ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,323 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 5th December 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appears to be very good quality, I do have questions about whether the Alexo baluster shoes are merely decorative or can actually secure the balusters.”

Helpful Report

“work great easy to handle and operate”

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“Great Company- I had ordered the wrong part, I chatted with Tanya and she help me out with my problem. She didn't have to because I was late trying to make an exchange she handled it for me. Great Customer service. I will stick with this company”

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“The quality of the welder extension cord was better than I expected for the price. The price beat others I found online.”

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“Great strong product to purchase I will recommend to friends. Thanks Aleko.”

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“Wait time for support a little long. Information received not completely correct.”

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“Great product and exceptional service!”

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“Easy installation and really good price”

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“Communication was horrible. I could not get any straight answers via email, chat, or phone about how much the gate weighed and what the packages weighed. The freight driver could barely manage the box containing the box containing the gate panels because it was too wobbly to keep on the wheels. Another crate broke open. The largest crate said not to use a forklift. How was this 300-pound package to be managed? The local Brownie Troop was too busy selling cookies to come to my house to help. I think the gate will be what we wanted, but I am still not sure I have all of the parts.”

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“The awning is great, it arrived sooner than I thought. I absolutely love, it works great, assembled in less than 30min.”

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“I was looking for information on an RV canopy and was helped on line with great service, a skilled rep who was very helpful and knowledgeable. What a breath of fresh air - most service reps seem to have forgotten about what service is - but not here!”

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“overall complicated installation with poor instructions but excellent tech support. The products (swing gate + openers) shipping without key component needing constant ordering of components and bits. Also, relatively difficult to install and program. Thank you”

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“Ciera was amazing!!! She gave me outstanding customer service!!!”

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“The colors changed names and cause a little confusion. I ordered Ivory, which was apparently changed to Beige, but when the swatch came, it was actually Sand colored. But I asked the rep to make the switch which he did.”

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“Purchased chain motor sliding gate for my home a few years ago for a fraction of the price I was quoted by a couple local installers. Still working as well as it did the day it was installed. Further, when I've needed a part, Aleko has been great on the customer support end.”

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“I've install 3 of your rolling gate opener, and fine them to be of very good quality. My customer are happy.”

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“Great product and very fast shipping bought a canopy and a nice electric gate opener”