“Ordered Click and collect groceries from Rugby Central Drive store. Husband collected today and half the shopping is missing - no meat/ veg or fruit. Had to drive 9 miles back to store to pick up missing items. Just what you need with sky high fuel prices. Phoned their head office who gave me a complaint ref number only to be told I am not the first it’s happening all over and they need to do an internal investigation. And I won’t hear back and need to sort with the store manager. Absolute joke. Don’t use Aldi click and collect. Back to Tesco!”
“Thought we would try aldi to save a few quid there is a reason why they are a cheaper supermarket had there ultimate burgers disgusting why would anyone think adding bone marrow to a burger is a good idea one mouthful in the bin just had there curry sauce with chicken and basmati rice what is up with there rice don't taste right also bought mince and meatballs and there sauce I think I know where they are going to end up would rather starve than ever buying anything from this so called supermarket as the saying goes you get what you pay for you definitely do”
“I am so in love with Aldi! I shop there every week in the service is excellent! I love fruits, vegetables and everything in the store. My favorite of all are my weekly finds for my garden and house. This week I bought a Belavi 3 tier Urn planter that I love. When I opened it was a little broken edge, but still love it. Also I bought 2 Belavi Kinetic Wind Spinner. They are so pretty and they can stand the time. Last year I got one. My Glass folding table is adorable and price was great.”
“Dont bother ordering online your item won't turn up and the customer service is terrible. They just fob you off saying wait. After 7 weeks the item still didn't arrive. After emails, fb messages and phoning they have just given me a refund. What a joke.”
“I ordered on line with Aldi garden furniture which was not in itself a problem. However the delivery company they use XDP is horrendous! They messaged me on the day at 9:30 am saying my delivery would be there between 9-11am (it wasn’t even expected on that day) then emailed saying they had tried to deliver and no one home. My son was home and he said no one came abs no card was left as evidence. They email says you can rearrange delivery on their app or website. You cannot rearrange there is no option. You cannot email as it bounces back, you can’t call as there is no phone number, the live chat doesn’t work as they have no one to reply. So you cannot physically Re arrange it. I contacted Aldi who just said wait until next week as that’s the official delivery date. Then today I get a text saying delivery between 1:16 - 3:16 I actually come home from work half an hour early. Whilst sitting in my house I receive an email saying I have missed my delivery. I can say I actually didn’t as no one came to my house. For a second time. I called Aldi customer services as the number for XDP I found on google doesn’t let you speak to anyone! Aldi customer service line appears to be a call centre not in the UK and the line is poor. I was told I could not cancel my order and gave a refund I had to wait until after 24th June. I asked to speak to a manager and have been told I will get a call back after 4 hours. I would not order on line again DXP are clearly a terrible company. There are poor reviews exactly same as mine yet Aldi continue to use them! Never again !”
“The mature 30 day Beef steaks are a let down recently something is not right now tastes like liver plus bought beef diced cubes to make a curry very tough won’t buy in future”
“Illegally sold out of date goods at Shirebrook store.
Purchased meat that was past its used by date. If I hadn't noticed, it could have caused sickness or worse. It is unlawful to sell out of date goods when the item is past its used by date. Would not recommend. I am not travelling 5 miles back for a refund. Would cost me more in fuel than the item. Poor customer service that send a generic response.
Poor. Would not recommend.”
“Aldi only seem to post good reviews. I have tried to post on two occasions with criticism and both times were moderated and not posted. A shame as my reviews were very balanced and polite. Items turning up with no instructions how to put together is a genuine matter ! Having to wait a week to get them emailed a disgrace in this day and age. The actual items were good value for money and are beautiful!”
“I have been shopping for years now at Aldi when they first opened they never had rotting food left on shelves but now they just don't care think its time for visit from Health Department”
“Love the layout of the store.Its always so neat and clean.nice and helpful employees.I have been shopimg there for over 20 years.Prices are awesome.Thanks 😊”
“Aldi deluxe steak pie with onion and smoked bacon(small size) £2.19. Sorry Aldi but this product is far off the mark infact I’d say one of the worse food products I’ve ever bought. Pastry rock hard and completely tasteless, the overwhelming flavour of smoked something which Was disgusting (additive I’d say because there was no evidence of pieces of bacon in the pie), that left an overwhelming bland and smoke filled product that was totally horrible. £2.19 in the bin!”
“I've just started using Aldi, and I was enjoying the large car park the healthy flowers, the bakery and the non food items it makes the visit a little different from the normal super shopping experience in the UK ! .....until I met Gilda that is on the checkout, she was plastered, or perhaps something else maybe but she just went off on me for assuming quite reasonably that I could keep the fertiliser in the wheel basket until I got to the front door and stack it there and then carry the load from there on, she went berserk ' what did your last slave die of' was one of the retorts 'is my back stronger than yours', 'cant you find another shop who will carry your goods for you', I never asked for someone to help with my shopping.
Clearly this is the norm in there as someone in the queue leant over and said pensively he could put my basket back in the right place to satisfy her, and then said it's like that all the time in here.
It was clear to me she had had a notification from some customer security platform where my image had been placed for giving another bad review by the Raqqa Security company currently being imposed on us by Greater London Tesco's.
So get your facts right before you go bullying and insulting the innocent.
I will go back to see if it's just Gilda or not.”
“I had a horrible experience with a cashier named Ieisha R. who was ridiculously rude to me, very pushy, and even swore under her breath as I walked away from the incident. The worst part is I had my four year and eight year old daughters with me, whom both heard her. I reported this to the Assistant Manager on duty and the Store Manager, then contacted corporate. I was offered a small gift card(which I did not request nor was it warranted)and then I was treated as though I was the issue not the employee's behavior. I was basically accused of creating the situation(s) that was pushed upon me by the employee.
Considering I was given a gift card I went back to the store used the card a manager took care of me and things were allegedly fine. I went back a week or so later to pick up a few things and Ieisha was there again. I was yet again treated with disdain by her and humiliated publicly in front of other shoppers. I reported this to the DM she referred me to her superior and neither one of them did anything for me. Both of them took the stance that despite their employee's behavior I was at fault. I do not remember their names, but the DM's contact is 980-305-2534 and her superior's contact is 980-305-5237. The DM's boss was supposed to contact me back, and has yet to do so.
I sent a detailed business email in regards to these incidents, requested a contact back, and no one has done so. I have waited almost a week and finally gave up and decided I would never shop at another Aldi even though I have been shopping there almost exclusively for 5+ years.
Worst customer service experience of my life at any grocery chain including correspondence with District and Regional Management.”
“Imagine ..today I went to Aldi and bought a pack of chicken wings and a pack of thighs
I had my 8 year old daughter stopping over
It came to the time to eat
We decided to have wings n thighs with rice n veg
I went to open the wings ...and the stench as I opened 🤮🤮🤮🤢... I went to the toilet and was physically sick
I put all the chicken back in the same Aldi bag and took it to the store ..whereupon I stated my complaint
As I stood there ppl could even smell the rancidness of the chicken ... they were turning away
... I was returned the cost of pack price
I dread to think of the consequences if I had served such gross to my daughter without realising
Cheap is not always cheerful”
“I ordered some nursery furniture from the Aldi website. Was shipped as three parts. The boxes were heavy "2 man" parcels. One item was left early and dumped outside. Other two parts were delivered on the correct day, but was a single person who dumped the items in front of my house. My pregnant girlfriend was home alone so she couldn't move the parcels.
Contacted Aldi and took them over 90 hours to respond. They sent multiple messages publicly on Twitter saying they would respond soon, and even lied in one to say I hadn't sent any messages. They had time to do this, but no time to actually respond to the message.
During this time, I discovered that there was an incorrect part. I contacted Aldi again. When I finally got a response, they said all they could do is return it, which would require disassembling it, repackaging it and taking a day off work to wait for the 7AM-7PM time slot.
I managed to figure out who made the item and, though them, was sent to the company that deals with the spares. After a very quick phone call, that company is now sending me the missing part.
Not sure why Aldi couldn't have made that phone call to sort it out for me.”
“Don’t but fruits and vegetables at Aldi. 5-6 times I bought Avacados at Aldi and all the times avacados were bad and not able to use. I always buy avacados for Shoprite and they always good. But only few times I bought in Aldi and they are bad and we were not able to use them.”
“I ordered a table for my sister, it was damaged. Eventually they picked it up I asked for a replacement, eventually it was delivered to me I live in South Wales she lives in north wales the delivery address was clear enough on the invoice. I was then told it could not be delivered to her. They came to collect the table now I am having to chase my refund. I will never ever buy from this company again. All I get from them is sorry. It’s ridiculous. I have emailed and asked for a member of management to call me and nobody does. A rubbish company”
