ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,342 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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197

Anonymous

Anonymous // 01/01/2019

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“excellent service and product”

Helpful Report

“I have ordered Aleko window awnings three times in the last 1.5 years. After installing the awnings from the first order, I discovered that the resistance to UV light for the awnings is very poor. The color faded out from two awnings within a few months of installation. I have applied UV protection spray myself to the last two orders and will soon know if this solves the problem. However, it is a shame that you don't take this simple step yourselves for the customer. The awnings are otherwise of good quality at a good price. Providing this kind of product with poor UV resistance is just not logical. I have described this problem in a prior email to Aleko several months ago and did not receive a reply of any sort.”

Helpful Report

“"The schematics we received were wrong for the system we purchased! The battery and solar panel are not adequate to keep the gate opening and closing as needed! The kit was not complete and we had to purchase more items to make it functional for a 20 feet gate opening! It continually stops randomly wherever and the button has to be pushed several times to open or close the gate! "”

Helpful Report

“SIMPLY THE BEST CUSTOMER SERVICE”

Helpful Report

“Still not sure if it's producing power could use some support”

Helpful Report

Hello, Thank you for your feedback and apologize for the inconvenience. Please send us a email to sales@alekoproducts.com or give us a call toll free at 888-246-8596. Someone in our tech support would be more then happy to help. Thank you MC

“good product, reasonable price”

Helpful Report

“Easy to install (given that I have a good machine shop on site) and the opener has worked very well since the day it was put to use.”

Helpful Report

“Control panel is difficult to wire. No installer in my area knows your product.”

Helpful Report

Hello, Please give our tech support a call at 888-246-8596 with your issue and one of our tech's can take you through the process to get your board setup. Thank you MC

“low quality. replaced arm several times. then the board blew, twice. Then we had a delay and couldnt return the products, so i bought another arm. couldnt get the gate back up and running, so we called. Aleko said the circuit board was bad. Ordered another one. It was bad, got a replacement, gate still didnt work. Hired a professional who spent 4 hours on it, couldnt get it running after $270 in charges. Your people then told us to contact a manager or something, re-explained everything, nothing happened, we were re-recommended to purchase another board or something. You ship too slow (takes a week to get anything from seattle to FL) Im sorry but very frustrating experience. my gate has been down 8 months now. We gave up and will save for a more quality product to install.”

Helpful Report

“Waited in the small front office way too long for service overheard conversations from employees the public should not hear. I receive no help out to my truck with a heavy product and then the product was cheap and fell apart in one week.”

Helpful Report

Hello, We are very sorry for the experience you had with our company and thank you for your feedback. Please let us know how we can resolve this issue and turn your experience into a positive one. You can email us at sales@alekoproducts.com Thank you.

“Excellent customer service from start to finish. Product arrived in a timely manner, was very well packaged, undamaged and was exactly as described.”

Helpful Report

“Purchased gates and remote system. Only things that dont work was the exit wand and the photo cells that are suposed to stop the gates from closing on people or vehicles”

Helpful Report

“THE AWNING THAT I PURCHASED HAS BEEN DISAPPOINTMENT. IT WAS A BLUE AND WHITE STRIPPED IN COLOR. IT HAS BEEN UP FOR ABOUT 6 MONTHS AND ALREADY FADING. THE BLUE IS LOOKING PURPLE”

Helpful Report

Hello, Thank you for the feedback and apologize for the issue. There is a 1 year warranty and if you send us an email at sales@alekoproducts.com with your order number we can send out a replacement fabric for you. Thank you

“I love the gate! The solar panel doesn't work maybe to much rain has a bad effect on the battery.”

Helpful Report

“I am very happy with my experience with Aleko. The product came as promised and was very happy with the quality. I will order from you again. Thank -you”

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“Everything work well”

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“I only had to swap out a "recalled" circuit card with a replacement, which went well.”

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“13 foot awning works well and looks good. Instructions are a bit sketchy.”

Helpful Report

“I worked with Aleko trying to get the product right and finally gave up. When I tried to return the product there is a 30 day limit. So the conclusion is I should not have worked with the technical team to make it right, I should have just returned the gate motor on the first problem ( the base had rusted out an broke).”

Helpful Report

“Cheap products arrived broken. Only 1 broken piece was ever replaced. The dust collection bag ripped and upon calling there was nobody available to help obtain a replacement which left half the system utterly useless to me. I would never recommend this company or any products to anyone.”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with our company. Please let us know how we can resolve this issue and turn your experience into a positive one . Send us email with your order details and needed part for replacement so that we can resolve this issue Email is :sales@alekoproducts.com Thank you

ALEKO is rated 3.9 based on 3,342 reviews