“Awful experience buying online from Aldi. They said my order was dispatched. I waited and kept checking the tracking which told me the courier hadn't received the order. Aldi lied and said the courier had it. After eventually getting through to customer services they admitted they had no idea where my order was. They tried to send me another one but I asked for a refund. Hopefully I will actually receive it.”
“ordered 2nd May, 9th May now & no delivery date - just a vague email, saying item dispatched. 30 mins customer services wait twice. Customer Services lady very polite & helpful. Courier or delivery service worst experience ever for awareness. 2 days of sitting at home waiting for non existent delivery.”
“Epping Forest retail Park: amazing staff and excellent customer service. Waitrose could learn something from Aldi's Customer appreciation and service. 5 star service at this store. Especially helpful also to disabled customers.”
“Four stars? Because they changed a faulty item!! I should think they would too. It's their job to do so. Nothing special about it at all really. Pure cannabis smells!! That's a new one. Can I quote from another review? Hope the reviewer doesn't mind me doing so. It is what this company are all about and why they lose customers. I quote "Are they paid for each customer that passes through their till? Made me feel like I was part of a production line and not a customer" End of quote. This is the worse thing about them. No, they aren't paid to rush as many through as possible, but it is part of their remit to do so. It is rude, outrageous and totally thoughtless. Not only this but a serious problem for the less able among us. I do pop into aldi from time to time, not to buy but to see if they have changed their ways. They never have.”
“Cleaner at the Middleton branch smells of pure cannabis, not pleasant to have my children around. Won’t be coming back to the Middleton branch in a hurry.”
“Some check out staff are far too quick when scanning and taking payment, to the point of seeming rude. Yesterday, at Aldi in Coleshill, I used a basket and purchased only a few items. The assistant started scanning the next customers items before I had chance to pack mine away. This happens regularly. Are they paid for each customer that passes through their till? Made me feel like I was part of a production line and not a customer.”
“Aldi Bentley bridge Wednesfeild
Great service from one young lady assistant after returning a faulty peacock bird bath she went out her way to help and find a replacement very pleased .”
“Once again massive queues and not enough staff on till. As usual the manager is wondering around avoiding eye contact with her unhappy customers. Happens all too often in here.”
“That seems very strange. Four stars for waiting a long time in queues. Never mind.
"German" supermarket chain aldi has stopped selling a baby changing bag after it was accused by BabaBing, a Keighley based child and baby products firm of copying it's own design. Hmm. Nothing really surprises me with aldi. They said they always listen to feedback. Really? Well why don't they listen to it on this site?”
“Ordered a case of wine online for a special occasion but delivery information, via Yodel, said product was damaged and was being returned to sender. Heard nothing then checked again, whereupon it said it had been delivered, although nothing received. Had to call Aldi to discover the wine had actually been returned to them, was now out of stock so refund given. When I complained about the lack of communication regarding the order and poor customer service was limply offered an online voucher. As much use as a chocolate teapot, which is how I would sum up Aldi’s online service!”
“Ordered Rattan Garden set and cover on 02/04/2019, money came out of my bank same day over £223.93 email stating set had been dispatched on 10th, 4 emails 2 phone calls still no garden set and no answers from Aldi! Customer service a absolutely abysmal. Still waiting on Aldi getting back to me happy to take my money but not so happy to provide a good level of customer service. Where is my garden set?? Still waiting”
“Best leg of lamb ever. Truly made our Easter, thank you. Purchased frozen at Aldi in Alfreton on 17th April along with mauris Piper potatoes, parsnips, carrots and broccoli, all of which were also superb, but the lamb was perfection.”
“Stockton on tees, beggers are outside, they are allways around the door or trolleys when you are dealing with you purse asking for change, staff just say oh its dave. And do nothing about it.”
“Was on the phone to them to their Customer Sevices using the phone number: 08435 047263, using my mobile phone. Have been charged over £7 for the call. BEWARE phoning ALDI'S Customer Service. This is unacceptable and a complete rip-off.
I also enquired about a special Easter egg. When friend went to collect it, the only one left was damaged and so didn't buy it. What a nightmare.”
“Had a refund for a double scanned item? Without a receipt? Doesn't it just go to show how silly this company really is. If correct then this could be used as a precedent for us all. Bet the store manager wished he hadn't done so. Of course, if it really is correct. Cannot be a staff member this time could it as it simply would not make sense for them to do so. Even the few "would be good reviews" always seem to drop this company even further into the mire.”
“Brilliant service today. Had an item double scanned (value £14+) few days ago. Did not have receipt with me but, no quibble, they refunded it! Thank you!”
