“Ordered a case of wine online for a special occasion but delivery information, via Yodel, said product was damaged and was being returned to sender. Heard nothing then checked again, whereupon it said it had been delivered, although nothing received. Had to call Aldi to discover the wine had actually been returned to them, was now out of stock so refund given. When I complained about the lack of communication regarding the order and poor customer service was limply offered an online voucher. As much use as a chocolate teapot, which is how I would sum up Aldi’s online service!”
“Ordered Rattan Garden set and cover on 02/04/2019, money came out of my bank same day over £223.93 email stating set had been dispatched on 10th, 4 emails 2 phone calls still no garden set and no answers from Aldi! Customer service a absolutely abysmal. Still waiting on Aldi getting back to me happy to take my money but not so happy to provide a good level of customer service. Where is my garden set?? Still waiting”
“Best leg of lamb ever. Truly made our Easter, thank you. Purchased frozen at Aldi in Alfreton on 17th April along with mauris Piper potatoes, parsnips, carrots and broccoli, all of which were also superb, but the lamb was perfection.”
“Stockton on tees, beggers are outside, they are allways around the door or trolleys when you are dealing with you purse asking for change, staff just say oh its dave. And do nothing about it.”
“Was on the phone to them to their Customer Sevices using the phone number: 08435 047263, using my mobile phone. Have been charged over £7 for the call. BEWARE phoning ALDI'S Customer Service. This is unacceptable and a complete rip-off.
I also enquired about a special Easter egg. When friend went to collect it, the only one left was damaged and so didn't buy it. What a nightmare.”
“Had a refund for a double scanned item? Without a receipt? Doesn't it just go to show how silly this company really is. If correct then this could be used as a precedent for us all. Bet the store manager wished he hadn't done so. Of course, if it really is correct. Cannot be a staff member this time could it as it simply would not make sense for them to do so. Even the few "would be good reviews" always seem to drop this company even further into the mire.”
“Brilliant service today. Had an item double scanned (value £14+) few days ago. Did not have receipt with me but, no quibble, they refunded it! Thank you!”
“I'm not sure I am going to leave a review now. I am too puzzled. How can anyone give four stars for this company based on nappies? What about the staff etc etc. The store cleanliness. The checkouts. The quality of things. Oh well. Maybe another day.”
“ANGELA ELLIOTT who works at belton Road is a bully and has harrassed myself and my parnerand i for 2 years with her constant music blasting througj the walls shouting abuse and threatening me this matter has now been taken overby the police and will be dealt with properly”
“Horrible online service! YODEL are just as bad.. you order something and it will never be delivered so PLEASE all you normal people. DO NOT DO IT....”
“I have just received the second petrol lawn mower which doesn't work. Aldi refused to refund me unless I return the item to a store. The mowers were ordered and paid for on line and there was a delivery charge paid by me. So for 2 faulty items, i have had to take 2 afternoons off work to sign for them, had to assemble and disassemble both mowers (repack them in cardboard) and now they will not refund me unless I carry them to my car, drive many miles and drop it off at a store. What a service, you must be very proud of your team, Aldi. Never again will i visit you!”
“Why does this store (among one other) operate such an unfair and disorganised check out system. The last straw was today when I was told by a member of the checkout workers that til number 1 was closing therefore I joined the back of next least size que only to see the same checkout re-open with a different person then for a rush of shoppers to converge (and jump the que) while maybe 6 of us looked on in disbelief. I can't afford to waist my time trying to find a way through your checkout system so I won't be going in there anymore however, if you are interested in seeing how British businesses operate why don't you look at how checkout staff do changeovers in other major stores. For your info, they change the person without closing the til, its that simple!!”
“Threw the strawberries away 1 day after buying them. They were mushy.
The gherkins are disgusting and far too sweet, threw them away.
The stir fry had a funny flavour and one from Sainsbury’s or M and S tastes 100 times better.”
“This is the second time this has happened with an online delivery.
I placed my order over 3weeks ago,I received an email saying the parcel had been dispatched.
When it got to 18 days and no parcel had been delivered I emailed customer service.
They sent an email saying they would look into where my parcel was.
Over 3 weeks later I get a phone call telling me
The parcel had been lost in transit and did I still want the items or a refund.
Well two items were for Mother’s Day and were out of stock last week as I’d checked.
So the customer service is shocking.”
