Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Toys for Christmas on 26th Nov. on line. Notified regarding they were on the way 4th Dec. Have Still NOT RECEIVED The Parcel !!!!!!!!!!!! 18th Dec. Hermes say CONTACT SELLER HAVE DONE SO 3 TIMES Still No PARCEL !!!!! PLEASE REFUND MY MONEY ASAP.”

Helpful Report

Posted 5 years ago

“That's odd. You do not say anything about items they sell or quality thereof. Such a sweeping statement that all their stores are good is highly questionable. Have you actually been in them all to say this? Staff knowledgeable? Coo. Do not think so. They for certain are not knowledgeable regarding how to treat people. Anyway, there we are. NEVER bother emailing Aldi with any sort of issue or complaint as it is extremely unlikely they will bother replying beyond the auto reply. Best supermarket for quality has to be Tesco, but not best for price. M&S has to be the worse for high prices and not better produce than anywhere else. A company which lives in the past.”

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Posted 5 years ago

“The stores are very good. Staff are very knowledgeable Unfortunately for me it's the pre ordering system that lets them down. It is normally dispatched 5 days after it's been in the store.”

Helpful Report

Posted 5 years ago

“Very strong alcohol in the deserts. Not clearly labelled. Reflecting products that are not child friendly/parent friendly/alcohol dependent friendly/medical issue friendly”

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Posted 5 years ago

“Poor Paul. This comes as no surprise at all and my heart goes put to you. It is an outrage, not just because of the reasons you state but because it is the same in all their stores, this dreadful discriminatory policy towards the elderly and less able. It borders on the illegal and really should be investigated. As for their utterly useless checkouts.....simply pack at the till. They cannot stop you. I say this for those of us who are able to do so. What a nasty company this is isn't it. Stay away is my advice. To be honest I would rather pay more going elsewhere for civility and kindness. Oh, and of course freshness. Tip...stand your bags up in your trolley if you can before they start trying to beat the world checkout speed record and DO NOT let them harass you. If they do go slower.”

Helpful Report

Posted 5 years ago

“Tried to use a blue basket to load my shopping to take it to the front table to put in my bag. Was stopped, the reason, the person serving me said 200 baskets had been stolen so you cannot do that. Was confronted by a member of staff as well who said "no exceptions" Even a staff member on the next till was shouting at me. I felt like a thief the way I was treated. Three staff members were around me saying things over my blue basket. I feel your packing area around the till is not large enough, thats why I use the basket so I do not hold up the que. I am a pensioner”

Helpful Report

Posted 5 years ago

“Let's try to clear something up. Reading these reviews seems to suggest that the vast majority of reviewers find aldi not satisfactory. If it is so good and full of quality why don't more people say so. Yes, you do get the odd staff review, but these must of course be discounted. This company is there for one purpose only, to sell to the British public cheap and mostly inferior goods of the food variety. They operate in their own home country and elsewhere in the same manner. I know because I have been to them. In my opinion you simply cannot buy quality food which is cheap. It does not happen. Not now and never has. If this company had good customer relations it might give them one redeeming factor, but it doesn't.”

Helpful Report

Posted 5 years ago

“I was at aldi in kilmarnock a couple of days ago and did some light shopping. One of the items i purchased was frazers steak bakes sold in packets of two and cosy£1 , 19 pence. I did read the contents of ingrediants and was impressed by meat content of 63%. Today the 6/12/19 i decided to have one . It was a sickening experience as i was eating fat only and on looking inside i could see meat content was spread like jam but thinner. Returned them today and had a full refund. Why doesnt trading standards not do checks on such items. They can print anything on packaging knowing that no checks are done. Wished i had taken photo.”

Helpful Report

Posted 5 years ago

“Daily Express carried an a advert for aldi today....I quote...."If consumers were to do a one-stop-shop aldi is the cheapest place to go to feed a family of eight". End of quote. This conclusion was come to by "Good Housekeeping". Please notice that they said nothing whatsoever about quality, only that it was likely cheapest. If quality was involved they would for sure have said so. Sorry aldi, seems it has backfired upon you. Cheapest could be, quality not.”

Helpful Report

Posted 5 years ago

“Daniel at Wolverhampton Aldi was very helpful in helping me locate a Christmas tree. He rang two other local stores, considering I had already driven to three different stores in Wolverhampton and had no luck. Very appreciative of his excellent customer service.”

Helpful Report

Posted 5 years ago

“I bought a pack of Tortelloni (65p) from a store I was passing. When I got home I noticed there was mould in the pack. I contacted customer "service" who told me to return it to a store for refund or replacement. My nearest store is 5 miles away (10 mile round trip). Made the journey at some inconvenience and expense. 65p Tortelloni no longer stocked....now £1.15. They refused to swap the pack for the dearer one , despite my long journey. No real apology. Contacted customer service again , and just got the same brush off. Customer"service" DISGUSTING!”

Helpful Report

Posted 5 years ago

“I went into aldi in Dover this morning at 0900 hrs just to see if I had been unfair in my previous review. Not to see if quality had improved because it never will, but to see if the store was still in a shocking mess. IT WAS!! I counted thirteen, yes that's right, thirteen loaded pallets in various walkways just sitting there waiting to be unloaded. Five of these were wire type containers. What it is with this store I do not know. The windows were filthy in parts pf the store too. At least try to keep the store neat and tidy. Very bad impression with Morrisons, Asda, and Farm Foods very close by. Iceland too with home delivery, which is reliable, unlike aldi's delivery system which has to be the worse in the trade.”

Helpful Report

Posted 5 years ago

“I brought a box of jacket potatoes today after time for microwaves they were like rock at least with McCain when cooked in a microwave they soft and not rock hard, what gets me no where on the box is, where its from, and the company who did not part cook them, and then have to take them back and stand in huge line to get a refund and should I take the part eaten ones back, as well the box, no one person seems to have cooked and tried it, I have learnt one thing don't buy any food from Aldi stores in Swindon only coop or Lidl they food seams fresher, its one only star, but if I could it be none.”

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Posted 5 years ago

“Like the veg, rotten and not fit for purpose. #whitleybay abusing the council car park as overflow,the manager was rude and aggressive . Shame on you”

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Posted 5 years ago

“Have been purchasing Aldi's 'Stackers' crisps for some time. A few weeks ago they disappeared from the shelves. Now they have returned in different packaging and larger crisps. I have always bought 'original flavour' but find the recipe has been changed considerably and for the worse. Although still palatable the new 'original' flavour is nothing like as good as the original 'original' flavour. Not only that but glucose has been added, which makes it a no-no for me, a diabetic. How can something be 'original' if it's just been changed? Perhaps a complaint to the Advertising Standards is in order. I won't recommend this product any longer.”

Helpful Report

Posted 5 years ago

“Purchased 4 195g sirloin steaks if I had been served these in a restaurant I would have sent them back. A lot of sinew and fatty tissue which resulted in approx. 25% waste. Not to be recommended.”

Helpful Report

Posted 5 years ago

“We live in Sidmouth but go to Aldi in Honiton. Went today to find most of our normal buys out of stock. No fresh orange juice, no bread etc. We did pick up some beetroot that was vac packed and dated April 20. However opened it this evening to find it was not really beetroot colour. I tasted it to find that it was soft and tasted off. I don't know what has changed at Honiton but unless it gets back to normal will be going elsewhere in future. Lidl or Tesco.”

Helpful Report

Posted 5 years ago

“Mouldy veg within days of purchase. St helens have beggars at the door so you feel intimidated.”

Helpful Report

Posted 5 years ago

“I assume you mean "oh my goodness". One item does not mean that all their products are of good quality. Far from it. Another fake one perhaps. Staff member no doubt. As for the beef Wellington it seems to have lived up to it's name very well. Tough as old boots. Makes one wonder how come it still got three stars. Christmas Fayre? Go to Asda.”

Helpful Report

Posted 5 years ago

“omg the chocolate with marshmellow is to die for please please keep making and the caramel bits please”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,339 reviews