ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,324 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,324 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 8th December 2025

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a $450 gate. Installed per specifications. Bought associated gate latch. It doesn't fit. No resolution from ALEKO. CS Supervisor was supposed to follow-up after speaking with executive team. Didn't happen.”

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“Outstanding service and least time for delivery. Good product.”

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“Opener would not work after replacing controller twice. Took 30 days to get second controller which did not work. Returned opener for full refund which cost me $65 for shipping. This opener total waste of my money. Purchased Ghost Control gate opener which was easy to install and has functioned without any problems.”

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“Customer service very helpful thank all your help”

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“Happy with price and service”

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“Order a gate opener that goes with my gate never received instructions on how to install or program. Also have called and left voicemail with no return phone call. When”

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Hello, We are very sorry for this inconvenience. If you would like us to email you a manual we can do that for you no problem. Just please let us know what model you have. Thank you.

“Service and product are great. We ordered a 9x9 pergola. It was 72 lbs but shipping was included. Only issue is the directions for putting pergola together are terrible.....and I have put many things together. A few key notes in directions would make the task much easier. I read the reviews before I bought and many complained about directions. You think they would address the issue.”

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“The product was as advertised.”

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“motor still works after 6 years no problems. easy. no install gate motor drive”

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“Works very smooth and perfect I'm happy”

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“Order a gate, then got called back an hour later and was told it was sold to someone else and shipped before my order got processed. You have never gotten any more in. I need a 18' dual open gate.”

Helpful Report

Hello, We apologize for the inconvenience, are you open to a different design? Please either give us a call toll free 888-246-8596 or email us at sales@alekoproducts.com to help resolve to issue for you. Thank you MC

“The 30amp to 50amp cable I purchased makes camping a lot easier. Good quality from a good company Thank you for a much needed upgrade”

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“The lock gear was made of plastic and broke had to have custom made due to lack of availability”

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“The grommets ripped from the canvas of the wind screen. It was flapping in the wind and almost fully detached from the fence within a week of installing it.”

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“Came damaged and after I had it repaired didn't get a replacement and didn't get reimbursed for the repair I had done without a receipt.”

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“Sure looks like it is nice”

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“"Great Product! Love it.”

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“Very pleased with the end product and quality was great.”

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“Purchased a 16 foot gate which arrived damaged. The gate post would not support the weight of the gate. I had to purchase a heavy duty post and remount the gate.”

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“Very sturdy and strong made which is most important as dogs will chew through everything!”

Helpful Report

ALEKO is rated 3.9 based on 3,324 reviews