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Alfa Travel Reviews

3.7 Rating 254 Reviews

65 %

of reviewers recommend Alfa Travel

Company Reviews

3.7

Based on 254 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 5 star review on 6th April 2024

Alfa Travel 5 star review on 6th April 2024

Alfa Travel 5 star review on 6th April 2024

Alfa Travel 4 star review on 27th November 2022

Alfa Travel 4 star review on 27th November 2022

Alfa Travel 4 star review on 27th November 2022

Alfa Travel 4 star review on 27th November 2022

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to newquay with alfa travel, this holiday was important becaus i was 60 while we were away the reason for my early holiday i had a great time our driver john was very helpful and nothing was to much and was very knowledgeable about the places he took us. From booking my holiday to the coach station an back was seamless, are hotel was very good and the staff amazing. The only thing we could not use the pool but i understand the management wanting to wait until the 21 june, i was a bit put out by no entertainment on the saturday night because the other coach had not arrived and was running late, but our coach was still on holiday and if we went out we would not of got in any where as every where was packed because of the fooball, a big thanks to jhon for making our holiday a pleasant experience.”

Posted 2 years ago

“Tour 196 Sandown. Apart from the brilliant weather and excellent food at our sea front hotel, special thanks are given to our driver Kevan who made us laugh and gave us a great time.”

Posted 2 years ago

“Recently returned from dunoon selborne hotel great trip good food helpful driver . Only down side we were given room 10 it was dark with one window facing a blank wall when we asked could we move to a room with a view we were told they had rooms with view but we would have to pay sixtyfour pound a bit of a ripoff we declined no good practice or customer care their. Manager mot helpful. Would not return or recommend. Poor show .”

Posted 2 years ago

“I have just been reading the reviews posted on this site. I have been with Alfa 8 times . I last went Oct 20 and was impressed by the care taken. I have 3 trips booked for this year and am SURE they will be as good as anyone can provide in these difficult times. Had 2 hols cancelled in the last 18 months;1 was rearranged to later date 1 immediately refunded .(65+ lady travelling alone)”

Posted 2 years ago

“I would sincerely suggest anyone thinking of booking a holiday with this company, think long and hard about it. They held a £50 deposit for my late Mother for a holiday later this year and they have refused to refund the deposit even though my Mum has passed away recently. Shocking behaviour on so many levels.”

Posted 3 years ago

“Returned from 6 night holiday on 9th October. Alpha procedures were very efficient and reassuring in these tricky times - good spacing on coach, transfer centre well organised and our hotel in Cromer was efficiently run. It had a good system to cope with current requirements. Our driver was very competent, doing his daily temperature checks in a cheerful manner. We therefore had a relaxing holiday and could recommend. We have already booked our next trip with Alpha.”

Posted 3 years ago

“David the driver who took us to Dunoon is the best one we have ever had. happy .knowledgeable .and very obliging.”

Posted 3 years ago

“We were sent to king Charles hotel gillingham ham ,it was not a holiday hotel ,the car park was a disgrace ,this hotel is for workmen not holiday makers ,here was not any entertainment we were just left there ,we were not in a seaside hotel it should have been like for like ,people had to carry there own cases to rooms,one night we had omelette and chips for main meal ,and Christmas pud for pudding ,we were not walking distance to any shops ,there was no meet and greet ,it was not a good holiday ,I was glad to get home .worst holiday we have had .”

Posted 3 years ago

“So happy and heartened by the news that you have taken back David Urquhart Coach holidays, from the brink ! We go on many many David Urquhart coach holidays and every one of them have been excellent ! So please please keep up their excellent holidays and standards before this awful pandemic arrived as we will enjoy many more holidays with yourselves at the helm of the David Urquhart brand. Can't wait for 2021 !!”

Posted 3 years ago

“1 Week stay at the George IV hotel Criccieth 29th August 2020. The room we stayed in (202) was cold and damp there were damp stains on the wall and wallpaper was hanging off, the windows were covered in black mould and draughty and had a cracked glass, aslo the net curtains had mould on them, the fire door did not fit and let light in all around the frame. Room 202 is right next to the fire escape and from the window you could see the escape route, it as well lit but overgrown with brambles, would not like to tackle that in an emergency. The bathroom, paint peeling off, heated towel rail removed and not replaced, shaver light replaced and left undecorated, the shower sprayed more water out of the hose than the head, bath had a horrible stain, and once again mouldy windows plus rusty light fitting. Overall this room needs gutted and refurbished. The food was OK but basic, on two nights the chefs specials were bangers and mash, and chicken curry with chips, not my idea of hotel food. We have stayed previous at the Cumberland Hotel Scarborugh in Febuarythis year and had much the same experience, although the room was somewhat better if basic the hotel was tired. Having now learned from experience We will not be using Alfa travel again”

Alfa Travel 2 star review on 9th September 2020

Alfa Travel 2 star review on 9th September 2020

Alfa Travel 2 star review on 9th September 2020

Posted 3 years ago

“We Just had a week at the Regina Hotel Torquay, we were collected by Alfa and made our way down country with Kavan our driver,who was excellent and informative, the stay in the well situated hotel was great,staff and food was excellent,as I am Gluten free,there was a good choice,even sweets, good entertainment each evening, could not fault it in any way, even with face masks, as and Deluxe Toilet rolls!!”

Alfa Travel 5 star review on 7th September 2020

Posted 3 years ago

“Just back from shanklin hotel iow got to sty the whole trip was organised expertly from start to finish. Got to give credit to the drivers Mark and Jason for there great professionalism especially dealing with a particular customer who ruined everybody's holiday and should never be able to travel with Alfa again (see reports forms drivers and hotel manager).Very impressed with the hotel well who performed superbly despite the current restrictions and the waitress who dealt with us all week was very good.Food was good and the entertainment average but all in all it was a very good holiday well organised by Alfa”

Posted 3 years ago

“Had great holiday at regina hotel torquay 9th March just got home before all this corona trouble. But can't wait for the next holiday with alpha travel. Very professional drivers we broke down on the motorway coming home but the problem was soon sorted with a pick up from another coach in the area. Can't wait for the next holiday with you.”

Posted 3 years ago

“the best coach holiday company in the uk. Your enjoyment starts straight away with your driver. To be fair not just a driver but everything you need in one”

Posted 4 years ago

“My husband and I had a great holiday 9th March to Wales our driver Dave was fantastic the best we have had and we go on lots of trips”

Posted 4 years ago

“Shanklin hotel, Isle of Wight. Superb, food, staff, accomadation ,driver john. We took a party of 9 everyone enjoyed themselves, even the drinks were pub prices what can l say but thank you, you were all terrific”

Posted 4 years ago

“Had a lovely holiday in Bournmouth, driver Alan was great.The feeder driver was dreadful he didnt know any of the pick-up places, had to rely on passengers. This spoilt our holiday. It put an extra 2 hours on our joiurney, really awful.”

Posted 4 years ago

“We went on a cabaret weekend to the Queens Hotel, Eastbourne last Friday. We picked up the alfa coach in southend. Last pick up was Croydon. 7 hours later we arrived at the hotel. The driver did not know where he was going, relying on his sat nav to guide him to the various pick ups. The hotel was OK. We nt on the same break last year. & all went smoothly, this time was a complete nightmare, everyone was comaining. The journey home was also extremely bad taking 7hours once again. The driver stated that alfa should never have plotted Croydon into the pick ups. We will never use this company again & nor will most of the passengers on board. If they would have ommited Croydon this problem would never had happened. Great shame cause we have used alfa many times over the past few years, but never again. All this does not make good business sense, & someone in the head office should have made some obvious planning to make it a realistic journey.”

Posted 4 years ago

“Hotel Regina Torquay, excellent food and served by very pleasant young staff Manageress is of the old school and nothing is to much trouble, the housekeeping was of a high standard, in a very convenient location. Ideal for the older clientele”

Posted 4 years ago

“I travelled to the Hotel de Paris in Cromer with Alpha. Our feeder driver was fine but it took over 5 hours to get from Sussex to Reading. On arrival at the hotel we were told to go straight to dining room which was somewhat chaotic. Rooms were basic, staff poor and other coach drivers miserable. When we left we were told to put our suitcases outside our rooms on morning of departure by 7am. Boarded coach and after 12 hours finally got to my return stop. Then found out that my suitcase was not on board. Complained to hotel and they came back to say they couldn't find it. After several more complaints received a letter from HQ saying sorry it was missing. They admitted no duty of care or other advice. Lost new glasses, shaver, watch, along with clothes and shoes. My first and last time with this dreadful company. My only conclusion was that it was stolen by one of the staff as virtually all of the guests were elderly.”

Posted 4 years ago

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Alfa Travel is rated 3.7 based on 254 reviews