Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing updated - disgraceful”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We apologise that nothing was updated and that you found it to be "disgraceful". We understand how frustrating this must have been and appreciate your feedback. Please let us know what could have been done to make this experience better for you moving forward.

Posted 2 years ago

“At short noticewI was given a full refund for a trip i booked and had tow cancel last minute due to a medical emergency. Excelland service and i rebooked nxt day”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We are glad to hear that you received a full refund for your cancelled trip and that you were able to rebook the next day. We take pride in offering excellent service and we hope to serve you again in the future.

Posted 2 years ago

“I was on the 10pm bus from the airport to the city centre. The driver was extremely rude to elderly passengers who happened to be first timers in Dublin - not the best welcome. The driver was saying he will announce the stops, albeit without a microphone, and one should shout yes if getting off there. Surely there’s a better way of doing this like adding a screen to display the upcoming stops and/or a recorded audio to announce the stops like other normal buses.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience and letting us know how we can do better. We sincerely apologize for the rude behavior you have encountered from the driver. We understand your concerns regarding a better way of doing the announcement of the stops. We would appreciate your feedback on how we can make it better and make your trip more enjoyable. Thank you again for sharing your experience with Aircoach.

Posted 2 years ago

“Please make sure the charging points work!!”

Helpful Report

Posted 2 years ago

“Pathetic service received from your bus service . Could I kindly have an email address . I have sent the mail to city link who has now referred me to you”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Aircoach, Beverley. We are truly sorry for the terrible service you received and we deeply appreciate you bringing this to our attention. We take all feedback seriously and believe that improvement is our duty, so please let us know how we can make your experience better in the future. We would also be grateful to hear more about what caused the poor service in the first place if you have the time. Once again, we thank you for your valued feedback and apologize for the disappointment caused.

Posted 2 years ago

“The bus stopped and left 10 minutes earlier to go to the airport. We bought our tikets for the 6:00 am journey and we arrived on the street 15 minutes in advance. We were just on the other side of the street and we saw the bus arriving and departing in less than 5 minute, at 5:50 it was already gone. The stop was so quick that we didn't have the opportunity of cross the road that it was already gone, with 10 minute in advance!”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to share your experience with us here at Aircoach. Your feedback has been extremely important to us and we will work on finding ways to improve our services for our customers. If you have any suggestions which you think would be helpful for us, we would really appreciate you letting us know. Thank you for your valued feedback.

Posted 2 years ago

“As per another of the one star reviews below, their Flexbook and Flexbook plus is not worth the paper it is written on. When booking bus tickets with Aircoach, they offer the opportunity to purchase 'flexbook' or 'flexbook plus' add ons to your ticket. In each case, the Aircoach website states the benefit of these add ons as being the ability to 'Change your booking up to 1 hour before departure of your journey'. Aircoach then have a provision in their standard T&Cs (that the cynic in me would say is deliberately hidden away in the hope you don't read/understand it) that this effectively does not actually mean departure of YOUR journey, but the departure of the relevant bus AT ORIGIN. This is incredibly (and perhaps deliberately, given the issue has been flagged to Aircoach by me and by others on this review page, but yet they still don't clarify the wording) misleading and leads to consumers paying for an add on they either do not need, or are unable to utilise as expected (if they have not fully read and understood the T&Cs and then gone back to the start of the purchase process to deselect their option for flexbook).”

Helpful Report

Posted 2 years ago

Thank you so much for taking time to share your experience with us. We apologize for the frustrations you have gone through. From our terms and conditions, changes can be made up to 1 hour before the original journey departure time (e.g. if you wish to change from a stop midway through a service – the window for changes is one hour prior to the first stop on that route and not the time of departure for subsequent stops on that service). The booking cannot be changed within 1 hour of departure or when the original time booked has passed. So, if there's anything else that we can do to improve our services, please let us know. We would greatly appreciate your feedback.

Posted 2 years ago

“Every time that I have taken an Aircoach in the last two years, the charging ports have not worked!”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on Aircoach. I really appreciate you taking the time to let me know about your experience! I'm sorry that our charging ports have not been working for you in the past two years. Can you tell me a bit more about what problems you experienced with the ports? I would really like to work together with you to figure out how to make the experience better.

Posted 2 years ago

“Is there no direct from Galway. Why has it 2 stops in Athlone. Got 14.15 from Galway before Christmas and didn’t arrive at the airport until 18.05”

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Posted 2 years ago

Thank you so much for letting us know about your experience with Aircoach. Thank you for taking the time to share your feedback - we really value your opinion and will do our best to improve our services.

Posted 2 years ago

“Simon was a great driver and made it fun! The coach itself however is showing its age. In comparison to the new Dublin expresses buses they are not as modern.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach. We're glad to hear that Simon was a great driver and made the trip a pleasant experience. We take your feedback on board and understand your comment regarding the coach being a bit dated. We are working on making the Aircoach experience even better for our customers.

Posted 2 years ago

“Your website. I entered the requested information and then it just disappeared even though I’m on the same webpage.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Aircoach. I apologize that you encountered difficulty entering the requested information. Could you please provide insight on how to make things better?

Posted 2 years ago

“Excellent service, clean coaches, punctual.”

Helpful Report

Posted 2 years ago

Thank you for your kind words and for your 5 star rating! We are so glad that you enjoyed your journey with us and found our service to be excellent, our coaches clean, and our punctuality to be perfect! We really appreciate your feedback and look forward to seeing you on board again!

Posted 2 years ago

“Paid extra for "Flexibook" to allow amendment 1 hr before departure, stated time of departure 13:45 from Dublin airport. Tried to amend at 12:30 website won't allow change. Spoke to call centre. Apparently as the bus starts at 13:20 in Dublin city centre this is the cut off time not the departure time from Dublin airport!. Clearly misleading information on your website and flexi booking isn't what it is claimed to be.”

Helpful Report

Posted 2 years ago

Thank you Jon for taking the time to share your experience. We apologize sincerely and regret any inconvenience caused. We understand that you paid extra for the ‘Flexibook' service but were unable to amend your booking 1 hour before departure due to our website not allowing the changes. We can also understand the confusion causes by the departure time from Dublin airport being listed differently from Dublin city center start time. We are very sorry that the misleading information on our website and the ‘Flexibook’ service didn’t work out in your favour. May we request you to let us know how we could have handled it more effectively? Your feedback is invaluable for us to learn and improve our services better. Thank you.

Posted 2 years ago

“I made a big mistake I booked 430 instead of 1630 soihavepaidtwice”

Helpful Report

Posted 2 years ago

“I was waiting one hour and 10 minutes this morning (22 December from 7.50am) on O’Connell Street before any air coach arrived. I called the office several time, one man told me that the coaches run every 30 minutes at that hour of the morning (not according to your website or your timetable). When the coach finally arrived the driver was rude and only let people who had booked on line on board (despite their being at least 7 empty seats for the remainder of the journey). The wait time was ridiculous when you are servicing people catching flights - I will avoid this ‘service’ in future and would recommend everyone else to use a reliable route to the airport instead. It is such an awful start to any holiday.”

Helpful Report

Posted 2 years ago

Thank you [Name] for taking the time to share your experience with us. We appreciate your feedback and apologize for what happened. It is very concerning to hear that the wait time was excessive and that the driver was rude to other customers. We are very sorry that this was the start to your holiday, and we want to make sure that such a situation does not happen again. Can you please let us know more about what happened and how we can make things better for everyone?

Posted 2 years ago

“Excellent service travelled from Belfast to Dublin airport with Simon. He provided very useful information enroute and was very professional and provided a lovely safe drive down to Dublin.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Barbara! We are so pleased that you had a lovely experience on your Aircoach journey from Belfast to Dublin Airport with Simon. We take great pride in our excellent service and are delighted that Simon's useful information and professional driving has added to your journey. We look forward to welcoming you onboard again soon.

Posted 2 years ago

“Great service.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We really appreciate your feedback. We strive to provide great service and it's really rewarding to know that our efforts didn't go unnoticed. Thank you again for your review!

Posted 2 years ago

“Best journey on aircoach Simon great driver !!”

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Posted 2 years ago

Thank you so much, Liz, for giving Aircoach a 5 star rating! We really appreciate your kind words, and it's great to hear you had the best journey with Simon! Thanks again!

Posted 2 years ago

“That was the first I tried Aircoach. The service is unreliable; the bus was about 30 minutes late! I almost missed my flight! Never again!”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with Aircoach. We apologize for the inconvenience of having to wait 30 minutes for the bus, and we understand that such an unfortunate experience might make you reconsider using our services again. We appreciate you taking the time to let us know how we can improve our services. We would love to hear more about your experience, so could you let us know what went wrong, and how can we make things better next time? We hope to have the chance to make up for this situation in the future. Thank you once again for your review.

Posted 2 years ago

“We were walking up ten minutes early to our stop and saw our bus fly by that early had to wait another half an hour for a second bus that thankfully let us on but was a major inconvenience”

Helpful Report

Posted 2 years ago

Thank you so much, Andrew, for your feedback on Aircoach! We truly appreciate you taking the time to share your experience. We understand that it was a major inconvenience when you had to wait an additional half an hour after your bus had already passed. We apologize for this and would like to know more about what we could do to improve your experience. Can you tell us more?

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews