“Ordered a chair from Aldi online and would be delivered today (15 August 2022)
This hasn’t arrived and no contact.
Tried to track and no information
Looked on Google and no help
Customer Service should be renamed to Customer no service.
Fuming.”
“Went to aldi in shettleston with two £5 vouchers. I found the prices extremely expensive. For £9.82 I got a pizza, a ready meal (macaroni and cheese), a carton of apple juice, two yoghurts, tub of butter, tub of cream cheese, a pkt of sanitary towels, two macaroni pies and a pkt of bagels. I was 2p short for a carrier bag and instead of just letting me have one, I had to run round the shop asking people for two pence or the woman behind the till was going to make me walk home struggling to carry all my shopping in my arms. Terrible customer service, will not be shopping here again”
“Clean modern supermarkets, very well laid out design and good value. Have visited several different stores and they all offer the same great experience.”
“Absolute farce, home delivery items just don’t arrive!, go missing never to be seen!, other customers order received instead, everything, everything is late if it not missing, and worse the recent large item took nearly a month to arrive dspite it sitting at an XDP depot for 3 weeks, aldi did NOTHING to find out why it wasn’t on its way and I called every day for 3 weeks, got cut off, lied to, promised 8 times it was on a van, never got here. The item, a gazebo, arrived nearly a month late, dumped on my doorstep, box burst, canvas filthy and stained and ripped, and a broken leg! I didn’t even get to see it up, went straight back in burst box and am now waiting on a replacement which will no doubt either never arrive, will go ‘missing’ or will arrive broken. The customer service at Aldi is a disgrace, they have obviously outsourced to India as all calls now go through to people with terrible attitudes, cut you off and who have appalling English. Couriers are a joke,aldi are using substandard 3rd parties but do nothing about bad service. Very let down.”
“Don't get produce as whoever shops for you doesn't know how to pick it out I got strawberries and have of them were moldy and she packed a melon on top of a plastic container of blueberries so they were smashed and all over the bottom of the bag I can understand the melon being hard I left it out to ripen and it never did This was my second experience had no problem with the first order I had delivered”
“Fantastic shop. Dump the M&S brands which cost an arm & a leg and shop at Aldi as the quality of food and all the random stuff it sells is excellent. I’ve had tools, cycling equipment, toys for my son- brilliant!”
“Let's face it . Also have had their day. They are history. Nothing more than a toyshop and baby clothing shop. They LIE CONSTANTLY about stuff coming to store. Their brochurea are only fit for riloilet paper these days. GIVE IT UP ALDI. LEAVE IT TO PROFESSIONALS LIKE LIDL.”
“While shopping at Aldi’s I had two carts full of groceries I could barely push them and nobody would help me out not happy about it all the other stores will help you out with your groceries”
“Blackpool Aldi Marton.
It has been noted over the last few weeks that count as one and two do not offer you a bag to purchase no matter how much shopping you've got they keep on behind the Checkout and only offer you a 25p bag instead of a green bag that cost 5 p beware of this it is a tactical ploy to get more money out of you the Robing lot”
“Never, never order goods online as you never get what you've ordered. Scam!
How on earth Aldi are getting away with so many unhappy, out of pocket customers I don't know but Trading Standards in this country need to be notified!”
“Didn’t deliver after 10 days so cancelled order and got one from Homebase
Numerous messages from courier company saying it will be delivered but false promises”
“Bought a cordless nail gun that has a 3 year warranty, it broke within the 3 years so when I phoned aldi I was told it had to be sent back to be fixed or replaced.
On 14th June it was collected by dpd and returned.
On 22nd June I was told it can't be fixed and can't be replaced as aldi can't get 1 so I have to have a refund.
Two weeks later still no refund so phoned again to be told it can take upto 30 days and what a surprise 30 days later and still no refund just an email to say they need more proof of price.
This is just absolutely disgusting to think it takes so long to get money back that they owe you but it didn't take them 30 days to take the money from my bank when I was buying from them.”
