Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Economic, on time, reliable, regular and often( Cork- Dublin) Staff sympathetic to changing reservations free of charge The questions following are irrelevant- l was ‘the freight’”

Helpful Report

Posted 3 years ago

“On the time”

Helpful Report

Posted 3 years ago

“Comfortable and convient. Did run about 10 minutes late though.”

Helpful Report

Posted 3 years ago

“Service to the airport on the 702 was 25 minutes late. No apology from the driver, in fact he was extremely unfriendly. Surely there is a mechanism to notify people who have booked in advance to say that there is a delay.”

Helpful Report

Posted 3 years ago

“Your service was okay”

Helpful Report

Posted 3 years ago

“Very happy with my journey, the bus was on time and the driver was very welcoming and friendly.”

Helpful Report

Posted 3 years ago

“Awful service. The staff were really rude on the phone then tried to blame us that we didn’t change our date even tho we were in contact and they didn’t get back to us until further notice. Do not recommend”

Helpful Report

Posted 3 years ago

“Simple to use”

Helpful Report

Posted 3 years ago

“Very good”

Helpful Report

Posted 3 years ago

“Firstly I was forced to become a member of the Aircoach website and could not buy tickets as a guest which I strongly object to. Then, I booked the tickets for 25th April but when the final receipt came through it said I had booked the bus for May 2nd. Thankfully, I had purchased the 'change booking' option, so I immediately went back in to correct the date. Your website, on the activity page, said I had made the change, but I received no conformation email. On the day I was travelling (april 25th) I got a bit worried and called Aircoach from overseas to discover that Aircoach had no record of the change I had made through your website. The gentleman on the phone I spoke to then changed the date on the Aircoach system and I did receive a confirmation email. On arrival in Dublin we got on the bus and the driver had no record of my booking in his system. He was going to put us off the bus even though I was showing him the confirmation email. He said we would have to go to a supervisor... At almost midnight... I asked him to scan the QCode on the email and finally the booking showed up and he let us get on. The driver may have been tired after a long day but, he was the first person a lot of tourists visiting Ireland met on their arrival to our country and he was absolutely not a good first impression of Irish hospitality. Your company should have clear signage about not being able to pay the driver on board and informing people where they can purchase a ticket. Quite a few people were unaware of where they could purchase a ticket and the bus driver was surly and very quick to tell them to get off the bus, with no explanation of how to get a ticket. Even though we finally did get on the bus we had paid for and booked in advance, we were embarrassed as Irish people by the curt manner in which the visitors were being dealt with. A little customer service training would go a long way. Will not be using your service again unless it is absolutely unavoidable.”

Helpful Report

Posted 3 years ago

“The driver didn’t park properly at Terminal One. He abandoned the bus blocking all the traffic behind him while we took our bags from the bus. Other than that it was fine.”

Helpful Report

Posted 3 years ago

“good trip and punctual departure”

Helpful Report

Posted 3 years ago

“Very well, nothing to signal”

Helpful Report

Posted 3 years ago

“Quick, efficient service. Upper seating area was overheated beyond belief.”

Helpful Report

Posted 3 years ago

“I found the process easy to book & straight forward :)”

Helpful Report

Posted 3 years ago

“Comfortable, safe and direct way from Belfast to Dublin”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Good service. Punctual and efficient.”

Helpful Report

Posted 3 years ago

“Good service no problem”

Helpful Report

Posted 3 years ago

“Very professional drivers and very courteous on the 702 in both directions.”

Helpful Report

Posted 3 years ago

Aircoach is rated 4.0 based on 19,349 reviews