Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish this company were cost effective but alas, they are not. My local store is an utter disgrace. One female staff member graciously (not) moving away from front of shelving so customers could look on them. Her posture and looks were awful to behold! Next, another female member of staff was pulling a trolley loaded with a pallet full of stock around and getting in everyone's way. Is this a health and safety issue? Wouldn't mind betting it was, especially in this store's narrow aisles. Did I say which store? It was the Dover one......again it seems.”

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Posted 6 years ago

“I love the quality of the food items and special buys. I won't shop anywhere else. Best thing is.... money saving.”

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Posted 6 years ago

“Aldi have more negative reviews than any other supermarket chain on this site. Speaks volumes doesn't it. The few that are otherwise don't seem genuine to me.”

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Posted 6 years ago

“I agree very much with what you said regarding homosexuals etc etc. Same for me. No more Aldi shopping. Incidentally this applies to my whole family AND everyone I know who shopped there.”

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Posted 6 years ago

“i just typed my review. The page froze uploading? MMM.”

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Posted 6 years ago

“Shopped at Aldi since it's beginning, loved the prices and also the staff, have become mates over the last many years. As of last week, shopped at its rival. The gay women advert did it for me. oh, not anti gay as ex wife is one,and married to a woman,but to have it pressured onto me to think this is "normal", it is not. On that note, your losses will be Spars gains and also Lidls.,Aldi, you are a disgrace. I will never shop with you again.”

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Posted 6 years ago

“Hi, I would like just like to say that the two ladies who helped me on the telephone regarding a product, were very helpful (Lynne and Alex) Thank you very much to you both for your polite, courteous and helpful service. First class customer service. 👏👏 Viv”

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Posted 6 years ago

“The Store at Deepdale, Preston, have the rudest staff.... no hello, please or thank you at the till despite me always saying hello.... and thank you.... one girl literally threw my receipt at me.... ! Even though it is further for me to travel I go to the aldi at queen retail park where I dislike the layout of the store however the staff are always pleasant and converse with you.”

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Posted 6 years ago

“Just be selective? What with? Most of the products are poor quality. Actually, saying "just be selective" is in fact making it clear that many of their products are not fit for purpose, and one needs to be careful.”

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Posted 6 years ago

“Aldi at Southampton Road Portsmouth is a real pleasure to shop in. Clean, bright airy store, well stocked and helpful friendly staff. Great location, good parking, decent produce. What's not to like? I didn't expect champagne at beer prices but I've not been disappointed with anything so far ... try it out. Just be selective, eh? There's nothing to lose.”

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Posted 6 years ago

“Before I start this I would like to say I have bought lots of Aldi products ,and never had a problem .un fortunately I have had a couple of problems recently ,Aldi could not have been more helpful ,on both occasions I was offered a replacement or a refund ,with no hassle at all.Thank you Aldi .”

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Posted 6 years ago

“Agreed. Nevertheless, for reasons unknown, people still shop there. The only conclusion is that they are prepared to take a chance that the food they buy might be eatable. It never has been for myself or people I know though.”

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Posted 6 years ago

“Wow is all I can say about this store on Union Street Plymouth.. thought I would try here for my roast bits instead of Lidl for a change. I Walked around the store and walked back out again. Never have I been so disgusted about a supermarket and embarrassed for the staff. They obviously don't give a s**t or are heavily understaffed. Food allover the floor even a bag of flour was open on the floor, shelves were pretty much empty, you could smell the mould that was on the fruit when you picked it up.. the whole store is dark and gloomy and looks like a jumble sale.. never going back again and I will be telling everyone about it too. No matter how cheap it is, it's not even worth the sickness bug and walked into Lidl and what a difference. Will be staying with Lidl from now. Thanks for the worst shopping experience I've ever had..”

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Posted 6 years ago

“Four stars for plants? You were very fortunate as most of their stores sell dried out soil plants.”

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Posted 6 years ago

“Hello, Just writing to you to give a feedback of the service we were given at Castle Hill Westfield store in NSW by an employee "Mumme". On 22nd July between 1.30 pm and 2:00 pm, we were at the payment counter to buy wine and other groceries. But she asked for Ids for my husband and me as we were together. My husband had the Id but my Id was in the car so I couldn't present it. But she refused to give us wine, but didn't explain why as she apparently couldn't explain, so then her colleague sitting at the back gave us the reason for that. It was weird and embarrassing as she was very rude and had sarcastic and was almost laughing or happy face when we were upset with refusal, as she knew there is nothing we can do according to the rules. We didn't understand why, as she had not reason to say no apart from not having the ID and then this rude behaviour was day spoiling for us (by the way I am almost 30 and not at all look less than 25 and we decent, if want you can check the surveillance camera recordings as well). But then we said at the counter that my husband will come again as a new shopper and I will stand outside, not knowing that once refused she will not let us buy again. But she again has that laughing face embarrassing us and not explain us that even if he comes again, she will not let us but the wine. She just let us go ahead, my husband again stood in the line and when he reached at the counter, she again refused him rudely. This was something we call misuse of the rights you are given. She was a RSA holder, if she refuses we cannot do anything and this was something she used, as she apparently was very confident that we cannot do anything. And to be honest, we could not think of any reason she would have done this, and sadly made us think that this act was of racist nature. But this not just about refusal, its also about rude and insulting attitude, bad communication skills and not wanting to help customers and explain anything they don’t know to avoid their inconvenience. This was the extreme level of insult and bad customer service as she was not ready to explain anything to us, she was just trying to make us do effort and then embarrass us, we couldn't understand why and will never do, because she could have explained us everything nicely at the very first time and made it easy for us, but she chose a really bad way. After that we asked us to talk to the manager, manager was very nice and apologetic to us. He explained us that if he was at the counter, he would have given us the drinks and as that lady has RSA and has refused us, he can't sell us now. So manager explained everything nicely and had good customer service, while Mumme gave a horrible experience at ALDI with her rude and insulting attitude, bad communication skills and not wanting to help customer and explain anything. We are regular customer of ALDI but after this incident we will always keep ourselves away from ALDI as it is hard to forget that insult to a decent customer without any reason. Kind Regards Neha”

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Posted 6 years ago

“This summer money has been a bit tight as I have been off work following an accident. So instead of buying plants at garden centre I have bought them at Aldi. Not only have they proved much, much cheaper, but they look absolutely glorious. Well done Aldi! Thank you!”

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Posted 6 years ago

“I agree with that big time. Aldi should be ashamed. What homosexuals and lesbians etc do is up to them, but I object to having it placed in front of me in this way. Will Aldi now do the same showing a normal couple, married, and making it clear they are? Don't hold your breath waiting. Yes, a step too far indeed and to be hoped this company pay for their folly.”

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Posted 6 years ago

“Im sorry but ive just switched my tv on. Your advertising campaigne is a bridge too far for me and i have no doubt for thousands of others. Esp families. I spend at least £200 per month in your store. As of now im done. Wont be back. I have no issues with gay couples. But i do object to having dinner with my family and having this pushed down our throats. 😡”

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Posted 6 years ago

“Customer services diabolical after ordering a smart TV on 31st May and the TV going missing on 5th June I still have no TV or refund after 5 phone calls and an email sent!!! And now I have been told it may take 14 more days to get my money back, none of the promised call backs came to fruitition and customer services cannot email confirm they have even actioned refund, I cannot see why customer services exist if they cannot action anything today was told at 13.00 hrs I would get call back from a manager within 4 hours, still nothing!!!!”

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Posted 6 years ago

“Purchased electric scooter via Aldi online. Faulty product and unfortunately a customer service approach that just passes you on to the next person, being the manufacturer, with the manufacturer being as much use as a chocolate fire guard, things still not sorted.”

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Posted 6 years ago

Aldi is rated 2.5 based on 1,339 reviews