“Imagine ..today I went to Aldi and bought a pack of chicken wings and a pack of thighs
I had my 8 year old daughter stopping over
It came to the time to eat
We decided to have wings n thighs with rice n veg
I went to open the wings ...and the stench as I opened š¤®š¤®š¤®š¤¢... I went to the toilet and was physically sick
I put all the chicken back in the same Aldi bag and took it to the store ..whereupon I stated my complaint
As I stood there ppl could even smell the rancidness of the chicken ... they were turning away
... I was returned the cost of pack price
I dread to think of the consequences if I had served such gross to my daughter without realising
Cheap is not always cheerful”
“I ordered some nursery furniture from the Aldi website. Was shipped as three parts. The boxes were heavy "2 man" parcels. One item was left early and dumped outside. Other two parts were delivered on the correct day, but was a single person who dumped the items in front of my house. My pregnant girlfriend was home alone so she couldn't move the parcels.
Contacted Aldi and took them over 90 hours to respond. They sent multiple messages publicly on Twitter saying they would respond soon, and even lied in one to say I hadn't sent any messages. They had time to do this, but no time to actually respond to the message.
During this time, I discovered that there was an incorrect part. I contacted Aldi again. When I finally got a response, they said all they could do is return it, which would require disassembling it, repackaging it and taking a day off work to wait for the 7AM-7PM time slot.
I managed to figure out who made the item and, though them, was sent to the company that deals with the spares. After a very quick phone call, that company is now sending me the missing part.
Not sure why Aldi couldn't have made that phone call to sort it out for me.”
“Donāt but fruits and vegetables at Aldi. 5-6 times I bought Avacados at Aldi and all the times avacados were bad and not able to use. I always buy avacados for Shoprite and they always good. But only few times I bought in Aldi and they are bad and we were not able to use them.”
“I ordered a table for my sister, it was damaged. Eventually they picked it up I asked for a replacement, eventually it was delivered to me I live in South Wales she lives in north wales the delivery address was clear enough on the invoice. I was then told it could not be delivered to her. They came to collect the table now I am having to chase my refund. I will never ever buy from this company again. All I get from them is sorry. Itās ridiculous. I have emailed and asked for a member of management to call me and nobody does. A rubbish company”
“Ordered an item from Aldi online on 23rd May - stated delivery time was 3-5 working days so this was expected on Friday 26th May at the latest- so far (26th May) it has not even been collected by the courier - whose website shows a 404 error and cannot give more info - and the only tracking information supplied was to tell me estimated delivery 31st May - rang customer services as the item ordered is a birthday gift which I am delivering this weekend. This consisted of a woman telling me what she couldn't do and randomly asking what else she could "assist" me with. Cannot contact the courier firm, cannot contact a manager, cannot get a manager to call me back (all in an all day meeting apparently...) cannot give any further help!!! (FURTHER???) or provide any telephone numbers or cancel my order and refund me - and when I asked re a manager to call me back she stated "If they think your issue is something they WANT to deal with, they may call you back but she refused to escalate my call which had now turned into a complaint. You really could not get worse customer service than this experience. I will never shop at Aldi again either online or in store - you treat customers with contempt. I will however be contacting Trading Standards, the FCA - Refusal to refund, really??? and our local paper - to begin with. If you state 3-5 days you need to stick to 3-5 days - have you heard of distance selling regulations? It would appear not. Absolutely disgusted by both your failures on delivery and your non existent customer service which really does show just how little you value customers.”
“This is the second time I've had to pull the Cannock store about the quality of their fresh veg. Yesterday the brocolli was disgusting - brown & mouldy. I pointed it out to a store girl who said, quote, "it's going off really quickly & it wasn't like that this morning (it was midday). And I only do labels but I'll get it removed now". 20 minutes later it was still there waiting for someone with poor eyesight to buy. This store clearly has no pride or care about the produce & I've said it before - the manager needs a good shake up if this is what he allows.”
“Problem is you pop in for a bottle of wine or a sandwich and no self check outs. Queues of people with trolleys upon trolleys and not waiting 30/40 min. Complete Joke and total lack of customer awareness”
“Sells faulty goods and complaints department just ignore complaints and will not respond to them, I used to be a loyal customer but wouldn't shop with them again after my recent experience”
“I bought these on an off chance to try, as can be quite fussy about yogurt, loved the look of the little pots, after trying to twist of the lid like a jar, realising the lid is plastic and just pops off š, the yogurt is lovely thick and smooth and creamy, at the bottom there is either lemon curd, or strawberry sauce, these are both amazing, but have to admit, lemon curd is my favourite š, the jars you can reuse for other things once cleaned, I have found my one and only go to yogurt, ideal for me to pop into my bag for my night shift, there is just enough in the jar to satisfy my appetite, thank you, Iām one happy customer with my find”
“Worst customer service ever!
I placed and online order for a garden furniture set to be delivered. I waited for two weeks but never received the product. There was no information on Aldiās tracking system as well. I requested for a refund. They are asking me to wait till the delivery company returns the product in their warehouse. How is this fair on me? The delivery company has lost the package and Aldi is making me wait till they get it back from the delivery company. This is my Worst ever experience on a online purchase. Aldi is making the customer pay for their internal faults. I still havenāt got my money and no information has received. I requested for a manager to talk with me. They said they all are busy and canāt come to the phone and lady who spoke just hung up the phone. Worst experience ever!!!!!”
“I ordered a multi-purpose ladder to be delivered within 5-7 days... two weeks later a lawn-mower turned up! I refused delivery (because that's not what I ordered) and contacted customer services. I was eventually told that they didn't have the ladder I ordered in stock any more and so when the lawn-mower was returned to them they would start a refunds process... within 14 days!
So Aldi have had my money for 2 weeks already, didn't deliver what I ordered and expect me to wait for an item to be returned to them that has nothing to do with me and was never in my possession then I have to trust that their warehouse staff who don't know the difference between a ladder and a lawn-mower will trigger a refund process that might take about 14 days or might never happen at all! I don't think so - I'm in the process of triggering a fraudulent transaction process with my bank as they clearly had no intention of honouring my order in the first place! I only hope that a marker is put against Aldi's bank account to freeze any further transactions so that no-one else can be conned by these fraudsters!”
“Wonky easy peelers. They are not. They drive me mad. The skins are as thick as ordinary oranges. You need lots of time and patience to peel these. Don't bother.”
“Inspired Cuisine Liver and Bacon. As you can see from the picture, the liver is at least 2 different types. (Light and dark?)
There was plenty of it, but my Cat's would not eat it, even after dicing it.
The amount of bacon is very sparse. I would not buy it again.”
“Went to the Aldi in Buckeye Az on Watson Road. Went to get some things that were on sale for only 2 days. Went the second day. They told me they didnāt have it. FALSE ADVERTISING. This was the second time this happen to me. They want you to come in to buy other things. I ask to talk to the manager. She would not talk to me. poor customer service. Donāt waste your time if you are looking to get sale items.”
“First of all, I don't speak Spanish, don't want to and I live in the U.S.A. Some of the Aldi in Miami have Spanish speaking only people and their service is lousy. Long lines and only one cashier open, poor selection.”
“seriously what went wrong? The cart locked after leaving the store? who's idiot idea was that? I'm 71 ,I have 6 compression fracture vertebra in my back, how am I supposed to get my items from the front door to my car 300 ft away where my car is parked? Change the policy to the cart being locked leaving the Aldi parking lot or I wont be the only shopper never shopping at the store again!!!!!”
“Nearly got killed by an Aldi van whilst out cycling on the weekend . Put in a complaint to Aldi to get them to look into the incident as thought they should know about it and check the drivers cctv footage etc to see what a bad driver he is. They have not had the decency to even contact me about the incident and I submitted the complaint online to them 5 days ago.
Disgusting that they (a) have such bad drivers and (b) can't even be bothered to look into the incident.
A very disappointing company”
