Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Aldi today and picked up a handful of items. The check out person first dropped one of the items on the floor and said ooops the total was Apx $18 and I gave her a $50 and she gave me change for a 20. Then she said oh yea you gave me a 50. Then she said I have to have a manager come over . Then I had to wait while they took the drawer back to the office and counted it. They did determine I did indeed give her a $50 and they did apologize but I had to wait around Apx 20 minutes while this was happening making me late for other things. It was also at end of shift and the check out person was going home. They said that they have been scammed in the past so they have to verify which I understand but she acknowledged I gave her a 50 and it seems a little bit fishy that it happened at the end of her shift. Mistakes happen but this was very annoying as it waisted my time for nothing. I asked how are they going to make this right other then an aPology and crickets. Also on the way out when I was talking to a supervisor the check out person made a inappropriate comment which the supervisor said she will deal with her inappropriatenesses. My first thought was perhaps this was a scam who knows but it sure felt that way.”

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Posted 3 years ago

“Still waiting for £40 parking fine refund. Its a joke don’t park in Aldi car parks they fine you, cancel your fine then don’t give your money back. Boycott Aldi, park on the street not in there auto fine car parks. Unscrupulous. I’m seething.”

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Posted 3 years ago

“Go there once every few months to see if it has anything worth buying. Usually leave empty handed”

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Posted 3 years ago

“Excellent service. Produce good. Can’t fault it. Bests Morrisons”

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Posted 3 years ago

“Very bad customer service, I have been in more than one Aldi stores and its the same thing, rude assistance. Never going to buy at this store. Aweful experience...”

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Posted 3 years ago

“Very economical and local”

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Posted 3 years ago

“I had a full trolley of shopping today at aldi in Biggleswade. I packed everything into trolley and paid in cash 2×£50 notes only to br told you do not accept legal tender in these notes. Was then assaulted by staff trying to prise the trolley from me. Absolutely disgusted by the actions of staff which could have resulted in a much worse situation had I not been a calm person. I left the trolley and will certainly never ship there again. I have never in 58 years had a shop refuse legal tender, I am not even sure it is legal to refuse legal tender”

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Posted 3 years ago

“Bought a pair of curtains online which was very easy to do. The website is easy to navigate and use. The curtains arrived promptly which was impressive. When the parcel was opened only one curtain. Contacted customer service who advised sending them back, but I just want the curtain I payed for”

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Posted 3 years ago

“Mold on Mozzarella cheese block. I purchased cheese 3 days ago. Wife was making pizza and noticed mold on one side of cheese block. No forsale date on it. Won't trust their products again. I will make a formal complaint with the local health department if they even care. Minis one star.”

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Posted 3 years ago

“I know 3 people who had severe reactions to the vaccine and two of them died!! I stopped shopping at your stores when I heard of your unconstitutional mandates. Crimes against humanity and genocide is what I think of when I think about Aldi's now. I'll never shop there again while you strip your employees if their sovereign rights.”

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Posted 3 years ago

“I love Aldi,going ones a week spending 120$-150$, buying organic milk for my kids and many other things we like, but cashiers are not friendly and yesterday she did not say bye hi or thank you and charged me double for one item. She looked at me like I am a monster. I am always friendly with all cashiers. That’s one thing I don’t like at ALDIs . But prices and quality are good.”

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Posted 3 years ago

“Quality products at good value prizes”

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Posted 3 years ago

“First the staff at our store in HANDSWORTH ROAD, SHEFFIELD, are very nice. Second the shelves always stacked (only the odd times not full) the choices are great. And the freezer stuff is always great compared to Icland (should be called defrostland).”

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Posted 3 years ago

“Was glad to see aldis opening up in rehoboth,but disappointed that prices are higher for a lot of items in rehoboth than in Dover. I will be going to Dover to shop. Some items are only pennies less than giant just up the road.”

Helpful Report

Posted 3 years ago

“I can shop/pay and drive away with every thing I came for in 30 .inutes or less.. Absolutely love LE apple strudel bread with raisins, all their produce is freshest and best display ever. I used to shop once a month, now every week. Check out Specially selected Continental cookies two trays of @ 55 cookies each for $4 most are glazed with icing. The same price as Lorna Doone shortbread, (not sold) but twice the cookies and 24 varieties. I love vitality cereal. Better than Kellogg's special K. I love Aldi. People are all very proficient and polite”

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Posted 3 years ago

“My local aldis has nice people working there but they have been out of stock on a lot of there products lately. They have been out of apple juice , 2 lb packages of cod , and french frys .”

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Posted 3 years ago

“Great value good quality”

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Posted 3 years ago

“i went shopping at aldi today dereham road norwich.the shelfs were half empty at least six items i wanted not available. but the worst thing was still to come at the checkout came across MEL the customer service assistant no hello looked miserable as sin and piled my goods on top of each other on very small counter did not stop so i could pack. my son who was behind me unloading his shopping was told to hurry up. i know you are cheap but i would rather go else where and have some customer service. perhaps MEL NEEDS SOME TRAINING ON HOW TO BE POLITE. no goodbye. will not be using this store again”

Helpful Report

Posted 3 years ago

“Dreadful customer service after delayed online order arrived badly damaged with items missing. Still waiting for a refund. Aldi invited me to post a review but when I left honest feedback they refused to publish it! Will never show with them again. They do not care about their customers and their customer service is a disgrace.”

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Posted 3 years ago

“I’ve been shopping with you guys since the first day you opened, but today I was treated so rudely I was shocked. They told me that they were going to call the police on me if I didn’t have my mask on next time I come in. Well I forgot it at home and you guys don’t give your customers mask. All I said was I will when it’s a law that we have to wear it. The one cashier, it the whole store, said we will call the police, I said, no you won’t will not shop here. He said, that’s OK we have plenty of customers. Really ALDIs you don’t care about your customers now? You don’t give out masks then you shouldn’t make a customer leave if they do but have one how sad. It is now the Nazis Mask Gestapo store!”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,338 reviews