“Terrible customer services. Promised collection of faulty product (too big and heavy to take back to a store) ordered on line. Waited in two whole nominated days for collection. nothing. Numerous phone calls, promised calls back, nothing happened. Will someone tell the director responsible for customer services to wake up. No point in having online orders if they cannot do better than this.”
“Truly awful experience - will never step foot in an Aldi store ever again and I am adfvising my family and friends to do the same.
Foolishly I trusted Aldi and bought a gazebo in the summer. Got the gazebo out of the box and put it up and it bent immediately - totally unfit for purpose, thin metal poorly put together, screws loose and couldn't be tightened without them stripping out - rubbish, rubbish, rubbish - stitching came apart - total rubbish.
I had the same response as some other reviewers and was told to speak to a 3rd party not Aldi- the 3rd party were based in Germany - the gazebo came from China. I refused to give the 3rd party my home address as I didn't want a replacement rubbish unit - the 3rd party promised in writing they would not send me anything but I had to give my home address - so - stupidly - I did trust them and did give my home address and sure enough a few days later another pile of Chinese junk rolled up - delivered direct from Germany ! The saga has continued - I still have a pile of junk in my hall - I won't bore you with the rest of the details - it's ongoing.
Environemtally - Aldi are 100% killing the planet - containers of c**p gazebos shipped from China - distributed around the UK - sent back to Germany - sent back to England - sent back to Germany - sent back to England and finally end up in landfill.
Aldi - please CHANGE and care for our planet. Your are rubbish - just like the products you sell.”
“I agree with that. Buy lots and lots of items there and save money. Thing is this.....is it value and good quality? Without writing an essay the short answer is no. If people are on fixed budgets, and many are, nothing wrong with that is there, then this company is for them. Nothing wrong with that either. It certainly does NOT make me a snob simply because I can afford to go elsewhere. Even I go there from time to time to look for their electrical things etc.”
“Great shopping, easy to find items, love the specials, usually very different and interesting items to be found. Get 95% of my food shop here. And save money which is a bonus.”
“Well done aldi for showing this country can survive on it's own? That remark could not be more wrong if some staff member really tried harder. Aldi is a GERMAN company for goodness sake!! Doesn't the following remark simply add fuel to the widely held view that this company are not at all friendly. I QUOTE...."For all the snobs who want to go in, but won't, carry on throwing your money away!!!!!!" Snobs? Because we like to shop elsewhere? I would like to see FAKE reviews removed from this site as they are not only wrong but they actually give Aldi an even worse name than they already have. There is much more I could say but but I do not like to be nasty.”
“Fantastic store. Often go to the branch @ Newbridge Lane,Stockport. Great choice & prices, also some obscure items you'd never think of! Superb range of fresh BRITISH produce-WELL DONE ALDI for showing this country CAN survive on it's own!! We also visit the Urmston branch & can honestly say All staff in both stores have excellent customer service skills & they really look as though they enjoy their jobs. For all the snobs who want to go in, but won't, carry on throwing your money away!!!!!!”
“Aldi work ethics? You surely are confusing this company with another. Aldi have no work ethics whatsoever. They treat their staff badly, are discriminating towards the elderly, stock their shelves during busy times.(if they have any) getting in everyones way. Their fresh produce is normally about to expire and some will have unreadable bb dates etc upon them unless you are smart enough to find them out online. The checkout staff get annoyed if you dare try to pack your trolley at the checkout. (more are doing so and good for them) Aldi sell cheap food because that is exactly what it is. You will not get quality for low prices. At times their non food items can be not too bad. Of course, it is entirely possible that their may be the odd store here and there which runs along non company policy lines, but do not hold your breath looking for one.”
“Used aldi regular until they have started to change certain products cake mix the new mix is not the same as the old ones in paper bag the new ones in box I won't be buying again they have odd taste after cooking and definitely not worth the extra cost I used to buy the chocolate fudge and carrot and medeira mixes all the time now I shall be going to Sainsbury's to get Wright's cake mix from now as that's a close mix as new ones from Aldi shouldn't be sold they are disgusting so disappointed by aldi disappointed that they never restocked there hotdog sauce this summer I find it odd that they are taking there best selling items and replacing them also found there beans with sausage to be watery and tasteless Lidl are stocking better beans aldi sort your stock changes out before you lose customers and where has summer fruit studels gone seems things customers like are disappearing and seems like you don't care about disappointing customers relook at what sells well before trying to make changes and try changing stock that don't sell so well would make more sense”
“I have had nothing but the very best service from your staff at the Hemel Hempstead store and I feel I need to tell someone.
On every visit, your staff are polite, helpful, courteous and above all, friendly.
And the food is excellent, I fell on hard times 2 years ago and if it wasn’t for Aldi, I really don’t know how we as a family would have survived.
Thank you for all your hard work in making every visit a lovely experience, well done Aldi Hemel Hempstead, if only other providers followed your work ethic!”
“Two power tools doesn't indicate quality of food items does it? So the four stars is not for that then. Bit confusing really. I mean, you cannot actually eat them can you. So that means the four stars are not indicative of other stock which you don't mention. Does that mean the Rothwell store doesn't discriminate against the elderly and less able? Do their checkout staff not speed items through the checkouts? Must be the only one which doesn't. Hmm. That cannot be though because they are told to use that speed. Oh well. No mention of prices at all at Rothwell. Cheap of course, and no doubt as Aldi supply all stores with same stock it is of the usual low quality.”
“Brilliant Aldi store in Rothwell, ls26. It’s got great products and is always well stocked and super clean. The staff are really helpful and pleasant every time. Absolutely love this new store thanks Aldi.”
“You will never not ever stop checkout staff from speeding your goods through way too fast. It is what they do come, what may. They have to do so. It is why this nasty little company recently published their worse ever trading results. That and their shoddy goods. It matters not if you are elderly or otherwise as fast it will be. They can be beaten of course by simply going at your own pace and packing your trolley at the end of the conveyer, but why should you have to resort to this anyway. If the staff had any feelings they would slow down at least for the older folks among us regardless of what management said. They won't though. Aldi offer cheap goods and not quality. The best company for recognising that not all of us are agile and capable is Morrisons. They will ALWAYS slow down for the elderly etc...AND...will go at a sensible speed anyway for the rest of us. Keep away from Aldi or if you must shop there make your feelings known on sites like this one. THEY XAN BE BEATEN.”
“I shop regularly at Aldi, I realise that because prices are very low which is good, there are targets which need to be met, however, on shopping at Aldi in Towcester, Northants today it was not a nice experience. All items were moving on the conveyor belt and being scanned, then I realised that my Sister who was behind me - her items were being scanned onto my bill. There was definitely a bar put there to separate her items from mine, but the cashier was moving them through so quickly, that I think the bar separating the items must have got pushed to one side, so rather than have them taken off, I said don't worry, I will pay for everything and then work out the cost of hers and mine after. It was a totally stressful experience. We know there are targets, but you shouldn't come away feeling stressed, and then having to calculate everything. I think some staff need training, yes, you have targets to meet, but there is a line. I told my Sister that in future if it happened again, the best thing to do is get the cashier to take the necessary items off, then it may make them realise that it doesn't always pay to rush.”
“Aldi products have got worse over the last few years. I now only buy essential goods like bread and milk. Also , prices are more expensive than branded goods I can find in my local home bargains store. Fruit and veg not good either, always has short use by date. What is good about my local store is the staff are always helpful and cheerful. carolpeter61@gmail.com”
“Recently received slightly damaged items. Customer services couldn't have been more helpful. Received phone call to discuss problem and was very happy with outcome.”
