“Once again the same old tales of woe about a really shoddy company. I know these things can happen with any supermarket delivery, but Aldi has the major share of such woes. I simply do not understand why people keep shopping there unless they need to. Why use Hermes in the first place with it's dreadful delivery issues. It beggars belief. I buy masses of items from Ebay and know who the worse are for delivery. Guess who!! DPD will not only keep you informed of delivery day but also inform you with a one hour delivery slot via texts. PLUS will also allow you to change your delivery day.”
“Hi a ordered a item and was told it would be delivered on the 5/10/18 at 9.30 and I stayed in till 11.30 and surprice surprice it never came then when my husband came in at 2.30 , Hermes had tried to deliver it . On the Deliver note I put deliver to my neighbour but they Neve delivered the i team to them ,so my husband phoned the Hermes delivery man and he said it would be delivered today at 11 surprice surprice it has not been delivered . I contacted Aldi to be told there is nothing they can do what customer service is that .”
“Bought egg custard tarts today at 2pm, and they had gone out at 10 00 am THIS MORNING. I hope that this does not make me ill! I have lost confidence shopping at Aldi.”
“Such a miserable experience shopping in Aldi. The main factors are the shockingly fast checkouts which are so discriminatory towards the less able, and the attitude of staff towards them. You see it all the time. No quarter is given, unless you stand your ground and refuse to be rushed. The food quality is comparable to price you pay. I find it interesting what was written about Tesco new stores opening to compete with Aldi and the bit more up market Lidl. Seems they are called Jacks. Time will tell. Hope it succeeds.”
“I'm very happy to make a shopping in this shop because is so many products with very good quality and friendly service. Every week I coming back with smile on my face to get some stuff”
“Shopping in Aldi is always a pleasurable experience. There's a great range of food, we particularly like the continental selections. The staff are always helpful, charming and polite and the speed of getting through the checkouts is brilliant. And, this morning I realised that I had mislaid my purse and phoned to see if I'd left it in the shop, I had, and it had been put in their safe - thanks very much Aldi x”
“As well as my day to day essentials, I buy all my power tools from Aldi, I don't know how they do it but the tools are such brilliant value for the DIYer, and their "no quibble" guarantee can't be matched, out of the many tools I've purchased from them recently I had a sander go faulty after a couple of months of use, it was replaced at the store with no fuss, great customer service. The rest of the tools are all still going strong!!”
“Well there you go. Aldi should pay people to actually shop there and park, not the other way round. Shocking but not surprising. I have also heard about the new Tesco stores opening. I don't care about their bad quality food etc as I no longer shop there. I care about their terrible checkout system, as do others. Vote with your feet people and stop going. Consider the elderly and less able.”
“A parking ticket for spending 59 mins in your WestKirkby store is a joke. Sometimes I've been in there and the parking machine to enter your reg no isn't working so I'm expecting more tickets for spending over £6k a year in your stores. This is not how you build a relationship with your loyal customers.”
“one £200 fridge from Aldi ended up costing me over £500...! Brilliant customer service they never helped one bit and outstanding way to treat a customer definitely will not be back.....!!!!!”
“The chances of finding "gone off" food in Marks and Spencer is almost nil. They have someone going round checking just that. In all my years of shopping with them I have never, not ever, had that experience. With Aldi though it can be found fairly often, especially so called vacuum packs not being airtight. A subject brought up by another "genuine" reviewer a while back. You sacrifice quality for cheap prices with Aldi. Still, up to the individual isn't it. I heard about Tesco other stores also. Great eh. Will watch with interest. Goodbye Aldi? Hope so.”
“Found Aldi vert good value ,long date life better than Marks and Spencer’s got fed up going back to Marks and giving products back gone off ,well done Aldi that’s why I keep going back AND. Saving MONEY try Aldi you won’t be disappointed.”
“Hmmm. Wondering how you managed to give them three stars then. Bit odd really. Still, it's one of those old same stories incidents. It's their bad quality isn't it, of their own brands I mean, and those dreadful checkouts. I sympathise with the wrong wine delivery and for sure never not ever rely on their customer services. I lived in the Netherlands for many years and can tell you it is the same over there too. All we can hope for is that Tesco's new stores, the name of which escapes me right now, to push out Aldi and Lidl, really catches on.”
“Been using Aldi for some years. Know the store from Germany. Good things about Aldi are the low prices which sometimes stay the same for 18 months or more. Products are mostly pretty good quality too. Recently maybe they have hired some folks from the the other supermarkets, but they have started to disappoint. Majorly, as was ever thus, everything is price matched with Lidl and vice versa - must be against competition law, mustn't it? Then, packs have fewer items inside for the same price; prices are going up by silly percentages. instead of some sort of inflation based 2-3% rise, its way above. People notice these things over time. Take eggs, for example - 10 large eggs and the last rises.
Just be happy with lots of market share, turnover growth and therefore profit and the huge extra you make on booze versus Germany. And keep things in stock. It's okish to have to search through mounds of packs of frozen fruit for the Cherries you want, but not for there to be none there very frequently after all that effort! I could go on, but you get my drift. Don't take loyal customers for granted.”
