Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I happen to love shopping at ALDIs. However I encountered a very surly employee today. I asked her if she could move a box of drinks that were on a top shelf and she grabbed them and threw them down to a lower shelf. It was so forceful that it scared me as I thought they were going to fall on me. I’ve never encountered someone in ALDIs with such a negative attitude. I’ve always had people go out of their way to be pleasant. This was at the ALDIs on Shore dr. Hope I don’t have to see her again.”

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Posted 3 years ago

“Ordered garden furniture 1st march still not received called customer service who said they would look into this still heard nothing it's ridiculous they have my money still no goods furious”

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Posted 3 years ago

“Average but need to stock doggy bags. When a supermarket is based in an area with a high percentage of dog owners and they stick the dog food, they need to acknowledge that just as a parent disposed of a nappies, a responsible dog owner also picks up and bins its mess.”

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Posted 3 years ago

“I bought a mini greenhouse online. It was delivered within 5 days but had no fitments included ( as listed on the instructions leaflet) I phoned straight away but the customer service lady was very curt and unhelpful and she said " well we've got no spares so send it back" I eventually had to email head office who said we will refund you into a PayPal account. I explained that I hadn't got one and said I had paid online with a credit card but she insisted it had to be a PayPal. I then had to reactivate an old PayPal account. I finally got a refund and was told to dispose of the incomplete product. I did eventually get the refund and also a request for a feedback review. However because I was honest in my review, Aldi emailed me to say they would not be publishing it! I only gave the stars because the part of the order I received was ok and I did receive a refund. It was a stressful and time consuming process.”

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Posted 3 years ago

“Ordered 6x6 keter shed on 2 march 2022 paid £470 supposingly 2 to 7 days delivery, 9th of march informed that courier had received shed from aldi it was now at their depot ready for delivery, since then nothing we have phoned aldi and emailed on several occasions, only to be told that the courier had not been in touch with them also they couldn't give us anymore information till the courier had emailed them as to were the shed was.it was obvious by the 21st there wasn't going to be any delivery,of a shed I told aldi I needed a refund as I needed MY money to purchase another shed we had seen they refused saying they were entitled to hang on to my money for 30 day eventually they admitted wrong and I received a refund on the 23 March 2022 ,but by then the other shed I was intending to purchase had sold, shame on you Aldi ,your a large company and should have done better we are pensioners with not enough money for it to be in your hands ,when we needed it to purchase another shed.”

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Posted 3 years ago

“Missing parts from online purchase, customer services only lie and send you on wild goose chases. I now want return the generator since it is too much of a hassle even that is a nightmare. Will I ever get my money back!”

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Posted 3 years ago

“Nearly a month still no product they don't keep you updated very poor service now been told have to wait 10 to 14 days for refund when I was emailed saying 3 to 5 avoid aldi at all cost like to take money but don't like paying it back”

Helpful Report

Posted 3 years ago

“A CLEAN AND WELL LAID OUT STORE WITH EXTREMELY COMPETIVE PRICES AND FIENDLY HELPFUL STAFF”

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Posted 3 years ago

“One spot shot great choice”

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Posted 3 years ago

“My order was placed on 27th February, and the item was advertised as having a 2-7day delivery window. It was dispatched on 28th February. By 8th March, it hadn’t arrived - 7 working days had now passed. I called the customer service number for advice, and as a result, the tracking details were updated by XDP. The item was dispatched on 28th Feb but as of 9th Feb (when XDP then updated their tracking details), there was no delivery date indicated. The £9.95 delivery charge was refunded at this point, but Aldi still have £460 of my money and I have no item. I’ve communicated with Aldi throughout this period via email, on Messenger and on the Facebook page. Nobody has found a resolution, and nobody has been able to contact XDP and locate the item, or advise on a delivery date. Tonight, I have called the customer service line again. It is now 13 working days since dispatch. The lady who answered agreed that this was no beyond the point of waiting for delivery, and called her manager to authorise a refund. He refused. He said I had to wait ten working days as items are usually delivered in this window (which I was also told when I called last week). I explained that I had waited 13 days already, and that she needed to go back to the manager and ensure that he understood that it has been 13 days already. She suggested I had called her a liar (I never mentioned that word or even hinted at it - I had suggested that the manager didn’t understand how long I’d waited). She tried again, but the manager refused. He said I need to wait ten working days from when XDP last updated their system, which is an entirely different expectation to the one outlined last week, which was to wait ten days from dispatch. She refused to let me speak to that manager - it is not Aldi policy to do so. How can this be the case? How can customers have no way of escalating a complaint?”

Helpful Report

Posted 3 years ago

“If you start with 10 items in a grocery card today, in a few months 30% of those items will become discontinued by Aldi. Aldi plays as if it is buying surplus and or discounted items or high yield low quality items such as fruits from manufacturers and places them on its shelves as long as it lasts, then it becomes discontinued items no matter how the customer has become dependent on that item. The item could be a medical need but it will be discontinued. The Albert Discount is no longer at a lower price as I found some items are more expensive than they are in Kroger or other stores. This matter has been discussed with the customer feedback, but never have seen any actual result. 1628 Precinct Line Rd, Hurst, TX‎”

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Posted 3 years ago

“Recently Aldi sold their car park to a private parking company. Today i received a penalty change notification for £100 because my blue badge had slid off the dashboard. I parked in a disabled bay because i have a badge. It was 8pm on a Saturday night and the store was not busy. Because of my anxiety i like to use the store when it's quieter. I only called for a few essential items like bread and milk and was in the store for around 10 minutes. I am unable to work and receive benefits. I really cannot afford this fine. I will no longer be a loyal customer of this store. 🤬 You!”

Helpful Report

Posted 3 years ago

“Ordered a Jackhammer (online only). Couriers tracking recorded collection a month ago and subsequently five failed attempts to deliver it (not on which was our fault). Unable to connect with the the courier's so-called customer service team due to them being inundated (I wonder why?), I resorted to phoning Aldi's. Give us 48hrs to look into it they said. A week later with no news, the same promise and failure a second time. The product is no longer available so the can't replace it, and I'm still awaiting a refund in order to buy one elsewhere. Total shambles! I can't complete most of the review because it doesn't allow for non-delivery and non-refund.”

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Posted 3 years ago

“Their fruits are much better than many other stores, they don't sprinkle water on it...it last longer”

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Posted 3 years ago

“Best prices and great quality foods”

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Posted 3 years ago

“Not had a bad experience, but very disappointed unable to purchase batteries for my Ferrex products. I’ve been trying for over six months in store and on line, none available. My concern is that I’ve purchased lots of these products, no batteries with any of them. I currently have six products I can’t use because no batteries. Can you advise where, when I can get them.”

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Posted 3 years ago

“So I love shopping at aldi at the Ramona location. I save a lot compared to stat bros. But I have to be honest o put one thing, I question how well the tray employees. I not they throw things in the cart when checking out like fast and furious. The cashier are time by speed and they end up damaging the food. Hope this company is not another slave driving company. You know to many chefs and not enough little Indian. Retail is hard but they push really hard. That’s to bad.”

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Posted 3 years ago

“Folks at Chanhassen MN Aldi's are the BEST ,thanks Doug Minnetonka MN”

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Posted 3 years ago

“Fast efficient service but most of the staff are miserable buggers at our local Aldi”

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Posted 3 years ago

“I'd give Aldi 5 stars if they gave you a second to look at your receipt. More than 1/2 the time they charge double for items or the listed sale price does not reflect because they have to work too fast. Therefore, it has become a job to get refunded. It causes anxiety which is why many skip the store.”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,338 reviews