Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had an Aldi beef Wellington it took a lot longer to cook than specified very tasty but the beef was very tough”

Helpful Report

Posted 5 years ago

“Apart from the usual amount of fake reviews of late, aldi live up to their bad reviews. Yes, I did know that this company had just suffered their worse financial year ever, and no surprises really. Their home delivery still rates the highest of all for being extremely bad with zero customer service regarding non or late delivery. It is still anti older less able customer service, and still has it's ludicrous jet propelled checkouts. It still has it's not good quality food items (what you get for the price) and still fills shelves from pallets when the store is open.”

Helpful Report

Posted 5 years ago

“Ordered goods and paid for NEXT DAY DELIVERY waited in as it was a wine order and required a signature. Nothing arrived. Telephoned and told to wait until 8pm for delivery as they were experiencing despatch delays. Nothing arrived telephoned next day only to be told same, asked for refund of my next day charge, which isn't much compensation. Also told they have NO IDEA when Yodel will deliver my wine UP TO 7 DAYS I required this for an engagement party and will now need to go out and buy another £100 worth of goods. Disgraceful service and nothing for the inconvenience. If no signature available the order will be returned, what a joke, do they think people can stay in and wait for it to turn up. Do not order from this company, totally unreliable, this is not the first time this has happened.”

Helpful Report

Posted 5 years ago

“Made online delivery order for delivery on Saturday 9th Nov 19. Order has just arrived today 12th Nov. Items ordered were for a special occasion on Sunday 10th Nov 19 so paid the Sat delivery fee. E-mailed Aldi customer services on the Sunday. No reply received or refund for Sat delivery fee. Feel sorry for Yodel who delivered today and probably get the criticism for late delivery”

Helpful Report

Posted 5 years ago

“Fantastic and value for money. Also very quick”

Helpful Report

Posted 5 years ago

“Awful staff. throwing people threw the isles to maximise profits. Tills barely staffed as staff are deployed stocking the shelves of goods they have just beeped out. Management have no clue and are rude to customers. Show elsewhere and keep the money in local shops economy.”

Helpful Report

Posted 5 years ago

“had two of your turkey crowns this weekend as had a family christmas early just got to say would fully reccomend moist beautiful for carving and plenty of servings as stated will definetly be buying again and also a very good price served us perfectly thank you aldi”

Helpful Report

Posted 5 years ago

“Purchased beef joint today worst beef ever eaten chewing rubber cost £ 7. 83 worth jack s...”

Helpful Report

Posted 5 years ago

“Brilliant shopping today with friendly and helpful staff to help me as I'm in a wheelchair. All shelves fully stocked. Till stuff great as Sngela helped pack my bags then csne from her till to place on back of my chair. Thank you Sldi for super service on my Sunday shop.”

Helpful Report

Posted 5 years ago

“Good price but sometimes they take products off the shelf for no reason and mouths later it's back.”

Helpful Report

Posted 5 years ago

“Terrible customer services. Promised collection of faulty product (too big and heavy to take back to a store) ordered on line. Waited in two whole nominated days for collection. nothing. Numerous phone calls, promised calls back, nothing happened. Will someone tell the director responsible for customer services to wake up. No point in having online orders if they cannot do better than this.”

Helpful Report

Posted 5 years ago

“Truly awful experience - will never step foot in an Aldi store ever again and I am adfvising my family and friends to do the same. Foolishly I trusted Aldi and bought a gazebo in the summer. Got the gazebo out of the box and put it up and it bent immediately - totally unfit for purpose, thin metal poorly put together, screws loose and couldn't be tightened without them stripping out - rubbish, rubbish, rubbish - stitching came apart - total rubbish. I had the same response as some other reviewers and was told to speak to a 3rd party not Aldi- the 3rd party were based in Germany - the gazebo came from China. I refused to give the 3rd party my home address as I didn't want a replacement rubbish unit - the 3rd party promised in writing they would not send me anything but I had to give my home address - so - stupidly - I did trust them and did give my home address and sure enough a few days later another pile of Chinese junk rolled up - delivered direct from Germany ! The saga has continued - I still have a pile of junk in my hall - I won't bore you with the rest of the details - it's ongoing. Environemtally - Aldi are 100% killing the planet - containers of c**p gazebos shipped from China - distributed around the UK - sent back to Germany - sent back to England - sent back to Germany - sent back to England and finally end up in landfill. Aldi - please CHANGE and care for our planet. Your are rubbish - just like the products you sell.”

Helpful Report

Posted 5 years ago

“Amazing prices.”

Helpful Report

Posted 5 years ago

“I agree with that. Buy lots and lots of items there and save money. Thing is this.....is it value and good quality? Without writing an essay the short answer is no. If people are on fixed budgets, and many are, nothing wrong with that is there, then this company is for them. Nothing wrong with that either. It certainly does NOT make me a snob simply because I can afford to go elsewhere. Even I go there from time to time to look for their electrical things etc.”

Helpful Report

Posted 5 years ago

“Great shopping, easy to find items, love the specials, usually very different and interesting items to be found. Get 95% of my food shop here. And save money which is a bonus.”

Helpful Report

Posted 5 years ago

“In the evening they have a lot of empty space in a store.(out of stock maybe)”

Helpful Report

Posted 5 years ago

“Well done aldi for showing this country can survive on it's own? That remark could not be more wrong if some staff member really tried harder. Aldi is a GERMAN company for goodness sake!! Doesn't the following remark simply add fuel to the widely held view that this company are not at all friendly. I QUOTE...."For all the snobs who want to go in, but won't, carry on throwing your money away!!!!!!" Snobs? Because we like to shop elsewhere? I would like to see FAKE reviews removed from this site as they are not only wrong but they actually give Aldi an even worse name than they already have. There is much more I could say but but I do not like to be nasty.”

Helpful Report

Posted 5 years ago

“Fantastic store. Often go to the branch @ Newbridge Lane,Stockport. Great choice & prices, also some obscure items you'd never think of! Superb range of fresh BRITISH produce-WELL DONE ALDI for showing this country CAN survive on it's own!! We also visit the Urmston branch & can honestly say All staff in both stores have excellent customer service skills & they really look as though they enjoy their jobs. For all the snobs who want to go in, but won't, carry on throwing your money away!!!!!!”

Helpful Report

Posted 5 years ago

“Aldi work ethics? You surely are confusing this company with another. Aldi have no work ethics whatsoever. They treat their staff badly, are discriminating towards the elderly, stock their shelves during busy times.(if they have any) getting in everyones way. Their fresh produce is normally about to expire and some will have unreadable bb dates etc upon them unless you are smart enough to find them out online. The checkout staff get annoyed if you dare try to pack your trolley at the checkout. (more are doing so and good for them) Aldi sell cheap food because that is exactly what it is. You will not get quality for low prices. At times their non food items can be not too bad. Of course, it is entirely possible that their may be the odd store here and there which runs along non company policy lines, but do not hold your breath looking for one.”

Helpful Report

Posted 5 years ago

“Used aldi regular until they have started to change certain products cake mix the new mix is not the same as the old ones in paper bag the new ones in box I won't be buying again they have odd taste after cooking and definitely not worth the extra cost I used to buy the chocolate fudge and carrot and medeira mixes all the time now I shall be going to Sainsbury's to get Wright's cake mix from now as that's a close mix as new ones from Aldi shouldn't be sold they are disgusting so disappointed by aldi disappointed that they never restocked there hotdog sauce this summer I find it odd that they are taking there best selling items and replacing them also found there beans with sausage to be watery and tasteless Lidl are stocking better beans aldi sort your stock changes out before you lose customers and where has summer fruit studels gone seems things customers like are disappearing and seems like you don't care about disappointing customers relook at what sells well before trying to make changes and try changing stock that don't sell so well would make more sense”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,339 reviews