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ALEKO Reviews

3.9 Rating 3,320 Reviews

94 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zerk fittings were broken and or stripped.”

“I am seriously disappointed into shipping times differing by 4 days on products ordered to replace failed parts. Circuit board failed twice within 3 weeks on an ac1400 and then the external reciever (homelink) sent was sent without wires and nothing was said about needing to purchase additional wiring at time of order. Furthermore i had to pay for the original replacement board upfront. What a joke. Would love to say more but im busy.”

“Closes to soon before I move out of the drive.”

Hello, We apologize for the issue, Can you please give our tech support a call and we can help setup your auto close feature. Please have your order number handy and call 888-246-8596 and can help you out with this issue. Thank you MC

“hi i bougt a gate opener and in less than a year, the screw gear fail, and try to buy a replacement part to fix it, always is out of stock. parts are not easy to buy, and have a not functional gate opener and waiting for parts...”

“Bad quality, will never buy feom aleko”

“Paid for extra remote. No contact after many attempts”

Hello, Thank you for the feedback and apologize for the inconvenience, Can you please send us an email to sales@alekoproducts.com with your order number. This way we can look into this for you and send out the missing product. Thank you MC

“Product manuals for installation and product support are very poor for your products. Also it's a guessing game for what assecories go with different gate operators. Overall the product seems cheap. Will Ayres 755 S. Washington Ave Greenville, MS 38701”

“The new fabric is three inches shorter on each side than original fabric and awning frame”

“Actuator arm collected water and rusted then failed”

“Sander wasn't so comfortable and easy to use. I did have problems to handle and it was a poor suction, all dust was trapped mostly in to sander not in vacuum. When I finish sanding all dust from sander falls on floor. On high speed It was very hard to breathe from dust. I wouldn't recommend this sander to anyone. Maybe there's better models and easier to handle.”

“I have no clue what I bought. This message should of said what my purchase was.”

“Very little to no support no return calls when you leave a message”

“Customer service / support was very good! Thank you. However, I am questioning the quality of the gate opener as this is the second time replacing the limiter switch.”

“Communication was terrible. They failed to provide prompt service or any service. They failed to return calls. We finally had to purchase a replacement part from them on our own and pay for it ourselves. It's been 1 year, and to date we have not been reimbursed or contacted. I would not recommend this product or this company. Terry C. Illinois”

“Piping for canopy was a different diameter than that provided for the awning skirt. The smaller size does not work. There was not enough of the larger size to use on both. Both skirt and awning are severely faded after approximately 30 days.”

“I purchased a really nice awning for an exterior doorway to match my shutters. It was a perfect burgundy match. After only several months, the fabric began to fade and is now a light pink. I brought it to your attention and you were kind enough to send a replacement. Problem is, of course, the same. The fabric doesn't last and it looks terrible. I was going to purchase a matching awning for our deck sliding door but not if it's going to fade like this. Sorry. Not happy.”

“Installation instructions are inadequate, particularly the wiring diagrams. Also the magnets are difficult.”

“Been waiting for our umbrella since February. Still on back order as far as I know. We were sent an offset umbrella instead of what we ordered. It was in a torn up box with a bunch of parts missing. It was up to us to dispose of it. Check in with Michael in Customer Service ever month or so to see if our umbrella is in. Have 2 retractable awnings, a sail shade and a rectangle shade that we haven't use yet. Want to put up the "matching" set once the umbrella arrives.”

“Aleko producks suck”

“a lot of problems with multiply orders of the gate openers. You have replaced them numerous times but unfortunately now they are not covered by warranty. I have switched to purchasing a different brand.”

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ALEKO is rated 3.9 based on 3,320 reviews