wrong person!”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 2 years ago

“This may be a gdpr issue. I got an email addressed to a different customer of yours…..very poor”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 2 years ago

“705x Belfast to Dublin was perfect. Return journey less so-came back today and was frozen for the whole journey. Not a pleasant experience.”

Helpful Report

Posted 2 years ago

Hi Laura! Thank you for taking the time to review our Aircoach services. We’re pleased to know that you’ve been consistently happy with your experience and that you’ve been able to rely on us to get you where you need to go. We strive to give our customers the best possible service each time that they ride with us and your satisfied feedback is very much appreciated. If you ever need any help with our services, please do not hesitate to reach out. We’re glad to have you as part of the Aircoach family and look forward to helping you with your future journeys. Thank you again for your kind feedback! Regards, Aircoach

Posted 2 years ago

“Could not by tickets on bus at Dublin airport on bus and ticket office not open waited till 730 and got translink bus straight to derry”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“Our journey on the 27th November from Cork to Dublin Airport on the 5am coach was great. The driver managed to bring us to the airport in a timely manner despite the heavy traffic on the N7.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are glad that you had a great journey on the 27th November from Cork to Dublin Airport on the 5 am service. We are proud that our driver managed to bring you to the airport in a timely manner, despite the heavy traffic on the N7. We appreciate your review!

Posted 2 years ago

“Excellent service, comfortable, clean, lovely driver, thank you, will definitely be using Aircoach again.”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are delighted to hear that you enjoyed our Excellent service, comfortable, clean, and lovely driver. We truly appreciate your kind words and we are so glad that you will be using Aircoach again. Thank you for choosing Aircoach!

Posted 2 years ago

“Bang on schedule always. Incredible service and wonderful drivers. Great value- ticks every box you could think of and then some. Keep up the great work and thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words and your 5 star rating of Aircoach. We strive to ensure that our service is of the highest quality, bang on schedule, and great value. We are so glad to hear that our drivers and service have met and exceeded your expectations. We sincerely appreciate your support and kind words. Thank you!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Aircoach Reviews

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