Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find their prices attractive. some of their products are not only cheaper but exceed the quality of other supermarkets and I always find the people on the checkout friendly, and helpful. They must be treated well by the store as they never seem bored or disgruntled.”

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Posted 6 years ago

“Good products and variety but do not like how fast I have to be at the till to keep up with cashiers. Coming from a customer whose current supermarket asks me if I want help with my packing like plenty others it does affect my decision to shop at Aldi.”

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Posted 6 years ago

“Yes. Do be careful of their sell by/use by dates. Doesn't surprise me one little bit. Tip. Whenever you buy anything in a vacuum pack or any sort of pack from them, do make sure you check for airtightness. Rough handling because of pressurised staff will cause many a split. Never pick anything up to buy without a thorough look.”

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Posted 6 years ago

“Excellent prices, good deals to be had and free delivery when you spend £20 which is definitely a good deal x”

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Posted 6 years ago

“It was really cheap but the food is very good”

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Posted 6 years ago

“Bought a pack of Turkey steaks , use by date was 21/8/18. Got them out of the fridge to cook on the 21st , they were stinking to high heaven , had to wrap in 2 carrier bags before putting in the bin. When I contacted Aldi , they said to return to store for a refund. Really ? They want me to transport wreaking meat back to the store ? When I pointed this out they said no refund unless I returned them. Needless to say they have lost another customer for the sake of £3.”

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Posted 6 years ago

“What a ridiculous thing to say, Mr Powell. I thought the reason for review sites was just that, a review of how a company operates, their prices and the cleanliness of store. Your opinion of other reviewers is uncalled for. It is their right to say what they found, not to placate others who may not agree with them.”

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Posted 6 years ago

“I shop at Aldi in Newark, can’t praise the staff enough, happy, friendly and always helpful, I wouldn’t shop anywhere else”

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Posted 6 years ago

“Nothing went wrong as I no longer shop there. That doesn't mean it hasn't in the past. What a company isn't it!! So many people with the same issues. So many checkout horror tales. As somebody recently said on here we do not have to go along with this terrible checkout practice. Neither do we have to pack at those dreadfully annoying packing "benches". What are they going to do, throw you out for not complying? I really do hope my dear, Mrs T, that you do report her to management at their web address. Don't hold your breath though waiting for a reply as they never reply to complaints.”

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Posted 6 years ago

“We have bought at the sundown park , Luton strawberries, raspberries and tomatoes in the past two weeks. The strawberries lasted three days unopened in a fridge and all were covered in mould this was same with raspberries. We bought tomatoes yesterday and today we opened the packet and two were covered in mould. These items are not cheap and we will rethink to continuing shopping at Aldi.”

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Posted 6 years ago

“I have been shopping in the Rhyl Aldi for many years and found the staff and check out staff very helpful and friendly. However, today at the till Dawn the check out lady wouldn't give me time to put my shopping in the trolley never mind my shopping bags, when I asked her to hang on a minute whilst I got organised she huffed and puffed at me and rudely replied " your supposed to pack your things there not here" I was flabbergasted at the way she was being with me, when I said I was going to report her to head office she rudely replied " my names Dawn" once again I couldn't believe her bad attitude towards me, she kept pushing my shopping to the end of the till which almost resulted in it falling in the trolley, she was obviously in a bad mood but I couldn't understand why she was taking it out on me in front of the other customers. Very disappointed indeed with the service I received today from Aldi staff.”

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Posted 6 years ago

“Bad checkout rude staff First time and last time I ever go SHOCKING HORRID STAFF”

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Posted 6 years ago

“Oh dear. Someone else who has been put through the wrath of the checkout person. You are right in all that you say. It is an utter disgrace. What gets me mostly about that particular practice of Aldi checkout staff is that they seem to think they are right!! Of course, we know that it is management who insist on them doing so. I also know someone who left their employ because her conscience would no longer allow her to stay. It is also true that LIdl do the same thing. It amazes me that people put up with it. On the very rare occasions I go to Aldi I pack at the checkout and completely ignore the evil looks and actions of the operator. Not only that but if they speed up I simply slow down. I have to say that if you had not mentioned it was the Melksham store I would have thought you were speaking about the Dover one. Folks, it as much the fault of staff as it is management. Would you treat people in that manner?”

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Posted 6 years ago

“i have just returned from shopping at Aldi Melksham and i am appalled i would describe my experience akin to supermarket fascism i apparently didnt have my trolley positioned how the cashier wanted it and she made sure to give me the worst supermarket experience i can ever recall not content with ticking me off about it when i said i didnt see why she had such an issue she then told me i shouldnt be packing my items but pray how should i pop them in my trolley with levitation bizarre so rude and abusive i wont be visiting aldi again and i suggest you dont if you hold free will as a right in the uk”

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Posted 6 years ago

“Great quality item, low prices and as good as all the other leading supermarkets! I shop at aldi every time now”

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Posted 6 years ago

“Pizza oven delivered damaged and now Aldi cannot organise for it to be picked up before making a refund. I have been let down twice after spending 2 days at home waiting for it to be collected. Several calls to Customer Service resulted in conversations with some very amenable staff but who seem incapable of getting any sense out of XDP (the delivery/collection service). May have to resort to small claims to get a refund.”

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Posted 6 years ago

“Great food great prices”

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Posted 6 years ago

“I recently bought an air tent from Aldi, but was very unimpressed with it. My husband lost the receipt, and we paid cash. I doubted very much that Aldi would help us, but when I rang customer services, they were amazing and the tent was refunded with no fuss at all, I was incredibly impressed.”

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Posted 6 years ago

“How dreadful, and what a shaming remark to make, that all one star reviews are made by the one person. A comment to be given the contempt it deserves. I have looked back through many reviews with one star, especially those who comment on the fact that Aldi is a store for lower paid people. In general I would say this is correct. It has nothing to do with rubbing shoulders with the lower paid. It is simply a statement of the facts, by and large. It is why people stop going to Morrisons because of their HIGH prices. It is because their money flow will not allow it, so they go to Lidl, or Aldi even. Nothing wrong with that at all. To say it is discriminatory is completely absurd. Snobbery? I will not even bother commenting on that ludicrous remark. The point of review sites is just that, to give an opinion. It may not be what some others agree with. Anyway, that is not why I am here. I mainly do not usually frequent Aldi because of, in my opinion, the poor quality of their own branded items. I am happy to concede that the branded items they have on sale, for example, DAZ, are usually cheaper than the other stores. This morning I called in to my local Aldi to look at plants and was amazed that ALL the plants outside were completely dried out and dead!! An effort had been made to water them, but alas, much too late. Then I was confronted inside by a female pulling around a huge pallet carrier full of items she was loading onto shelves. Not only that but it was totally ignoring all health and safety rules as she scuttled around from place to place getting in people's way. This was at 11:00 hrs. Shame on that particular store. In Kent. As I don't want to be labelled a useless reviewer with a grudge, I won't name it. I AGREE with all that has been said about the much too fast checkouts, and the poor elderly and others not so quick who have no sympathy from staff. I have given this review two stars because the store was, quite unusually, clean. Otherwise it would have been one.”

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Posted 6 years ago

“All the one star reviews are written by one person! Lol”

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Posted 6 years ago

Aldi is rated 2.5 based on 1,340 reviews