Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love aldi and the food is soooo reasonably cheap for the excellent quality it is. I always shop at aldi, it’s my favourite!”

Helpful Report

Posted 5 years ago

“Three more put up reviews. I refer to the last three. If staff are going to do this do at least write them to look like they are authentic. We all know what a nasty company this is, and yes, you may find one or two staff who stand out for kindness. This however does not make for a good overall experience. Has everyone forgotten how this company treat the elderly and less able at the checkouts? have you ever seen an elderly lady frightened to go into her local aldi (small "a" deliberate)? Why? Because she was afraid what would happen to her at the checkout. How do I now? Because I stopped and asked her what was wrong as she looked so worried. What a disgrace. This was at the DOVER store in KENT.”

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Posted 5 years ago

“We were prevented to have bags until the guy finished scanning all of our shopping. He whispered to us that they were trained to do so and say to costumers to pack their shopping on the side after paying, but he took his headset off of his head before saying this. This happened at aldi at marton road, Middlesbrough.”

Helpful Report

Posted 5 years ago

“Great service at Aldi Whitstable lovely manager Courtney who i have known since his first day on till always happy ,friendly,and very polite good customer service. Credit to this store. Well done Whitstable.l”

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Posted 5 years ago

“You cant better aldi for great quality and price can't stand the moaners, go back to tesco and the other over priced stores, super market snobbery, thats all it is, let them pay the price inflated prices elswhere j”

Helpful Report

Posted 5 years ago

“Great prices I've saved enough for a holiday this past year since switching from a known brand supermarket”

Helpful Report

Posted 5 years ago

“Great shopping trip today at my Spennymoor branch with a lovely cashier called Anita to help me. Nice friendly store with loads of willing staff...brilliant, thank you.”

Helpful Report

Posted 5 years ago

“Well that one flies in the face of all the others stating just how dreadful their delivery service is. We know who to believe don't we. My guess is that Lidl stay away from home delivery for one very good reason.....no comebacks from angry customers who wait in for non or late delivery, which Aldi are famous for.”

Helpful Report

Posted 5 years ago

“Excellent value for money and you can purchase online, unlike Lidl! The delivery is free over £20 spent and is always prompt. Food is good value and usually excellent quality. Wish there was a branch closer to me and I would be using it a great deal more.”

Helpful Report

Posted 5 years ago

“I first discovered Aldi about 2010, when I moved to Llandrindod Wells. They had super products, which sometimes disappeared, only to reappear at M&S at 3 times the price. They obviously had some really brilliant buyers. Then 2 or 3 years ago, it felt like the accountants took over, and since then the quality of the goods has gone down and down. I love the Llandod shop and the staff are brilliant, but the range is shrinking and I am slowly buying more and more of my groceries from their competitors - pity really. I was their greatest advocate - I used to recommend them to everyone. But alas, they seem to me no longer the great value they once were.”

Helpful Report

Posted 5 years ago

“I am now an Aldi convert from tesco the goods on offer are superb the freshness of the produce is astounding, nicely set out store with easily accesible shelving lots to choose from very quick till exit would i go back to tesco........no way. Couple of things aldi could do......a self checkout or maybe a quick till exit for people with hand baskets as sometimes you get behind a few people with carts full. Shame aldi dont do petrol as they could clean up.”

Helpful Report

Posted 5 years ago

“disappointed that Aldi do not offer a free click and collect service for their online purchases like most of the other online retailers.”

Helpful Report

Posted 5 years ago

“I think the last review was a put up job personally. If it was really this good where are all the other reviews regarding it. Aldi have more negative reviews than any other supermarket. "Super" is one thing it is not.”

Helpful Report

Posted 5 years ago

“I live in the LE3 district and have easy access to several Aldi stores but my favourite Aldi is the Leicester Aldi Woodgate. It's a clean and safe store with everything I needed for my weekly shop The store is well organised with good visual display of stocks and within easy reach. The shelves are always well replenished with fresh quality produce. The staff are so hard working - Lax, Leanne, Reuben, Carole, Donna and several other staff whom I am sorry to say I do not know their names. The staff are extremely helpful and friendly and their action and behaviour has made a great deal of difference to the store. Their excellent approach to customer, excellent communication skills as well as their problem solving skills have an excellent positive impact on customers needing some assistance. The store manager should also be credited for the good selection of quality-mix of staff who have definitely make my shopping at Leicester Woodgate Aldi MY FAVOURITE ALDI! Well done”

Helpful Report

Posted 5 years ago

“Aldi and Yodel... bad combination Missed delivery of wine (10 bottles) so was asked to collect from Yodel depot ... went to collect to be told all bottles smashed. Rang Aldi ... no problem with reorder ... arranged free Saturday delivery due to inconvenience caused . Arranged for delivery to parents as I wasn’t around at weekend. .... no wine delivered .... still waiting. Called Sunday ... where is the wine ... no problem I was told .. it’s on the van for Monday (tracking will update overnight). Monday morning ... no update in tracking so called customer services ... where is the wine? No problem I was told ... it’s on the van for delivery today. Great! Made arrangements to have neighbours sign for parcel. Lunch time ... checked tracking ... indicated wine was not on van so rang customer services. Received an apology this time .... wine not on the van no reason why I should have been told anything other. By this time patience was running out ... asked to speak with a mgr ... was told I would be added to a ‘call list’ for a call later today! So now .... still waiting for wine ... and still waiting for a manager to call. What a load o£&@£.... Aldi ... you just lost a wine customer!!”

Helpful Report

Posted 5 years ago

“Neither should you have to fight. It was your consumer right to have it replaced or a full refund. No favours were done really.”

Helpful Report

Posted 6 years ago

“Just want to say how amazing Aldi were today I bought an Intex 10 foot paddling pool which had various holes in the inflatable part of it... I phoned up to complain and spoke to a lovely lady named Kelly who said they are going to refund me the money for the pool and the money for delivery and as a gesture of good will have given me a voucher for £15 to use online.... they also said I can keep the pool that we already have!! Amazing service and refreshing that I didn’t have to do battle with them to get a refund or exchange!!”

Helpful Report

Posted 6 years ago

“Bought 'that's it' apple and pear bars on 22nd July 2019 to find use by date is 24th April 2019. Customer services inept, did not even ask for my address. This is totally unacceptable. Goodness knows what I've eaten. Aldi should get their act together. Luckily rarely shop there.”

Helpful Report

Posted 6 years ago

“Love Aldi products, but trying to make a list off their website is ridiculous! Who designed your website??!! This is the most UN user friendly website I've ever used. Shopping for a family is stressful enough so this site sent me over the edge!! Sorry but I'd rather pay a few extra quid and use Asda instead. 😥😥”

Helpful Report

Posted 6 years ago

“Birmingham Edgbaston staff are courteous and always willing to help. Polite staff and super friendly. Went to buy blueberries for following day's breakfast and ended up buying so, much more - this was at 9.50pm - the staff were so caring and even offered me an old used freezer bag when I insisted I could get to my car where my bags were with the arm fulls of shopping. Always great service and lovely produce. Thanks Mo and the team - all excellent cust.service providers !”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,339 reviews