Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aldi thought you might like to see one of your hooded fleeces I bought 3 on home delivery one for a gift had both colours grey one as well Even though it's a pjamma top you could wear with jeans for day wear lovely & warm for this weather 😊”

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Posted 3 years ago

“Awful place, rotting meat and vegetables and incredibly rude staff. Never again.”

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Posted 3 years ago

“Fresh fruits always contain around 35% of poor quality fruit I have to discard a large amount weekly.”

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Posted 3 years ago

“This store was one of my favorites But after I bought a gift car And they wanted to be responsible of their workers mistakes This store is the worst incompetent store to resolved their on mistakes. So be careful when you by a gift card because they just charged you but no activate it. So they stole the costumers money so easy”

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Posted 3 years ago

“Omg your sirloin steak is out of this world better than any restaurant My husband is a bit of a snob when it comes to steak Aldi is the best he’s ever had and he’s been to some fine steak houses/restaurants”

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Posted 3 years ago

“Aldi is the best superstore in England because of the quolity is excellent food , brilliant superstore great prices ,, I love Aldi ,,”

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Posted 3 years ago

“My original cost for my 12 items was $52.70. I was shorted the 4 lbs frozen chicken breast and My supposedly free delivery final price was $67.49. And you can't call anyone AT ALL to discuss the issues. I not only won't order groceries to be delivered I won't shop with Aldi's ANYMORE. The whole thing about my experience with them was an education in the Pea under the shell game.”

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Posted 3 years ago

“Got the 4 turkey breasts ,gravey and bread sauce for our Xmas dinner, they were not nice at all ,it's the worse meal I have cooked in my life ,I was very disappointed as I alway shop in aldi it has actually putting me of xxxx”

Helpful Report

Posted 3 years ago

“We purchased Aldi's crumpets. When we opened the packet on the same day, we found each of the 6 pieces mouldy. We tried to contact them, but with no avail. For a big company like this, there is no phone number for you to speak to someone. Through their website, we were asked to email them with a photo download of the product, the batch code, the bar code and receipt, which was a waste of time. Their Policy is to take the goods back and get a refund at our expense. All they do is dictate to you. I wonder just how many people do what they tell you. This is supposed to be a billion dollar company, with no one to speak to. When anybody has any problems with any other big business, including the Government, you can always talk to someone, even the little businesses. It leaves a lot to be desired with no business ethics from Aldi.”

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Posted 3 years ago

“I placed an order with next day delivery on 27th December. It's now 28th December and no order has arrived. The most annoying thing is Aldi don't care, They say it's Yodals fault. Two days before Xmas Aldi where sending emails promising deliveries before Xmas. I'd been waiting over 10 days by then. Not acceptable Aldi Like you care!!!!”

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Posted 3 years ago

“Recently I bought chopped walnuts .The packet had no expiry date .Once opened, the nuts were stale and smelled foul.I have often noticed and felt that many items which Aldi sells are on the borderline of becoming stale..Similarly, I found that the oranges decomposed the following day after purchase.”

Aldi 2 star review on 27th December 2021

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Posted 3 years ago

“This evening at the McKinley Park Blasdell store a stock girl with a dark-haired ponytail was rude and non-helpful when I was forced to go in the back to get help in the dairy section, I couldn't reach down to retrieve the product I was looking for due to physical limitations. I did at first call out for someone but they didn't answer. She said "you can't come back here" without even asking what I needed. As an advanced age working-class woman with a positive IQ I knew that already and said that I called for assistance but no one helped me and then she had the audacity to walk away!!! This is not good customer service!!!”

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Posted 3 years ago

“I have shopped Aldi's for 3 years in Pa and have had an exceptional experience . After moving to Cookeville Tn, i have had moldy food on 2 occasions and sour tasting salmon. Called customer service...what a joke! They have lost a longtime customer.”

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Posted 3 years ago

“Bought a Free-range bronze rolypoly turkey to feed 11. We coked it in a sainsbury taste the difference turkey roasting in the bag kit. It was delicious, fed 9 with a whole breast left over. Bought all the vegetables from Aldi, sprouts, parsnips, carrots and two kinds of stuffing. A really successful Christmas lunch for the extended family. Thanks Aldi Hoddesdon.”

Helpful Report

Posted 3 years ago

“I placed an order on the 17th Dec paid for next day delivery Sat 18th Dec the order never arrived. The most annoying thing is Aldi we're sending me emails on Wed 22nd and Thur 23rd December saying Get your orders in today for delivery before Xmas. When they know they can't deliver an order that was placed 10 days before Xmas. I called the customer service and they said it was Yodal. So why are they sending emails a few days before Xmas promising delivery. Totally wrong and not at all fair to there customers.”

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Posted 3 years ago

“Thanks Aldi for wasting my money on a Xmas hamper that has not been delivered . Customer service need to answer phone calls and Aldi Should invest in using a better delivery company than Hermes. Never again . .”

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Posted 3 years ago

“Best shopping experience.. Every time.”

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Posted 3 years ago

“Would give no stars if I could - ordered Christmas hamper in October. I was notified at end of November it was with the local delivery depot- nothing arrived. Many many phone calls to Aldi later who also gave conflicting information to resolve issue. They eventually said they would send another hamper - I received confirmation last Sunday it would be delivered that Sunday. It didn’t arrive - cue yet more phone calls to Aldi, who quoted conflicting information from delivery company. One person in Customer services, after continually interrupting me then put the phone down on me. They seem incapable as a company of sending a parcel to a customer - why is this so difficult. Won’t be using them again. Offered a carrot but beaten with a stick and poorer financially for the hellish experience that is Aldi online…”

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Posted 3 years ago

“AVOID Aldi Ambiano electrical products - I purchased 2, both faulty, impossible to get repair, replace or refund out of Aldi, awful customer service, even with arbitration service involved.”

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Posted 3 years ago

“All ways my go to for the weekly shop with there unbeatable prices, leaving more money left over for there seasonal buys, whether it's all the foods and Confetti's for Christmas to BBQS and outdoor activities for the summer holidays.......#aldisgotitallsownup”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,338 reviews