Amazon UK Reviews

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

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“although having used amazon many times becuase ofnthere excellent service I have decided not to use them again ever.Evry time I buy something they automatically sign me up for amazon prime, This is ridiculous! I have to contac t them to cancel every time which is a nonsense. very frustrated with this policy so I am afraid amazon have lost a long standing customer.”

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Posted 7 years ago

“Amazon delivers my Action Camera within two days of ordering. I had an issue with one part in the box. It was exchanged without a problem and keeping in touch with the staff was fantastic! Highly recommended!”

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Posted 7 years ago

“Excellent range of goods, great service, very good prices.”

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Posted 7 years ago

“Ordered 6 bracelets ( tiger eye, lava stone,white howlite) from Hestya ,via amazon. Bracelets arrived very fast and were beautiful. Very pleased.”

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Posted 7 years ago

“Excellent quick service as always. No hassle if you need to return items.”

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Posted 7 years ago

“The product came the very next day as i ordered and packaging was not broken or damaged as it had been previously from other websites. Amazon is quick and easy to use.”

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Posted 7 years ago

“Fantastic products at good prices. Quick delivery. Good customer service”

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Posted 7 years ago

“Speedy delivery and items direct from Amazon are legit. After sales support is also very good especially for buyers like myself who do not reside in the US.”

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Posted 7 years ago

“Shopped on line all my order came on time great for prices and goods use alot very happy with my experience and goods recommend them”

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Posted 7 years ago

“It just works! Lots of options, good filters to make searching easier.”

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Posted 7 years ago

“I have used Amazon for a few years and I cannot complain there service is always reliable and they deliver when they say they will. I have ordered many things from Amazon and think they deserve to have a good rating.”

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Posted 7 years ago

“I am a amazon prime customer, love the supermarket shopping with same day delivery”

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Posted 7 years ago

“quality of shopping exeperience”

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Posted 7 years ago

“Quick Delivery”

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Posted 7 years ago

“Being a prime m ember has great benefits. I get my purchases the very next day! It's also great using amazon pay too for attitude clothing !”

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Posted 7 years ago

“Great daily deals and timely deliveries with Amazon prime. Easy,fast and efficient returns policy if anything goes wrong.”

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Posted 7 years ago

“fast delivery”

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Posted 7 years ago

“Love shopping with Amazon. Great variety. Great prices. Items are described well. Easy to checkout . Great customer service.”

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Posted 7 years ago

“It has just about everything. Often postage free. Always arrives on time or ahead. Difficult to fault.”

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Posted 7 years ago

“Next day prime delivery means I get great gifts at the very last minute”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews