Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Popped into my local store yesterday. Awful experience actually. Checkouts way too fast. What do they think we all are for goodness sake. There is nothing worse in any store than checkouts way too fast. Not fair for the older folk at all. Even when they open up more checkouts they are still way too fast. Poor choice of products in the main and not good quality at all. Dodgy fresh stuff and most without bb dates etc. Out of all the original staff there is only one left. Maybe a story there.”

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Posted 6 years ago

“I’m still waiting for my sewing machine to be picked up. I’ve not been able to sew since before Christmas. What a jokeb”

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Posted 6 years ago

“Excellent choice of goods. Prices within my pocket limit and very helpful staff. Also, queuing is a thing of the past. Tills continually opening, first class service”

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Posted 6 years ago

“Been Tunstall aldi after work 6.30pm and the shelves have been empty on 3 occassions. Veg and fruit, limited raw meat, freezers virtually empty. Tunstall store was revamped yet nothing on shelves, so disappointed as we usually spend between £80 to £100 per week on shopping, but walked out with nothing but none perishables. We had to go shopping to Morrisons to spend our money! Disappointed with lack of demand and various items left on shop floor. Sorry aldi but will be shopping elsewhere.”

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Posted 6 years ago

“The way you treat your plants is shocking. A camellia in store, bone dry. I was told it would end up in the bin. Don't stock plants if you are not going to look after them.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Quite honestly, going by the negative reviews on this site, I am left wondering why this dreadful company don't seem to care. If they did they would change things. The worst shopping experience anyone could possibly have is with this company, from my point of view anyway. Fresh foods without bb dates etc, untidy stores, ridiculously fast checkouts and poor quality own brand foodstuffs, especially frozen foods. Will they ever learn? I doubt it. At least in LIdl you can see where you are going with nice bright lights. Oh, and in the summer the staff do not water the plants properly.”

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Posted 6 years ago

“Absolutely love you Aldi. Best store. Thanks”

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Posted 6 years ago

“Terrible company , fresh food doesn't last more than a couple of days. Treat customers as fast as possible and unhelpful in stores.”

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Posted 6 years ago

“Top quality products. I wish you now consider on line food shopping”

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Posted 6 years ago

“Have had 3 weeks search for a blanket my friend really wanted. First, it went out of stock online. Customer services tried to find one instore for me. No luck. Item came back online. Ordered it but a problem arose with delivery company. Customer services gave excellent support again. So impressed with your customer service people. They are just exceptional on the phone. Other companies please take note!”

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Posted 6 years ago

“Awesome just great love my visits”

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Posted 6 years ago

“Far to expensive, lidle half the prise, and no £70 FINE in the car park!!!”

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Posted 6 years ago

“Twice now I have bought your French fries (champion French fries) and both times I have cooked them they have come out smelling like dirty toilet water I am very unhappy i really hope you can let me know why .it is putting me off shopping at aldi”

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Posted 6 years ago

“Went in to the acocks green store last week with my 16 year old son & 17 month old daughter. The lady on the till, Rea did not acknowledge me, she didn't look up she didn't register that we were there. Once I had loaded the conveyor belt which included 2 bottles of wine and walked to her til she said 'have you ID?' I said excuse me I am 34 and this is my son, she said 'I don't care I need ID'. I was really upset with her customer service and we started to argue as I pulled out my drivers licence, my son naturally became agitated and told her to watch her mouth. She jumped up from her seat and started punching her hand and raising her voice. She was quickly pulled away but I am fuming. My daughter was in the trolley at the till. I called head office to complain who were reasonable over the phone and assured me it would be dealt with but my information & contact details were not taken. I hope she's sacked”

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Posted 6 years ago

“That's okay but what about the dreadful checkouts and the only positive reviews being put on here by staff members mostly. Of course the previous one could be genuine but the way it is written seems to suggest otherwise. Fresh produce mostly comes from within this country. I know this because a friend is in the supply industry. It is, in the main, ok quality as aldi are very fussy. However, the same cannot be said for their other products which of course are not good quality at all. Cheap food stuffs will always denote poor quality. It is how it works and there is no way it can ever be otherwise. Customer service is generally poor and watch out for the returns fiasco in many cases. If you like to shop quickly and get out quickly, not caring about too fast checkout speeds, then great, this is the company for you. If not then go elsewhere.”

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Posted 6 years ago

“Im very happy shopping in aldis Grimsby and also in Gainsborough i thought the staff were fantastic decent priced food and very good supermarket. I got everything there at a excellent prices. The staff dont keep you waiting for long in the queue if they see people in the queue they open up another till for customers which i thought was great and very good customer service. They are always happy and helpful very friendly and always smiling which is always a delight to see.”

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Posted 6 years ago

“Its so cheap and A quallity is The same as anywhere else so why pay more??”

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Posted 6 years ago

“Yes. The wrongly priced wrong position trick. You think you have paid, say, £1:50 but have actually paid, for example, £2. I dislike aldi a great deal, but have to say they are not alone in this nasty practice to which they will always plead innocence. I went into my local store, not for myself mind you but as a special favour for a dear friend, to buy some bread machine bread mix. One bag of brown and one of white. Ok, they were only 59p compared to Wrights for £1. The brown was an utter disgrace. Yes, the correct amount of water was used. It was seriously heavy and somewhat dampish. It seems the Germans like heavy dense bread, but this is England for goodness sake. The white wasn't damp but so light it was almost impossible to cut and simply squashed up. For me it simply confirmed the quality of this company's own products, cheap and nasty. To those who say otherwise, well....good luck.”

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Posted 6 years ago

“Decent priced items, good selection of food on offer. Much cheaper than main supermarkets, only issue is there can be large queues, some stores have narrow isles”

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Posted 6 years ago

Aldi is rated 2.5 based on 1,340 reviews