Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and welcoming thank you and all best for 2024”

Helpful Report

Posted 2 years ago

Hi Filmor. thank you for contacting Aircoach. We are pleased you found our service helpful and welcoming.

Posted 2 years ago

“Very good will travel with them again”

Helpful Report

Posted 2 years ago

Hi Sergiu. Thank you for your review we look foreword to seeing you in 2024

Posted 2 years ago

“I’ve used air coach quite a few times to go to Dublin airport and have never had a problem. I appreciate the service.”

Helpful Report

Posted 2 years ago

Hi Sean. Thank you for your kind words. we look foreword to seeing you in 2024

Posted 2 years ago

“very chaotic boarding for bus bound to Belfast 13:50 26 Dec, no even proper sign bus is actually for Belfast ,unless you ask , very rood staff Service is going downhill thats for sure”

Helpful Report

Posted 2 years ago

Hi Ben. Thank you for reaching out if you would email your concerns to info@aircoach.ie we can have a look at things for you

Posted 2 years ago

“Terrible service from driver from Aston quay to Cork on December 26th at 12:00. Driver behaviour towards me in front of other passengers was just unnecessary. Me and another men arrived at the bus stop at 11:59-12:00. The driver was still putting the passenger luggage in the compartment. The man in front of me got in the bus, no problem. When it was my turn he asked me: “ what’s the story?” And I said I was going to Cork. He asked me if I had a ticket and I said yes! It was then when he started telling me that I supposed to be in the stop 10min earlier (which is ok), and that he sold a few tickets and he needed to check if he had seats left for me….but he was telling me that in an aggressive way and very loud. He could have avoided that if he knew how to talk to people. He then checked if there was seats available and there was 2 or more seats available. Why to make a scene? So I’m thinking he didn’t say anything to a man, but he made sure to tell me as a woman when he could have avoided all this embarrassment just being polite and checking the seats before making me feeling humiliated in front of other people. I wasn’t there 10min earlier which is my fault, but I don’t need to be treated like a kid in front of other people because the driver has an aggressive behaviour towards people. I email them Aircoach making a private complaint about the driver behaviour, but the person that was replaying only told me that I was late for the bus, making me feel like it’s all my fault and never paid attention of what I was really complaining about, which was the driver behaviour.”

Helpful Report

Posted 2 years ago

Hi Deborah. Thank you for your review. I am sorry for your experience but You were also advised that we would speak to the driver in question and look into things.

Posted 2 years ago

“I’m not Jolanta Kempinska. Find it disturbing that sensitive data is been mistakenly shared on review requests.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 2 years ago

“Driver very nice and polite . Short delays but due to other factors. Overall very good experience.”

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Posted 2 years ago

Thank you so much for your 5 star rating! We are delighted to hear that your experience was very good, especially having a pleasant time with our driver. Even though there were delays, we understand it was due to other factors outside of our control. We are thrilled you enjoyed your journey!

Posted 2 years ago

“1234567890”

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Posted 2 years ago

Thank you so much for rating Aircoach 5 stars! We are absolutely thrilled that you had such a great experience. We truly appreciate your business and look forward to helping you with all your travel needs in the future. Thank you!

Posted 2 years ago

“Quick efficient service”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so glad you enjoyed your experience and found our service to be "Quick efficient service." We look forward to seeing you again soon!

Posted 2 years ago

“On time, travelling to the airport was a breeze”

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Posted 2 years ago

Thank you so much for the 5-star rating! We are glad to hear that travelling to the airport with Aircoach was a breeze - we take pride in our commitment to punctuality and travel efficiency. We hope to see you soon!

Posted 2 years ago

“What a fantastic service. So punctual. Such a pleasant driver. Hassle free. 10 out of 10.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5 star rating of Aircoach! We are sincerely grateful for your kind words. It's great to hear that you found our service to be punctual and pleasant, and that you had a hassle free experience. We really appreciate your feedback and your 10 out of 10 rating. Thank you again for choosing Aircoach!

Posted 2 years ago

“good timetable !”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We are glad to hear that you appreciate our good timetable!

Posted 2 years ago

“Al good. Very good.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are so glad to know that you have had an enjoyable experience with us. "All good. Very good."

Posted 2 years ago

“Great service, driver was very professional and friendly”

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Posted 2 years ago

Thank you so much for leaving us a 5-star rating! We really appreciate you taking the time to provide feedback on your Aircoach experience. We are thrilled to hear that your experience was a positive one and that our driver was both professional and friendly. We appreciate your positive feedback and look forward to welcoming you aboard again soon!

Posted 2 years ago

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Thank you for giving Aircoach a 5-star rating! We really appreciate your feedback; it means a lot to us. We look forward to seeing you on board again soon!

Posted 2 years ago

“Disaster… We have ti change 2 times of a different bus without and explication…”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your recent experience on Aircoach. We are sorry to hear that your journey resulted in a disaster. It must have been very frustrating being asked to change buses twice without an explanation. We appreciate your feedback and would like to take this opportunity to understand how we can make things better for you. Please share any other thoughts you may have - this feedback is essential for us in order to provide the best service to our customers. Thank you again for getting in touch!

Posted 2 years ago

“Excellent door to door service.”

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Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We are delighted to hear that you had an excellent experience with our service. We look forward to your future journeys with us.

Posted 2 years ago

“The bus is comfortable, the staff are very helpful and friendly, and overall it's a great service. However, since the Airporter was bought by Aircoach they have significantly reduced the destinations between Belfast and Derry/Londonderry. For instance, they no longer stop in Dungiven and Claudy, which significantly impacts those like myself living in rural communities. It would make a huge difference if these destinations were reinstated”

Helpful Report

Posted 2 years ago

Thank you so much for your positive feedback on Aircoach! We are thrilled to hear that our services have been making your journey a pleasant and comfortable experience. We are committed to ensuring our customers have the best experience possible, and we truly appreciate your kind words. Please don't hesitate to reach out if we can do anything else for you - we are here to help. Thank you again!

Posted 2 years ago

“You have likely breached my privacy by sharing my name with other passengers. You have certainly breached other passengers privacy. My name is not Katie M”

Helpful Report

Posted 2 years ago

“Amazing experience”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating and review of Aircoach! We are delighted to hear that you had an amazing experience with us!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews