Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased electric scooter via Aldi online. Faulty product and unfortunately a customer service approach that just passes you on to the next person, being the manufacturer, with the manufacturer being as much use as a chocolate fire guard, things still not sorted.”

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Posted 6 years ago

“The large rectangle wooden garden table £49.99 seemed like a bargain until 2 weeks after purchase I notice the wood lif lifting and cracking,only gave 2 stars instead of 1 as the customer service guy on phone was great and had no problems with refund in store in short Great customer service --- very poor quality table.”

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Posted 6 years ago

“I had an issue with a tent that I had ordered. I ordered a week before I was due to go away and after a week had not received my tent. I contacted Aldi and spoke with Peter, who was amazing! Sorted me out another tent on a next day! Really, really pleased!! Jordan”

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Posted 6 years ago

“very good customer service”

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Posted 6 years ago

“Four stars because you had good "banter" with staff? What about their products? Five for the manager getting you something not on the shelves? Are you kidding? He was simply doing what his staff had not already done. I would like to quote what Linda said earlier...."In retrospect, you don't even get what you paid for".”

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Posted 6 years ago

“The deli potato salad is overpowered by tarragon. Not nice. Please remove from product.”

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Posted 6 years ago

“Shocking staff Saturday Throston store Hartlepool the two on the check thought they were on night out the way they were speaking shouting and laughing really loud customers ignored, felt very uncomfortabe the lad shouting about wanting to go drinking, they were crying laughing,i like a laugh but this was taking it too far.”

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Posted 6 years ago

“Don't understand where all these good reviews of Aldis come from. I bought a piece of 28 day matured topside beef for our Sunday dinner. Turned out it was several odd bits of fat and gristle all held together in a string bag. Disgusting. In the end, I guess you do get what you pay for....that's our Sunday dinner ruined. In retrospect, you don't even get what you paid for..”

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Posted 6 years ago

“Horrible security guard at Aldi in Penge,stopped me for no reason,searched my bags ,found nothing.No apology ,”

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Posted 6 years ago

“Getting sick of finding out that the expected white cheddar cheese I have bought turns out to be, and on more than one occasion I might add, not cheddar cheese at all. My best guess is that it is in fact Dutch Yongen cheese which stinks, isn't a hard cheddar, and "should" be cheaper. Once or twice I have been satisfied and enjoyed a white, hard, often crumbly, excellent genuine cheddar but it's becoming a joke now. ALDI? nah, I'm done with their shenanigans. Back to Tesco for me for the product consistency.”

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Posted 6 years ago

“Aldi is great if you're not a brand snob. Ok not everything is as good as, say Sainsbury's or Waitrose but I've found several items that I believe could be the same item as the big brands at a massive reduction in price. Such as their own brand Norpak, which is pretty similar to a certain Scandinavian styled spread. Also a premium brand powdered coffee has an equivalent in Aldi that is just as good but much cheaper.”

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Posted 6 years ago

“Chris the store manager at Clifton moor york. Was very helpful when I was doing my weekly shop. Asked him if they had fizzy water.he went into the back and brought it to me, then found me a box of diet coke that wasn't on the shelf.Even to the extent of finding me in store to tell me they had just fill the shelf with what I asked him for 5 MINUTES EARLIER.(Double cream) Thankyou Chris you are a great asset to the store.”

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Posted 6 years ago

“Horrendous customer service. Log burner did not arrive. Asked Aldi to chase on the Friday. Put money back on card less than 24hrs later. Not much chasing there Aldi said gone missing. Wanted product not money back. Yodel sent email out for deliver then sent product back to Aldi. Aldi store good not online service. Very disappointed customer. Reluctant to use service again.”

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Posted 6 years ago

“A good banter between colleges and the guys make up was on point! LOVED MY VISIT TOFAY 31/95/19 @ about 7.45pm”

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Posted 6 years ago

“30/04ordered a kettle and paid £3.95 for delivery 4/05. Item despatched 03/05. Never arrived contacted aldi Glasgow who apologised due to it problems and will have someone contact me. Still waiting first time I've used this and last time and would not recommend then to friends and family shame kettle was excellent.”

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Posted 6 years ago

“I have been searching the internet regarding this company and it's atrocious checkout speeds. Instead of detailing my own horror stories I thought I would put a few here which I came across. Before I do I will say that I stopped going to aldi because of this and their attitude to older people and the less able. Here they are..... There’s even an Aldi Checkout Challenge page where customers can share their stories about trying to slow down an over-enthusiastic till operator. One joker suggested the supermarket should employ psychiatrists to support customers who “crumble at the pressure of packing” at the same rate as the cashier uses the scanner. Another posted: “The fury on an Aldi cashier’s face when someone doesn’t pack fast enough. “I worked there as a student, sacked due to slow scanning speeds.” Others provided helpful tips on how to slow down the cashiers. Or perhaps they get in the boss’s good books by getting through customers quickly. Suggestions include staff incentives for being quick and some even suggest they are doing us a favour - with fast checkouts earning more points. My main gripe with Aldi is the checkout process itself. They seem to have their people doing everything and only serving customers when enough of them turn up at the till, hence the 'queue shuffle' I suppose. I guess the answer is to stop going there.”

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Posted 6 years ago

“I would like to thank Aldi very much . I perchesed a product last summer ,unfortunately I had a problem with it .The product had a three year garentee ,but I did not have the recite . I phoned and explained the situation , they gave me a full refund .What an excellent firm ,can’t praise them enough.”

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Posted 6 years ago

“I bought an egg chair for my grandma ‘s birthday. Xdp damaged it . Aldi didn’t inform me until I emailed them and phoned them. Had been on hold for half an hour . Operator was kind of rude . Very disappointed with their service . I will never shop again at Aldi again . They don’t value Their customers at all”

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Posted 6 years ago

“Aldi hand cream, which I like, remains the same price 79p but it used to be 125ml and now the tube is only 75ml. That is a heck of a price hike. I use Lacura night & day creams, eye gel, shampoo and hand wash so clearly I am a fan.”

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Posted 6 years ago

“Aldi ARE expensive. Much more than the other chains. Why? Because the prices they charge for their inferior stock is way too much. In reality, comparing quality per item, all the others win hands down. Oh, but was that a staff review. Sorry.”

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Posted 6 years ago

Aldi is rated 2.5 based on 1,340 reviews