Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sincame from devon took me shopping I suffer with panicattacks and copd he had me and two young children didnt realise the parking times have changed just got a fine for £40 not happy considering I spent £58'in aldi so much for value for money you needto put some sort of reminder in store about parking times will not use the store again or any aldi”

Helpful Report

Posted 6 years ago

“Cottage cheese & pineapple,maybe one piece of pineapple per tub.Aslo fresh vegetables goes off too quickly ,if not covered in bugs!”

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Posted 6 years ago

“Mince and chicken breast stink 4 days before sell by date. This happens all the time. I’ve had enough now. What we save in price I lose in the stuff I throw away. Same with veg. As soon as you pass through the checkout it’s gone off.”

Helpful Report

Posted 6 years ago

“Half term week so took my 14 year old son shopping with me . Usual shop grocerys a some wine. My son helped me load the shopping on the conveyor, an aldi manager stood behind us advised my son to lay the bottles flat so they didnt fall over. Both the manager and cashier waited for us to finish and then asked my 14 year old son for id as he had handled the wine bottles. I advised that he was helping to put the shopping on the conveyor. I was told i could not buy the wine. Ok i said they took it off the belt and i put a next customer at the end of the conveyor and put the wine back on only to be told in a rude manner ,you cant purchase the wine. I decided to leave my full shopping and requered to speak to the store manager. 30 minutes later a rather casual man appeared called mark he didnt even apologise and just asked me to fill in a form if i wished to complain. This is the worst service i have ever recieved i have shopped at aldi for at least 8 years and will never visit the bolton store again. The managers are not interested and at one point were having a little giggle with each other regarding my situation.hence i left the store and did my shopping elsewhere”

Helpful Report

Posted 6 years ago

“Isn't it dreadful, all this negative stuff about Aldi. Even though it is correct of course it is still quite depressing. Oh, yes Tesco. That reminds me of an earlier reviewer writing about their new stores to compete with Lidl and aldi. It is correct, so watch out for them. As for the refusal to sell alcohol after producing ID I do hope you do not let it drop.”

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Posted 6 years ago

“The new store in High Wycombe is a welcome addition to the area. The meat is excellent and the prices mostly lower than other supermarkets for comparable foods. The smoked gammon is outstanding and British!, I will be driving the 6 miles to this store passing Tesco on the way in the future.”

Helpful Report

Posted 6 years ago

“So sorry about your experience Andrew. It is sadly indicative of the at times utterly useless staff at some Aldi Stores. As far as the law goes the staff member and the store manager are BOTH very wrong. You did what was required of you to legally do, and were refused. Either this pair need to be retold their company's legal responsibility regarding the sale of alcohol, and required proof, or be dismissed for bringing that store into disrepute. The other customer was quite right too. If I went into that store with my young daughter to buy wine, and was asked for my id, I would legally expect to be sold it after it's production. Dreadful. I do hope that this will be an eye opener for you, and that you stay away from that particular store, if not all Aldi stores. There is one free course of action open to you and that is to go to your local council and complain under the sale of good act. I am sure they would be very interested. Good luck in the future.”

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Posted 6 years ago

“I visited aldi in strathaven today. I was most impressed by your manager There. He was most helpful to us and very pleasant about taking the time to advise us about one of your products. In today's climate people complain all the time about everything thought you might like to hear something positive. Thank you”

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Posted 6 years ago

“The goods ordered were supplied at the best price and delivered on time!”

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Posted 6 years ago

“I went to Aldi in Stalybridge which I am a regular customer. Date Sunday 14th October 2018 time 15:00 I had just done a full shop with my girlfriend and we got two bottles of wine. The guy at the till called Roland ID number 25416 asked for ID I showed my ID which was a provisional driving license my age being 27. He then asked for my girlfriend ID she did not have hers on her but she is 21. He said we could not have the wine I said so even though I am paying you won't serve and she has car keys which we showed and he said doesn't matter. The guy before us even said what if I had my 3-year-old child with me would you ID the kid? Roland replied doesn't matter. The manager then came over she was very rude and abrupt and just said doesn't matter cant be served. I felt like leaving the whole shop at the till but I know that would not be fair on the other staff. I am sad there is no common sense at Aldi and I am disgusted at the service and will not be going to this store again. Regards Andrew”

Helpful Report

Posted 6 years ago

“Great products, fair prices and wonderful service”

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Posted 6 years ago

“Once again the same old tales of woe about a really shoddy company. I know these things can happen with any supermarket delivery, but Aldi has the major share of such woes. I simply do not understand why people keep shopping there unless they need to. Why use Hermes in the first place with it's dreadful delivery issues. It beggars belief. I buy masses of items from Ebay and know who the worse are for delivery. Guess who!! DPD will not only keep you informed of delivery day but also inform you with a one hour delivery slot via texts. PLUS will also allow you to change your delivery day.”

Helpful Report

Posted 6 years ago

“Hi a ordered a item and was told it would be delivered on the 5/10/18 at 9.30 and I stayed in till 11.30 and surprice surprice it never came then when my husband came in at 2.30 , Hermes had tried to deliver it . On the Deliver note I put deliver to my neighbour but they Neve delivered the i team to them ,so my husband phoned the Hermes delivery man and he said it would be delivered today at 11 surprice surprice it has not been delivered . I contacted Aldi to be told there is nothing they can do what customer service is that .”

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Posted 6 years ago

“Bought egg custard tarts today at 2pm, and they had gone out at 10 00 am THIS MORNING. I hope that this does not make me ill! I have lost confidence shopping at Aldi.”

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Posted 6 years ago

“Such a miserable experience shopping in Aldi. The main factors are the shockingly fast checkouts which are so discriminatory towards the less able, and the attitude of staff towards them. You see it all the time. No quarter is given, unless you stand your ground and refuse to be rushed. The food quality is comparable to price you pay. I find it interesting what was written about Tesco new stores opening to compete with Aldi and the bit more up market Lidl. Seems they are called Jacks. Time will tell. Hope it succeeds.”

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Posted 6 years ago

“I'm very happy to make a shopping in this shop because is so many products with very good quality and friendly service. Every week I coming back with smile on my face to get some stuff”

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Posted 6 years ago

“Shopping in Aldi is always a pleasurable experience. There's a great range of food, we particularly like the continental selections. The staff are always helpful, charming and polite and the speed of getting through the checkouts is brilliant. And, this morning I realised that I had mislaid my purse and phoned to see if I'd left it in the shop, I had, and it had been put in their safe - thanks very much Aldi x”

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Posted 6 years ago

“Horrible experience at Northfield branch. Staff only cares about shifting products. A customer means nothing. Veyr poor CS.”

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Posted 6 years ago

“As well as my day to day essentials, I buy all my power tools from Aldi, I don't know how they do it but the tools are such brilliant value for the DIYer, and their "no quibble" guarantee can't be matched, out of the many tools I've purchased from them recently I had a sander go faulty after a couple of months of use, it was replaced at the store with no fuss, great customer service. The rest of the tools are all still going strong!!”

Helpful Report

Posted 6 years ago

“Good quality and value for money.”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,340 reviews