AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,881 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't ship the product even after 10 days of placing an order.”

Helpful Report

Posted 1 year ago

“Ajio is the worst shopping app, firstly I didn’t receive one order I ordered totally 5 tops and one top shows delivered where as I haven’t received one of the tops there is bo fking customer service for the same, next thing the tops I received were so bad in quality so so pathetic! And best thing is out of four tops I received two tops didn’t have ANY TAGS wow! Now how am I supposed to return these shittttiest tops which! THIS COMPANY IS A FRAUD COMPANY NEVER GO FOR IT”

Helpful Report

Posted 1 year ago

“, I placed an order for Anastasia Beverly hills lipstic through your website. However, upon receiving my package on [26th may 2024], I was disappointed to find that I had been sent [insight highlighter] instead.This error has caused significant inconvenience, and I am requesting the following actions be taken promptly arrange for the correct product Anastasia Beverly hills lipstic , to be shipped to me immediately at no additional cost.Provide instructions on how to return the incorrect item, including any pre-paid shipping labels if applicable.Confirm the timeline for when I can expect the correct product to b delivered.”

Helpful Report

Posted 1 year ago

“YOU DELIEVRY IS VERY SLOW AFTER YOU GET POSTPAID PAYEMNT FOR THE ORDER. AND IF WE SELECT COD YOU TAKE ALOT OF EXTRA CHARGES. YOUR RULES AND SITE ARE MUCH BETTER 2 YEAR BACK. FROM 2 YEARS VERY DISAPPOINTED FROM YOU SERVICES. YOU PROVE OUR MISTAKE TO TRUST YOU”

Helpful Report

Posted 1 year ago

“I was promised of an American tourister trolley ( reward worth Rs 8500) as assured reward for my buy of order number FN1340503963. I had bought the MK purse on this assuarance. Now I cannot see Trolley in "My Rewards" section. This is fooling your customers. A big brand like Ajio cannot dupe us like this. Please help”

Helpful Report

Posted 1 year ago

“very bad shopping app, item delivery is batter but item return is difficult. 1 item ki 2-3 bar return request dal chuka hu but ya to cancel ho jati h apne aap ya fir pickup ke liye person aata but item lekar nahi jata”

Helpful Report

Posted 1 year ago

“It's questionable on companies reputation and complaint resolution process. I have ordered 4 quantity shirts but physically I received only 3. After complaining to customer care they are not accepting the fact. They directly closed the complaint from there end. The company sending shirts and ajio company is doing fraud with us as they are taking money of 4 shirts and sending only 3. This is not acceptable at all. How poorly company like ajio handelling issue with very poor complaints resolution protocols. Othe online companies really values customer feedback and complaints and resolve on priority with positive outcome. This is very disappointing experience as I have purchased first time and now last time from this company. I forced to label this company as fraud by my experience and if still company values customer they should take this on priority and try to resolve the issue if they consider value of customer or else I understand how the system works. You are paying full amount of product and you are not getting product this is really funny and rediculous. Let's wait and watch for how company values of their customers....... Not willing to to give single star but system doesn't have 0 star system”

Helpful Report

Posted 1 year ago

“Unfortunately, your AJIO order ID: FN4213509323 couldn’t be delivered due to some unforeseen logistical constraints, despite trying our best. Ajio hasn't delivered my order and is not returning back my money too. Such fraudulent apps should be removed from business forums”

Helpful Report

Posted 1 year ago

“AJIO is the worst app eve and involve in Fraudulent. I returned one item on May 2nd and one of its delivery partner so called 'Shadowfax' has picked it up and still It shows item was cancelled by customer and I haven't got my refund yet. I tried calling AJIO for help. They denied my request stating that they havent received my item. I called Shadowfax, I called the the delivery agent. He said he has picked up the item from me and he will ask his senior to update in system. Till I tried reaching out Shadowfax but no response. Its been one month I am waiting for my refund. Neither refund nor my item they are returning now. Never believe on AJIO and their fraud delivery partner Shadowfax.”

Helpful Report

Posted 1 year ago

“I had ordered riwah silk saree with tassels on worth 1300₹/ on Ajio, for that i made the payment,but received wrong product that too old faded cloth . I requested for refund and return of wrong item but Ajio cancelled my request. It's very disgusting . It's a fraud done here. Ajio is not at all trust worthy”

Helpful Report

Posted 1 year ago

“A fraud company, which usurps the hard earned money of customers. Twice have faced the issue both amounting to 3000 and 4000 respectively. The cce or the supervisors keep asking for proof whereas I think they shd be providing the proofs of the refunds.”

Helpful Report

Posted 1 year ago

“Very bad packaging it's not worth it buy products from ajio they send their products with disgusting packaging”

Helpful Report

Posted 1 year ago

“Have very bad return pickup policy. Kindly go with Myntra. They have a very gd return pickup up policy. You will get a gd option to connect with the customer care executive of Myntra if needed. So pls avoid ajio.”

Helpful Report

Posted 1 year ago

“customer service nothing BUT PATHETIC !!!!! they did not deliver the order for over 2 weeks. Customer support has no idea why its not getting delivered”

Helpful Report

Posted 1 year ago

“Worst experience faced with ajio with respect to return and refund of delivering wrong product.. never desire to order any kind of product. Even didn't like customer care executive response. Thank you for your hopeless service”

Helpful Report

Posted 1 year ago

“Ajio is the biggest fraud they never delivered your order and they never refund money even the return got picked up i have lost my 4500 rupees from ajio and very pathetic customer care service And very horrible experience from Ajio Never shop from Ajio”

Helpful Report

Posted 1 year ago

“I ordered joggers and I didn't like the product it didn't fit well also so I wanted to return the product it's been 15 days still no one contacted and they are calling at 10pm for pickup”

Helpful Report

Posted 1 year ago

“They got the product picked and didn't raise refund, Also the customer care closed the case without processing the refund saying that the product was not picked up and asking me to check for the product from my end....can they explain how an already returned product can picked up again???I shared the OPT given to their logistics partner shadowfax.how can they deny the pickup if already done....?”

Helpful Report

Posted 1 year ago

“Product that i ordered has not been delivered, no refund issued, very pathetic customer care, their delivery service is the worst. Their service is Hit and Miss, i will never recommend.”

Helpful Report

Posted 1 year ago

“Wish there was a button for 0 star.. Literally torn and garbage cloth were delivered instead of black full midi .. And Ajio is not accepting their mistake. They are making some stupid statements and are not ready to listen to your concerns. Not providing the refund. Don't order anything from ajio. Pathetic customer care service.. Not at all recommended..”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.2 based on 1,881 reviews