Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can I just say I have enjoyed yr mince pies the most out of a little survey I done myself with stores and makes and found yrs the most tasty holly lane mince pies and the pastry was crisp and tasty , thank you Aldi Crawley store and staff r very nice too 👍”

Helpful Report

Posted 6 years ago

“Well all supermarkets will do that so nothing spectacular about Aldi doing so. It really isn't a one off for that single store. Christmas is here once again and we will all be ripped off wherever we go. I do hope that in 2019 Aldi will change their disgraceful policy towards the elderly and less able at their dreadful checkouts. They should not be simply for those who are able to keep up with them. We, the public, have it within our power to force Aldi to change their attitude and stop their high speed checkouts. Doesn't anyone care at all? No good stating that the staff have no choice other than to carry out their instructions. They do. They can refuse to do so or leave. It is a company policy that affects all within, per instructions. Come on!! Have some feeling for those less able. COMPLAIN ON HERE. Aldi do frequent this site with false positive reviews at times and they do read the comments. Doesn't anyone recall when we cared for each other?”

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Posted 6 years ago

“Thorne store staff are all amazing especially Karen and Sarahfor being so helpful 😀”

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Posted 6 years ago

“Went in shopping today and forgot my squirty cream. Karen on the till asked a colleague, Sarah, if she would fetch one to the till. She fetched it with a smile. That was amazing CustomerService at the most busiest time of the year. Can’t thank them enough🤗🤗🤗😁”

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Posted 6 years ago

“And so you should be. Their loss eh. Bit like Ebay or Amazon saying they won't deliver to any address other than your registered billing one. They wouldn't do much business would they. I use this and other online services who are only too happy to send to addresses other than my billing one so long as I pay. Typical of this company but not at all surprising. The motto? Stay away from them.”

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Posted 6 years ago

“I just tried to order Christmas Hampers from Aldi and had problems with the payment on the site. I then phoned to be told I could not place the order because my billing address was in the Channel Islands. I can understand that they won’t deliver there but I wanted the hampers sent to London. Totally disgusted.”

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Posted 6 years ago

“Thank so much to Liza stack'er at Glascote Rd store at Tamworth. This lady went out of her way to help me in store with my Foot Long Pigs in a Blanket. Always great to shop at Aldi.”

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Posted 6 years ago

“Oh yes. I agree with that about sell by dates. Do hope you took back and not just moan on here. Aldi, like any other cheap supermarket with a couldn't care less attitude, will have it's share of such things. Staff under extreme pressure at Aldi. They pay over the odds to them and it is for this reason I am sure that staff tend to stay. Not all though. Some leave to lead a less stressful life where they can treat people with decency, especially the elderly and less able. There seem to be people who simply do not care about this practice who frequent this review site, heaping praise upon aldi with great gusto. That's okay. One day we all will be older, and let's hope they recall their denial and not caring attitude when they too are struggling at the checkout. Doubt aldi will still be around then though. I have never spoken to anyone who goes to aldi who is not aware of this dreadful situation, but they still go there. Strange huh. I'm alright Jack? Probably. I agree that aldi are for people on low incomes who have little choice. Seems to be a quite common feeling on here. Anyway people, next time you see an elderly person struggling to keep pace in any aldi store, PLEASE speak up for them.”

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Posted 6 years ago

“I did my shopping at Aldi Ludlow and one item was set a soupreme tomato and basil soup and two days later I go to use it and it's 21 days out of date .”

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Posted 6 years ago

“Towcester store is the best Great staff and the new refurbishment is amazing.”

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Posted 6 years ago

“I had a wonderful experience ordering my groceries I ordered midnight they said it will be here between 10 and 11 am it was way earlier I was very happy it was right on time to make my daughter her breakfast and pack her lunch for work Angela the delivery lady was very courteous she bring the groceries and told me be carful they heavy I responded don’t worry I’m used to lift heavy stuff but it was very nice of her always everything so fresh the prices are incredible perfect for my budget the products always awesome no hydrogenate oils artificial colors I’m a shopper from Aldis years ago since they come to the area lines are long and crowded at times only one or two cashiers but is worth the wait highly recommended 👍😊”

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Posted 6 years ago

“It was my first shopping experience at Aldi for a long time and I enjoyed the range of quality food, in particular some of the organic and vegan products. The service at the till was welcoming and helpful. Thank you Claire (Lancaster store).”

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Posted 6 years ago

“Would just like to say Aldi’s staff in Cupar in fife are the best always go the extra mile 😍”

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Posted 6 years ago

“The correct thing to do with complaints about any hygiene issue with them is NEVER ask to see any management staff member. They will not only be non interested but will for certain know nothing whatsoever about consumer law. Go instead to your local "trading standards" initially and let them handle it. Make certain you have the correct store and ALSO your receipt. If you must ask to see the manager make CERTAIN you get his/her name, the time and date you spoke to them. If possible try to take a witness with you as it is likely it will be denied you ever spoke to them. Email their head office and DO make certain you fwd/cc/bcc to at least one other person. Their head office will not respond but the copies can help considerably as proof of contact. Aldi are a nasty company preying on those less fortunate who might have less than others and also the elderly with super fast checkouts. Try Lidl. Not much better but staff are nicer and no shockingly fast checkouts.”

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Posted 6 years ago

“Rancid rotten chicken I returned some chicken drumsticks in date by 2 days which were rotten and smelt awful The manager was approached but was not interested in looking into the problem as nobody else had brought any back, a disgusting attitude to food safety I should have gone directly to the food standards agency. Nobody answered the customer service line when I complained. I am not fussy about health and safety but this attitude is outside common sense boundaries”

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Posted 6 years ago

“I first tried to order wine online a year ago and it didn’t get delivered on time. I tried again this week, I paid extra for nominated day delivery. I have waited in all day, to no avail, just called customer services who confirmed it is unlikely to come today! I am furious what a waste of my day! I will never try their wine delivery again it is a disgrace.”

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Posted 6 years ago

“Customer service don't exist. Misleading signs in store clearly breaching the trading standards and staff would gather around to bully if you want to raise a complaint they won't listen and complaint procedure don't exist. The would tell you to go somewhere else if you don't like the policies. (Crap policies they mislead the customers)”

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Posted 6 years ago

“I see a lot of negative reviews for aldi , for me I love the stores, it’s cheap and good quality and people moan about the efficiency of there staff at the tills, in Asda I have to que for ages because the staff are so slow. So I checked other reviews on Tesco Sainsbury’s and Asda and they all moan on there as well, maybe we rather moan about the bad things than giving good feedback when needed , so aldi well done I love shopping at your stores.”

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Posted 6 years ago

“Aldi and Lidl have both lost out in France and are closing stores as a result. Why oh why can the English supermarkets not do likewise to oust them over here. We do not need them and we do not want them. Come on people, stop shopping with them and support our own country's stores.”

Helpful Report

Posted 6 years ago

“Well well. Hard to believe what I have just read, but believe it I did, and of course it will all be true. The worrying thing is that most review sites seem to be full of Aldi tales of woe. What is obvious, seeing as how the complaints continue, is that Aldi themselves either do not frequent these sites or simply do not care. The latter for certain. I wonder why that is. For myself, and I am sure for others too, I would rather shop elsewhere and pay more for politeness, sane checkouts and good quality. Going by the complaints re staff attitudes it seems also that they don't have a good recruitment program, sifting the suitable from the unsuitable. Or, and this is important, nobody with good consumer experience wants to work for them. Word gets around I suppose.”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,340 reviews