“This summer money has been a bit tight as I have been off work following an accident. So instead of buying plants at garden centre I have bought them at Aldi. Not only have they proved much, much cheaper, but they look absolutely glorious. Well done Aldi! Thank you!”
“I agree with that big time. Aldi should be ashamed. What homosexuals and lesbians etc do is up to them, but I object to having it placed in front of me in this way. Will Aldi now do the same showing a normal couple, married, and making it clear they are? Don't hold your breath waiting. Yes, a step too far indeed and to be hoped this company pay for their folly.”
“Im sorry but ive just switched my tv on. Your advertising campaigne is a bridge too far for me and i have no doubt for thousands of others. Esp families. I spend at least £200 per month in your store. As of now im done. Wont be back. I have no issues with gay couples. But i do object to having dinner with my family and having this pushed down our throats. 😡”
“Customer services diabolical after ordering a smart TV on 31st May and the TV going missing on 5th June I still have no TV or refund after 5 phone calls and an email sent!!! And now I have been told it may take 14 more days to get my money back, none of the promised call backs came to fruitition and customer services cannot email confirm they have even actioned refund, I cannot see why customer services exist if they cannot action anything today was told at 13.00 hrs I would get call back from a manager within 4 hours, still nothing!!!!”
“Purchased electric scooter via Aldi online.
Faulty product and unfortunately a customer service approach that just passes you on to the next person, being the manufacturer, with the manufacturer being as much use as a chocolate fire guard, things still not sorted.”
“The large rectangle wooden garden table £49.99 seemed like a bargain until 2 weeks after purchase I notice the wood lif lifting and cracking,only gave 2 stars instead of 1 as the customer service guy on phone was great and had no problems with refund in store in short Great customer service --- very poor quality table.”
“I had an issue with a tent that I had ordered. I ordered a week before I was due to go away and after a week had not received my tent. I contacted Aldi and spoke with Peter, who was amazing! Sorted me out another tent on a next day!
Really, really pleased!!
Jordan”
“Four stars because you had good "banter" with staff? What about their products? Five for the manager getting you something not on the shelves? Are you kidding? He was simply doing what his staff had not already done. I would like to quote what Linda said earlier...."In retrospect, you don't even get what you paid for".”
“Shocking staff Saturday Throston store Hartlepool the two on the check thought they were on night out the way they were speaking shouting and laughing really loud customers ignored, felt very uncomfortabe the lad shouting about wanting to go drinking, they were crying laughing,i like a laugh but this was taking it too far.”
“Don't understand where all these good reviews of Aldis come from.
I bought a piece of 28 day matured topside beef for our Sunday dinner.
Turned out it was several odd bits of fat and gristle all held together in a string bag. Disgusting. In the end, I guess you do get what you pay for....that's our Sunday dinner ruined. In retrospect, you don't even get what you paid for..”
“Getting sick of finding out that the expected white cheddar cheese I have bought turns out to be, and on more than one occasion I might add, not cheddar cheese at all. My best guess is that it is in fact Dutch Yongen cheese which stinks, isn't a hard cheddar, and "should" be cheaper. Once or twice I have been satisfied and enjoyed a white, hard, often crumbly, excellent genuine cheddar but it's becoming a joke now. ALDI? nah, I'm done with their shenanigans. Back to Tesco for me for the product consistency.”
“Aldi is great if you're not a brand snob. Ok not everything is as good as, say Sainsbury's or Waitrose but I've found several items that I believe could be the same item as the big brands at a massive reduction in price. Such as their own brand Norpak, which is pretty similar to a certain Scandinavian styled spread. Also a premium brand powdered coffee has an equivalent in Aldi that is just as good but much cheaper.”
“Chris the store manager at Clifton moor york. Was very helpful when I was doing my weekly shop. Asked him if they had fizzy water.he went into the back and brought it to me, then found me a box of diet coke that wasn't on the shelf.Even to the extent of finding me in store to tell me they had just fill the shelf with what I asked him for 5 MINUTES EARLIER.(Double cream) Thankyou Chris you are a great asset to the store.”
“Horrendous customer service. Log burner did not arrive. Asked Aldi to chase on the Friday. Put money back on card less than 24hrs later. Not much chasing there Aldi said gone missing. Wanted product not money back. Yodel sent email out for deliver then sent product back to Aldi. Aldi store good not online service. Very disappointed customer. Reluctant to use service again.”
“30/04ordered a kettle and paid £3.95 for delivery 4/05. Item despatched 03/05. Never arrived contacted aldi Glasgow who apologised due to it problems and will have someone contact me. Still waiting first time I've used this and last time and would not recommend then to friends and family shame kettle was excellent.”
“I have been searching the internet regarding this company and it's atrocious checkout speeds. Instead of detailing my own horror stories I thought I would put a few here which I came across. Before I do I will say that I stopped going to aldi because of this and their attitude to older people and the less able. Here they are.....
There’s even an Aldi Checkout Challenge page where customers can share their stories about trying to slow down an over-enthusiastic till operator.
One joker suggested the supermarket should employ psychiatrists to support customers who “crumble at the pressure of packing” at the same rate as the cashier uses the scanner.
Another posted: “The fury on an Aldi cashier’s face when someone doesn’t pack fast enough.
“I worked there as a student, sacked due to slow scanning speeds.”
Others provided helpful tips on how to slow down the cashiers.
Or perhaps they get in the boss’s good books by getting through customers quickly.
Suggestions include staff incentives for being quick and some even suggest they are doing us a favour - with fast checkouts earning more points.
My main gripe with Aldi is the checkout process itself. They seem to have their people doing everything and only serving customers when enough of them turn up at the till, hence the 'queue shuffle' I suppose.
I guess the answer is to stop going there.”
