Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aldi is amazing! An easy choice when compared with the traditional (expensive) grocers. Great quality and low prices.”

Helpful Report

Posted 6 years ago

“Horrendous online service. Looking at other reviews nothing seems to get done to sort it.”

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Posted 6 years ago

“Regarding the non arrival below. Aldi is indeed liable and NOT the courier company. No good trying to get them to admit this as they simply DO NOT understand the law regarding this point. Failing that they DO NOT WANT TO KNOW. Take it to your local trading standards right away. This company's record re customer liason is absolutely horrendous. They are arrogant and their call centre is sure to drive you to the point of insanity. Like their stores.”

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Posted 6 years ago

“Your issue is indeed with Aldi for non delivery and NOT the courier company whatsoever. DO NOT let them get away with it. Aldi need to show they did in fact send the item or had the item collected from themselves by a courier. They keep records or should do. Why on earth do people still shop with this horrible company. Their staff turnover is very high. Go figure.”

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Posted 6 years ago

“DO NOT order online from Aldi! They take your money straight away (literally within minutes of clicking "confirm order") and then you never receive what you've paid for! Getting your money back is impossible as they never answer your emails or phone calls to customer service, and they blame the delivery company. Although when researching who is liable in this situation, everywhere seems to tell me the contract of the delivery company is with Aldi, and not with the customer so no point complaining to them! Aldi sort out your customer service and online delivery services, you are severely damaging a reputation you've spent years trying to build to a fairly well respected level!”

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Posted 6 years ago

“These idiots gave me a hernia with the way they run the place down at Aldi Warehouse Queenborough. They're very pushy, don't care about your health even when they say they do as it's just about hitting targets and telling you what you want to hear, and never paid me compensation money out. It was one of the worst decisions I've ever made joining these and after having to have months off after my hernia op it wouldn't of made me any better off financially (when they did pay me more than my previous company per month.) AVOID!!”

Helpful Report

Posted 6 years ago

“The shops are good, the products are good, the prices are good. Customer Service are NONE existent. I placed an order by mistake online and immediately sent a message to customer service to cancel, no reply. I tried to call them, hung on for 20 minutes and nobody answered it just leaves you waiting. Another order i place on line 2 weeks ago, still waiting for the delivery. Aldi, your customer service and Logistics is disgusting, I wont be buying anything online again !!!”

Helpful Report

Posted 6 years ago

“Ordered box of wine online 3 May it’s now 12th and nothing. Received a email saying it was despatched, checked delivery tracking just now and they say waiting to receive the order. I can’t get through to customer services because the queue is a lifetime long not a good sign. Sent them an email see if I get anywhere with that. In future I will just go to a shop not worth the hassle and stress!!”

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Posted 6 years ago

“Shocking online service”

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Posted 6 years ago

“Oh! A staff review again? Aldi helpful to the disabled they may be, but not to the elderly in general. Five stars for a vegetarian pie? What about all the other stock etc? How a company be reviewed on the strength of a pie I do not know.”

Helpful Report

Posted 6 years ago

“Awful experience buying online from Aldi. They said my order was dispatched. I waited and kept checking the tracking which told me the courier hadn't received the order. Aldi lied and said the courier had it. After eventually getting through to customer services they admitted they had no idea where my order was. They tried to send me another one but I asked for a refund. Hopefully I will actually receive it.”

Helpful Report

Posted 6 years ago

“ordered 2nd May, 9th May now & no delivery date - just a vague email, saying item dispatched. 30 mins customer services wait twice. Customer Services lady very polite & helpful. Courier or delivery service worst experience ever for awareness. 2 days of sitting at home waiting for non existent delivery.”

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Posted 6 years ago

“Vegetarian pies OUTSTANDING amazing flavour Please keep selling them,”

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Posted 6 years ago

“Epping Forest retail Park: amazing staff and excellent customer service. Waitrose could learn something from Aldi's Customer appreciation and service. 5 star service at this store. Especially helpful also to disabled customers.”

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Posted 6 years ago

“Went to two stores to get the log burner. All sold out by 09.15? Very disappointed. My son went to three stores in Milton Keynes, the same there.”

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Posted 6 years ago

“Four stars? Because they changed a faulty item!! I should think they would too. It's their job to do so. Nothing special about it at all really. Pure cannabis smells!! That's a new one. Can I quote from another review? Hope the reviewer doesn't mind me doing so. It is what this company are all about and why they lose customers. I quote "Are they paid for each customer that passes through their till? Made me feel like I was part of a production line and not a customer" End of quote. This is the worse thing about them. No, they aren't paid to rush as many through as possible, but it is part of their remit to do so. It is rude, outrageous and totally thoughtless. Not only this but a serious problem for the less able among us. I do pop into aldi from time to time, not to buy but to see if they have changed their ways. They never have.”

Helpful Report

Posted 6 years ago

“Cleaner at the Middleton branch smells of pure cannabis, not pleasant to have my children around. Won’t be coming back to the Middleton branch in a hurry.”

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Posted 6 years ago

“Some check out staff are far too quick when scanning and taking payment, to the point of seeming rude. Yesterday, at Aldi in Coleshill, I used a basket and purchased only a few items. The assistant started scanning the next customers items before I had chance to pack mine away. This happens regularly. Are they paid for each customer that passes through their till? Made me feel like I was part of a production line and not a customer.”

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Posted 6 years ago

“Aldi Bentley bridge Wednesfeild Great service from one young lady assistant after returning a faulty peacock bird bath she went out her way to help and find a replacement very pleased .”

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Posted 6 years ago

“Once again massive queues and not enough staff on till. As usual the manager is wondering around avoiding eye contact with her unhappy customers. Happens all too often in here.”

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Posted 6 years ago

Aldi is rated 2.5 based on 1,340 reviews