Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aldi made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good selection of everything”

Helpful Report

Posted 7 years ago

“Oh, another company reviewer? It always shows doesn't it. Or it means that those who rate this awful company so highly do not care about the elderly or less agile among us. It really does matter. Be realistic. I too lived in the Netherlands some years ago and Aldi were the same there also, bad quality and too fast checkouts. Did you know that not all that long ago checkout staff had to know the price of every single item sold off by heart. No scanning. They changed this practice because they had to, not because they wanted to. Maybe someone will soon start listing the great quality products of which they write about. Then we can all know.”

Helpful Report

Posted 7 years ago

“I never went to Aldi choosing all the big supermarkets Instead. I went there about 6months ago and think it's brilliant the quality is excellent prices excellent and range on offer excellent what's not to like. I now do the bulk of my shopping there and think it's great.i recently bought a garden table and chairs which are absolutely fantastic.”

Helpful Report

Posted 7 years ago

“Aldi prices are cheap, but I'm afraid I no longer shop there. I did so when I was a bit short of money and had to put up with the poor quality. That was then, but thankfully I am no longer in that position. I do know that the ongoing issue of fast checkouts is correct. Those less able will not be able to keep pace and it simply is not fair. Sometimes those less able have no alternative stores to go to. I think this company should be ashamed really. More Lidl stores? Great, but where are they.”

Helpful Report

Posted 7 years ago

“Very good price for your weekly/daily shopping. And quality is not far from top notch. All in all happy customer for over 10 years now.”

Helpful Report

Posted 7 years ago

“The thing is that all these people are missing the point aren't they. If anyone chooses to read ALL the reviews here they will see a pattern emerges overall that this company rank low down the list for kindness to customers, especially the elderly and less able. As for their quality it really doesn't take a rocket scientist to work out that cheap never is good with food. Fair prices yes, but because of the dreadful Aldi quality it can never be fair, and good. The two never mix with food or any other items they sell. Low income stores will always churn out bad quality, won't they, and I am not knocking anyone on a low income, or benefits. Lidl is no better except that their stores are generally clean and tidy. I know a few people who shop in Aldi and all, without exception, do so because they have to, and not through choice.”

Helpful Report

Posted 7 years ago

“Good quality products at market leading prices. Wont shop anywhere else.”

Helpful Report

Posted 7 years ago

“That does not make any sense whatsoever!! Whatever supermarket you are in you do not have to pack at the checkout anyway. You can do it at your car, you can do it from your loaded trolley away from the checkout too. The gripe is not that Aldi, as horrible as they are, have user unfriendly checkouts, which they do. It is about the crazy speed that items are fed through them, giving the less agile and elderly no time to keep pace. It may be that one day, all those who see it as no big deal, will themselves reach a point when they too will complain. An accident perhaps. Even old age infirmities. Be kind people, and think of others less able.”

Helpful Report

Posted 7 years ago

“Bought a piece of beef and pork(expensive) for not very big pieces.Cooked today for visitors with Sunday roast .Both pieces were terrible.The worst meat I have ever bought.Dont usually shop there .a friend kept telling me how good it is.Had to apologise to my guests.Embarrasing.”

Helpful Report

Posted 7 years ago

“The shopping experience is always pleasant, unfortunately customers feel they can undo packaging and open products leaving them back on the shelves, something shoppers don't seem to do in other supermarkets. I used to shop at Sainsburys, but the prices compared to Aldi are way too high, my tip is get in early you will be pleasantly surprised at how good the shelves look, I love the fact that you do not pack your bags at the checkout, as I always used to feel the customer behind me in the queue was breathing down my neck, so I pack into my car boot, and take my time. Not an employee, just almost an OAP. Colchester branch on the London Road, staff are excellent, if I can't reach an item on the top shelf they are only too happy too help.”

Helpful Report

Posted 7 years ago

“High quality? Which one do you shop in? Are you certain you aren't confusing Aldi with another chain? Yes, that must be it. Dear me. I was quite worried for a few seconds! All we can hope for is that the new merger between Sainsbury and Asda will produce the cheaper prices they have promised, along with the same good quality and sane checkouts. Yes, that is my biggest gripe with Aldi, apart from their obviously inferior quality goods of course. Is the lower down review another staff or Aldi management one I wonder. A few reviewers seem to think it goes on. I suppose they must be desperate.”

Helpful Report

Posted 7 years ago

“There products are of high quality, they arrive very quickly, the returns policy is very easy. I can’t fault them.”

Helpful Report

Posted 7 years ago

“Oh my. Yes. Correct. I speak only regarding the elderly and those less mobile than the rest of us. I have voted with my feet and will not frequent these stores because of it. Not going to mention quality here. I quote part of what the editorial said re what Dame Esther Rantzen said in the Daily express today re the abuse of the elderly, not that she was speaking about Aldi. The same thing applies though. Quote...."It is said you should judge a society on the way it treats it's elderly" Dare I say that Aldi should do the same re their treatment of those less able to cope with their ridiculously fast checkouts? It may be that Aldi company policy is to treat with care those less fortunate with consideration. Well for sure it is not carried out in their stores. Come on Aldi. Get to grips with this dreadful situation.”

Helpful Report

Posted 7 years ago

“Terrible places!! A review about six down says it all. Written by someone calling themselves "caring for others". I agree with it all, and I am sure the Dover store is just as bad as all the others. If cheap is what anyone wants then go for it, but don't expect quality as cheap won't give it. If kind treatment of the elderly is your thing, then don't go there. If you don't care, then go there. Other supermarkets use some self service checkouts that work okay and Morrisons I know for a fact are just as fast as Aldi but DO look after the elderly. Aldi are losing discerning customers, and rightly so. I leave the word discerning up to the reader to interpret!!”

Helpful Report

Posted 7 years ago

“Excellent choice. Great prices. Lovely friendly staff.”

Helpful Report

Posted 7 years ago

“Ordered a BBQ with next day delivery. Had the confirmation for delivery. Waited in all day and nothing arrived. Call to Aldi following morning ( 18 mins kept on hold ) to be told they don't know when its arriving. Did refund the next day delivery. 8 Days later, basically when they felt like it delivery did happen, no comms updates until the morning of delivery, luckily we have a good neighbour ! Would i order from Aldi again? No, Would i reccomend to friends and family? No”

Helpful Report

Posted 7 years ago

“Could do with a 10 items or less, one old couple behind me shot straight in front when they opened another till, then played the infirm card !, they were quick enough to jump in front! off like a horse out the starting block! When I queue , and I have a trolley, I gladly let someone in front if they have 2 or 3 items and so does the average person, not the elderly, they are on permanent holiday and they are always in a hurry, and even queue outside the Post Office waiting for it to open, whats all that about? Please Aldi, a 10 items or less or a quick scan machine for those of us who just have a jar of coffee or loaf of bread. Thank You”

Helpful Report

Posted 7 years ago

“cheap price good product range and quick through the till”

Helpful Report

Posted 7 years ago

“It is quite true. They do open up more checkouts if it gets busy, but so do all supermarkets. Opening up more does not mean the pace will operate at a sensible one. How strange that whenever a negative review is put on here that there will be at least a couple of four star ones directly after the negative one. I think somebody else wrote about this too. That's alright, we know who you are don't we. At the moment Aldi have a ghastly advertising campaign on television claiming a certain amount of products are cheaper than Asda. They are not the same brands but inferior quality Aldi ones, so yes, they would be cheaper. Thanks for the tip regarding Lidl stores and Tesco new minis.”

Helpful Report

Posted 7 years ago

“Great value for money and very fast delivery! My daughter loves her Skye backpack.”

Helpful Report

Posted 7 years ago

Aldi is rated 2.5 based on 1,340 reviews