Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products, speed of delivery and customer service is amazing. I shop on amazon and will continue to do so. :)”

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Posted 7 years ago

“Excellent Customer Service!”

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Posted 7 years ago

“Very fast shipping, Kindle like in the description. I am very pleased I recommend”

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Posted 7 years ago

“Excellent service. Their delivery is excellent and great customer service”

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Posted 7 years ago

“I order from Amazon frequently. Most of the orders arrive promptly. I have only ever had to sent back 2 0r 3 things over many years and the returns are always processed quickly and efficiently”

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Posted 7 years ago

“same day delivery item was on point.”

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Posted 7 years ago

“Always a great service. Can normally pick up great deals. I shop here a lot for presents.”

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Posted 7 years ago

“Present was gift wrapped and looked lovely arrived on time, will order from them again using gift wrap xxx”

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Posted 7 years ago

“Always got what you want or need...”

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Posted 7 years ago

“i purchased a doggee phone tjat never arrived but they refunded the cost promply”

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Posted 7 years ago

“I received my package on time and without any issues. Thank you Amazon!”

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Posted 7 years ago

“Fabulous choices and excellent website. Very fast delivery”

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Posted 7 years ago

“Fast and efficient delivery. Great quality products.”

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Posted 7 years ago

“They have got amazing products”

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Posted 7 years ago

“ordered my new mitre saw Friday evening and was surprised they would deliver on a sunday fantastic”

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Posted 7 years ago

“There is no catch with them and always on time and i do trust them”

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Posted 7 years ago

“The prices and service. Is second to none”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Amazon have a great selection of products which I order from frequently I also use prime video and enjoy the films they have included”

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Posted 7 years ago

“They have a lot of things i want to buy”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews