“Just want to say how amazing Aldi were today I bought an Intex 10 foot paddling pool which had various holes in the inflatable part of it... I phoned up to complain and spoke to a lovely lady named Kelly who said they are going to refund me the money for the pool and the money for delivery and as a gesture of good will have given me a voucher for £15 to use online.... they also said I can keep the pool that we already have!! Amazing service and refreshing that I didn’t have to do battle with them to get a refund or exchange!!”
“Bought 'that's it' apple and pear bars on 22nd July 2019 to find use by date is 24th April 2019. Customer services inept, did not even ask for my address. This is totally unacceptable. Goodness knows what I've eaten. Aldi should get their act together. Luckily rarely shop there.”
“Love Aldi products, but trying to make a list off their website is ridiculous! Who designed your website??!! This is the most UN user friendly website I've ever used. Shopping for a family is stressful enough so this site sent me over the edge!! Sorry but I'd rather pay a few extra quid and use Asda instead. 😥😥”
“Birmingham Edgbaston staff are courteous and always willing to help. Polite staff and super friendly. Went to buy blueberries for following day's breakfast and ended up buying so, much more - this was at 9.50pm - the staff were so caring and even offered me an old used freezer bag when I insisted I could get to my car where my bags were with the arm fulls of shopping. Always great service and lovely produce. Thanks Mo and the team - all excellent cust.service providers !”
“Wish this company were cost effective but alas, they are not. My local store is an utter disgrace. One female staff member graciously (not) moving away from front of shelving so customers could look on them. Her posture and looks were awful to behold! Next, another female member of staff was pulling a trolley loaded with a pallet full of stock around and getting in everyone's way. Is this a health and safety issue? Wouldn't mind betting it was, especially in this store's narrow aisles. Did I say which store? It was the Dover one......again it seems.”
“Aldi have more negative reviews than any other supermarket chain on this site. Speaks volumes doesn't it. The few that are otherwise don't seem genuine to me.”
“I agree very much with what you said regarding homosexuals etc etc. Same for me. No more Aldi shopping. Incidentally this applies to my whole family AND everyone I know who shopped there.”
“Shopped at Aldi since it's beginning, loved the prices and also the staff, have become mates over the last many years. As of last week, shopped at its rival. The gay women advert did it for me. oh, not anti gay as ex wife is one,and married to a woman,but to have it pressured onto me to think this is "normal", it is not. On that note, your losses will be Spars gains and also Lidls.,Aldi, you are a disgrace. I will never shop with you again.”
“Hi,
I would like just like to say that the two ladies who helped me on the telephone regarding a product, were very helpful (Lynne and Alex)
Thank you very much to you both for your polite, courteous and helpful service. First class customer service. 👏👏
Viv”
“The Store at Deepdale, Preston, have the rudest staff.... no hello, please or thank you at the till despite me always saying hello.... and thank you.... one girl literally threw my receipt at me.... !
Even though it is further for me to travel I go to the aldi at queen retail park where I dislike the layout of the store however the staff are always pleasant and converse with you.”
“Just be selective? What with? Most of the products are poor quality. Actually, saying "just be selective" is in fact making it clear that many of their products are not fit for purpose, and one needs to be careful.”
“Aldi at Southampton Road Portsmouth is a real pleasure to shop in. Clean, bright airy store, well stocked and helpful friendly staff. Great location, good parking, decent produce. What's not to like? I didn't expect champagne at beer prices but I've not been disappointed with anything so far ... try it out. Just be selective, eh? There's nothing to lose.”
“Before I start this I would like to say I have bought lots of Aldi products ,and never had a problem .un fortunately I have had a couple of problems recently ,Aldi could not have been more helpful ,on both occasions I was offered a replacement or a refund ,with no hassle at all.Thank you Aldi .”
“Agreed. Nevertheless, for reasons unknown, people still shop there. The only conclusion is that they are prepared to take a chance that the food they buy might be eatable. It never has been for myself or people I know though.”
“Wow is all I can say about this store on Union Street Plymouth.. thought I would try here for my roast bits instead of Lidl for a change. I Walked around the store and walked back out again.
Never have I been so disgusted about a supermarket and embarrassed for the staff. They obviously don't give a s**t or are heavily understaffed. Food allover the floor even a bag of flour was open on the floor, shelves were pretty much empty, you could smell the mould that was on the fruit when you picked it up.. the whole store is dark and gloomy and looks like a jumble sale.. never going back again and I will be telling everyone about it too. No matter how cheap it is, it's not even worth the sickness bug and walked into Lidl and what a difference. Will be staying with Lidl from now. Thanks for the worst shopping experience I've ever had..”
“Hello,
Just writing to you to give a feedback of the service we were given at Castle Hill Westfield store in NSW by an employee "Mumme". On 22nd July between 1.30 pm and 2:00 pm, we were at the payment counter to buy wine and other groceries. But she asked for Ids for my husband and me as we were together. My husband had the Id but my Id was in the car so I couldn't present it. But she refused to give us wine, but didn't explain why as she apparently couldn't explain, so then her colleague sitting at the back gave us the reason for that. It was weird and embarrassing as she was very rude and had sarcastic and was almost laughing or happy face when we were upset with refusal, as she knew there is nothing we can do according to the rules. We didn't understand why, as she had not reason to say no apart from not having the ID and then this rude behaviour was day spoiling for us (by the way I am almost 30 and not at all look less than 25 and we decent, if want you can check the surveillance camera recordings as well). But then we said at the counter that my husband will come again as a new shopper and I will stand outside, not knowing that once refused she will not let us buy again. But she again has that laughing face embarrassing us and not explain us that even if he comes again, she will not let us but the wine. She just let us go ahead, my husband again stood in the line and when he reached at the counter, she again refused him rudely. This was something we call misuse of the rights you are given. She was a RSA holder, if she refuses we cannot do anything and this was something she used, as she apparently was very confident that we cannot do anything. And to be honest, we could not think of any reason she would have done this, and sadly made us think that this act was of racist nature. But this not just about refusal, its also about rude and insulting attitude, bad communication skills and not wanting to help customers and explain anything they don’t know to avoid their inconvenience.
This was the extreme level of insult and bad customer service as she was not ready to explain anything to us, she was just trying to make us do effort and then embarrass us, we couldn't understand why and will never do, because she could have explained us everything nicely at the very first time and made it easy for us, but she chose a really bad way.
After that we asked us to talk to the manager, manager was very nice and apologetic to us. He explained us that if he was at the counter, he would have given us the drinks and as that lady has RSA and has refused us, he can't sell us now. So manager explained everything nicely and had good customer service, while Mumme gave a horrible experience at ALDI with her rude and insulting attitude, bad communication skills and not wanting to help customer and explain anything. We are regular customer of ALDI but after this incident we will always keep ourselves away from ALDI as it is hard to forget that insult to a decent customer without any reason.
Kind Regards
Neha”
