“I Bought a beef roasting joint from your Redruth store on Monday 30th At approximately 19:45 This was to be used for our New Year’s Day dinner. When I went to unpack it the smell was disgusting it had completely gone off!! The use by date wasn’t until the 6th Jan. NOT very good!!!”
“Well for the very first time I am defending Aldi. I doubt their times stated 8am-8pm on a Sunday. No supermarkets will be open until 10am or 11am on a Sunday nation wide. It has been this way for many many years. I have just checked that store opening times and it CLEARLY states 10am-4pm SUNDAYS!!Also, there really is no need to swear on here.”
“First of all the bloody aldi should update their opening time and closing time online.. as a new customer I searched for the opening time on a Sunday and it said 8-8pm.. and when I went there the employees did not even want to communicate . It's disgusting.. someone who got common sense should be on top..if they cannot keep an eye on these things how can they ensure the quality of its food. God help it's customers . It happened in aldi in ponteland road Newcastle”
“Wouldn't you have thought that at least Aldi would have tried at Christmas time, but no. Lots of excuses of course and reasons why, even a sort of apology, but it is indicative of this nasty company to issue words of little meaning. What am I writing about? The fiasco and utter disgrace of their so called oven roast turkeys in those nasty little bags which are supposed to be oven proof. What happened? Many of these bags melted and ruined the birds within. Not only that but some people bought them and the contents were off. This latter part could be attributed to the rough handling of said packaged birds due to staff pressure to do ever more in their allotted hours. Surprise? Not really.”
“Shop s too far away so made my purchase online for first time from Aldi (I do shop online from many other stores)
Ordered Kirkton House metal bathroom caddy, Lacura primer and eyeshadow palette and Palmer's cocoa butter lotion on 16th Dec.
Email received 18th said it was in warehouse waiting for collection by Hermes.
24th Dec still waiting for Hermes to collect it.
Rang Aldi who refunded right away and promised delivery on 27th if I wanted to re-order.
I did re-order and box arrived mid afternoon of 27th.
Seal on box 2/3 slit open? but contents intact and I am very pleased with the quality and prices.
Left feedback re Hermes on Trustpilot as they forged my signature (not the first time either) when no signature was needed as I had designated safe place.
Hermes chat is non-existant as it's a bot which gives out limited answers.
My usual online clothes and homeware shopping is delivered by Yodel 👍who are 5⭐ in my area of S.E.Surrey.”
“I came across this further down and thought I would cut and paste it here. It is so very true!!"Well done aldi for showing this country can survive on it's own? That remark could not be more wrong if some staff member really tried harder. Aldi is a GERMAN company for goodness sake!! Doesn't the following remark simply add fuel to the widely held view that this company are not at all friendly. I QUOTE...."For all the snobs who want to go in, but won't, carry on throwing your money away!!!!!!" Snobs? Because we like to shop elsewhere? I would like to see FAKE reviews removed from this site as they are not only wrong but they actually give Aldi an even worse name than they already have. There is much more I could say but but I do not like to be nasty".”
“Bought a nail gun from the Burpham store as a Christmas gift for my father.... It was a bit too tempting so decided to keep it. When I opened it up it was clear that it was used, Bits were missing, packing tape holding things together etc I took it back but they didn't have a replacement so they told me to speak to Head office. Head office told me as there are no nail guns in a 25 mile radius I could have a refund (would have preferred a new one). I when back and they offered me £9.99 when the purchase price was I believe £79.99. Unbelievable!!!!! I am partly to blame as cant find the receipt but selling second hand items that are possibly faulty or dangerous as new surely should be a prosecute-able offence....shame on you Aldi!”
“Came across this on a site regarding Aldi so thought I would post here. There was much more but this is enough and says it all really.
"Because ALDI is micromanaged to hell and back. They time their associates on everything, including the bathroom use. The average lunch break is 15–20 minutes while the day can last as long as 15 hours.
They require one worker to do the job of 5 people. You will unload pallets and sprint back to help people at the register AT THE SAME TIME.
ALDI is shameless. Lower level ALDI employees are extremely expendable and the company isn’t afraid to remind them that it isn’t personal, but just business. They allow customer and management mistreatment at the same time".”
“Nothing there which is surprising. Like their stores really. Useless. HERMES and YODEL should always be well steered clear of at any time of the year. As for expecting a reply you would be more likely to have their checkouts slow down than a reply. I guess you will stop shopping with them anymore?”
“Aldi stores are wonderful but the on line delivery service is not fit for purpose I ordered on 7/12/19 My parcel was taken to the wrong Yodel depot I was told it would be taken to the right one and then would be delivered to me This would take a further 2 days This never happened No attempt was ever made to deliver it
I e mailed Aldi customer services four times and at no time did i receive a reply When phoning yodel or Aldi I got nowhere either
Aldi should not promise a service that they cannot deliver especially at Christmas”
“Purchased Toys for Christmas on 26th Nov. on line.
Notified regarding they were on the way 4th Dec.
Have Still NOT RECEIVED The Parcel !!!!!!!!!!!! 18th Dec.
Hermes say CONTACT SELLER HAVE DONE SO 3 TIMES Still
No PARCEL !!!!! PLEASE REFUND MY MONEY ASAP.”
“That's odd. You do not say anything about items they sell or quality thereof. Such a sweeping statement that all their stores are good is highly questionable. Have you actually been in them all to say this? Staff knowledgeable? Coo. Do not think so. They for certain are not knowledgeable regarding how to treat people. Anyway, there we are. NEVER bother emailing Aldi with any sort of issue or complaint as it is extremely unlikely they will bother replying beyond the auto reply. Best supermarket for quality has to be Tesco, but not best for price. M&S has to be the worse for high prices and not better produce than anywhere else. A company which lives in the past.”
“The stores are very good. Staff are very knowledgeable
Unfortunately for me it's the pre ordering system that lets them down.
It is normally dispatched 5 days after it's been in the store.”
“Very strong alcohol in the deserts. Not clearly labelled. Reflecting products that are not child friendly/parent friendly/alcohol dependent friendly/medical issue friendly”
“Poor Paul. This comes as no surprise at all and my heart goes put to you. It is an outrage, not just because of the reasons you state but because it is the same in all their stores, this dreadful discriminatory policy towards the elderly and less able. It borders on the illegal and really should be investigated. As for their utterly useless checkouts.....simply pack at the till. They cannot stop you. I say this for those of us who are able to do so. What a nasty company this is isn't it. Stay away is my advice. To be honest I would rather pay more going elsewhere for civility and kindness. Oh, and of course freshness. Tip...stand your bags up in your trolley if you can before they start trying to beat the world checkout speed record and DO NOT let them harass you. If they do go slower.”
“Tried to use a blue basket to load my shopping to take it to the front table to put in my bag. Was stopped, the reason, the person serving me said 200 baskets had been stolen so you cannot do that. Was confronted by a member of staff as well who said "no exceptions" Even a staff member on the next till was shouting at me. I felt like a thief the way I was treated. Three staff members were around me saying things over my blue basket. I feel your packing area around the till is not large enough, thats why I use the basket so I do not hold up the que. I am a pensioner”
“Let's try to clear something up. Reading these reviews seems to suggest that the vast majority of reviewers find aldi not satisfactory. If it is so good and full of quality why don't more people say so. Yes, you do get the odd staff review, but these must of course be discounted. This company is there for one purpose only, to sell to the British public cheap and mostly inferior goods of the food variety. They operate in their own home country and elsewhere in the same manner. I know because I have been to them. In my opinion you simply cannot buy quality food which is cheap. It does not happen. Not now and never has. If this company had good customer relations it might give them one redeeming factor, but it doesn't.”
“I was at aldi in kilmarnock a couple of days ago and did some light shopping. One of the items i purchased was frazers steak bakes sold in packets of two and cosy£1 , 19 pence. I did read the contents of ingrediants and was impressed by meat content of 63%. Today the 6/12/19 i decided to have one . It was a sickening experience as i was eating fat only and on looking inside i could see meat content was spread like jam but thinner. Returned them today and had a full refund. Why doesnt trading standards not do checks on such items. They can print anything on packaging knowing that no checks are done. Wished i had taken photo.”
“Daily Express carried an a advert for aldi today....I quote...."If consumers were to do a one-stop-shop aldi is the cheapest place to go to feed a family of eight". End of quote. This conclusion was come to by "Good Housekeeping". Please notice that they said nothing whatsoever about quality, only that it was likely cheapest. If quality was involved they would for sure have said so. Sorry aldi, seems it has backfired upon you. Cheapest could be, quality not.”
