Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice in the same week been OVER-CHARGED this time by 4.96 for diced chicken @ 2.45 down to 1.99...paid at till 2.89x5...This was at WITHAM, Essex. Have your eyes peeled. Be warned. And no, it wasn't a short use by date.”

Helpful Report

Posted 7 years ago

“You don't need your till receipt if you paid via a card as your statement will be enough proof. If it is an Aldi product then you won't even need that, providing it isn't something well and truly no longer sold and years ago. They had no right whatsoever, under EU law, to give you less than the purchase price if it was obviously one of their own products. There is now a SIX year period during which you can return a faulty product. Most store employees do not understand this law regarding faulty products. Also, shame upon them, neither do most stores. Morrisons do though. It is in the interest of everyone to look the EU gtee laws up. You will be surprised. Once again typical of this company.”

Helpful Report

Posted 7 years ago

“You may not be refunded the full price for defective goods if you have not retained your till receipt. Replacement items were not in stock so given a considerably less refund compared to the original purchase price.”

Helpful Report

Posted 7 years ago

“I do not understand that at all. If you are sick of customers leaving stock which has to be disposed of, why did you give it five stars? Are you a customer or an employee? An employee I suppose as a customer wouldn't really care would they. Be a bit annoyed perhaps. This is a review site really, for reviewing the store you visit. Like all Aldi stores it is only ever possible to give them one star. The reason for this is that there are no (no) star boxes. I would visit this company again only if they change their attitude to the elderly, as others have said. REAL checkouts and NO packing areas. What a cheek eh.”

Helpful Report

Posted 7 years ago

“Sick of customers leaving stock which has to be disposed”

Helpful Report

Posted 7 years ago

“Good quality with low prices for everyday shoppings.”

Helpful Report

Posted 7 years ago

“Was overcharged and rolls purchased (and opened within 2 hours of purchase) were green with mould. Would have liked to attach a photo of the rolls.”

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Posted 7 years ago

“Well done!! How right you are. Get a grip Aldi, and not only with your checkouts.”

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Posted 7 years ago

“Aldi have become complacent. Their new products widely publicised (halloumi fries etc) are non existent. Bought their peanut butter/raspberry prosecco cheesecakes today which have fallen apart before serving and are tasteless and completely overrated, get a grip Aldi...”

Helpful Report

Posted 7 years ago

“Yes, Aldi are selling more branded items, but their own remain just as bad as ever. No surprise there then. I am tired, as it seems are others, of the mistreatment of the aged and less able at the checkouts. I do not simply have it in for Aldi. They have done nothing to me personally to turn me against them. No, I dislike the qualty of their food items. I digress though. Back to the elderly. It really is not right, and I think more people should take an interest in those less fortunate physically than themselves and vote by writing reviews about this awful practice and or writing to Aldi head office. Don't hold your breath though waiting for a reply.”

Helpful Report

Posted 7 years ago

“great selection affordable wine. great food especially breakfast cereal and organic porridge oats which also makes delicious crumble. The Village Bakery's Malted bloomer is superb, some of the packed cold meat is terrific value for money. try different types and you'll be amazed at the taste. fresh meat from the butchery is usually very tasty; Angus beefburgers Yummy!! Aldi are selling more branded food now though we prefer their own brand; soups are brilliant, and great value and their frozen fish is so cheap, as are Portuguese sardines. There are bargains all over the store; try something new each week. I tend to buy all fruit and vegetables at Sainsbury's because they last very much longer, for some reason. and the date is on the packs. Over the years, have bought a good few electrical items which we are still using almost daily. Aldi bedding and towels have never appealed to me but I do enjoy searching for garden items; always a good price. the downside at Aldi's is the parking every time. Luckily there are no cameras at my local store but the store is very isolated so I cannot visit any other store on the same trip, which means we are using petrol just to shop solely at Aldi. we enjoy our weekly trip to Aldi's and we pay a little less for our shopping too.”

Helpful Report

Posted 7 years ago

“More woes for this company. Aldi involved in a DATA BREACH scandal. involving salaries, tax numbers and other sensitive personal data. Seems they used a company called PageUp, which had the leakage. Maybe they should have been more careful with whom they did business. At least no customers personal details are involved. Well, tongue in cheek, PageUp say not. Is it correct though? Pay cash for a while if I were you, or stop going there perhaps.”

Helpful Report

Posted 7 years ago

“Excellent customer service and always happy to help”

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Posted 7 years ago

“Just a quickie. Under EU law there is a six year gtee period, and not just the three years the previous review stated. Although Aldi are a shoddy company at best, most retailers have no idea of EU consumer law and neither do their staff. Don't be fobbed off if you ever take any item back, especially the one which involves you, the buyer, actually being told to contact the manufacturer yourself. Someone sold me something which they put inside an Aldi heavy duty bag. Walk around with an Aldi bag? No way. Put it aside for garden rubbish.”

Helpful Report

Posted 7 years ago

“Parking tickets from these guys. Beware.”

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Posted 7 years ago

“Beware of this company's electrical goods manufacturer branded Workzone. Most likely Aldi own brand name and made in China or somewhere. Not that this matters and neither am I saying they will all be bad quality. This concerns the warranty which comes with these goods. With mine anyway. It gives three years from date of purchase. The catch is this.......Aldi expect you to contact their service hotline before anything else. They then expect you to pack the item and send off to their premises in Kettering. Ok, so it is free to do so. Well really! How kind of them. Breaking consumer law already Aldi. The first port of call, legally, is with the store which sold you the item, and NOT the manufacturer. It is Aldi's job to either refund you, replace the item if still available or themselves offer to contact the manufacturer. This within the first six months. In any case you should take back to store, no matter how long has gone by. Why am I not surprised.”

Helpful Report

Posted 7 years ago

“A Daily Mail article of today, 28th May 2018, states that Aldi seem to be tops with cheap beauty products which are much like the originals from top manufacturers. In fact Aldi came out tops. That's ok then? No, not at all. People going to Aldi for such products will not improve the company's ratings for food products will it. Aldi will always sell inferior food products won't they. On a brighter side they sometimes have fairly good electrical items. Not that I wish to bring up yet again a certain store in Kent, I popped in there today. Oh, as usual all the plants outside were completely dry. Will they never learn. I did buy a battery powered engraver. On my way out it was great to see a couple taking no notice of the checkout girl's supersonic speeds and packed at the checkout. I do wish more people would do likewise. On my way home, and not far from this dreadful store, I was asked by a woman in a camper, which had parked, did I know of a nearby supermarket. I said there was an Aldi nearby. The man leaned forward and said, "No, no, we do not want an Aldi". I then said that there was a Morrisons not far away. He got out his satnav, entered it in, and thanked me. Their nationality? Believe it or not they were German!! So much for this German company when even their own nationals won't go near them.”

Helpful Report

Posted 7 years ago

“Asda's fresh whole chicken is way better quality than Aldi's, just bought one, AND it is also cheaper!! AND they are nicer to those less able then the rest of us.”

Helpful Report

Posted 7 years ago

“Hmmm. A "good selection of everything" doesn't say anything for the quality does it. You are right. They do have a reasonable selection of items but the problem is the quality isn't it. Awful. I am wondering how the purchase of a notebook online merits four stars. It says nothing at all regarding the actual stores does it. I have looked at the pattern of the feedback here and there are always four star reviews after a negative one. Strange eh. We seem to be drifting away from the main bone of contention don't we, the way elderly and others less agile are treated at those checkouts.”

Helpful Report

Posted 7 years ago

“I recently purchased a notebook from Aldi.co.uk, as they had sold out in store. This is the first time I used the website, which I found easy to navigate and the delivery was super quick and efficient, arriving within 3 days. It was helpful to be able to track the order. There was no delivery charge, so what's not to like. Would be happy to use their online service again.”

Helpful Report

Posted 7 years ago

Aldi is rated 2.5 based on 1,340 reviews