Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their returns are so simple and they have so many options many of which are free and I could collect from a locker. Website is user friendly.”

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Posted 7 years ago

“A truism in my life is, "if you can't get it on Amazon, you don't need it!"”

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Posted 7 years ago

“Best deals and excellent delivery. Even the return policy is very nice.”

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Posted 7 years ago

“As a prime member they always deliver as promised when ordering online”

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Posted 7 years ago

“I have always had good service from Amazon u.k, orders arrive in the stated time, I feel I can always rely on Amazon.”

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Posted 7 years ago

“quick response and incredible customer service”

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Posted 7 years ago

“Great service and quick delivery”

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Posted 7 years ago

“My item was on time and exactly what i wanted. Great service.”

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Posted 7 years ago

“Great fast and efficient service.”

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Posted 7 years ago

“Good service with good delivery and also great choice”

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Posted 7 years ago

“I ordered door bell batteries one day and received them the next day, free delivery. Not only were the batteries Duracell, they were also half the cost. Thank you I will be back”

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Posted 7 years ago

“Next day delivery as stated”

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Posted 7 years ago

“Problem, phoned and customer service sorted straight away, couteous happy staff. Thank you”

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Posted 7 years ago

“Fast delivery, Great range of products, Good pricing.”

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Posted 7 years ago

“excellent customer service, next day free delivery, England bunting wanted it before Sundays game”

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Posted 7 years ago

“Shopping with Amazon.co.jp has been a smooth and comfortable way to buy things which I can't find anywhere else. I always count on it for buying birthday gifts, Christmas gifts and souvenirs. Even when I'm not sure what to buy, the catalogs always help me to find something worth buying. Without it, I know shopping would be so much more of a burden.”

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Posted 7 years ago

“Always very happy with Amazon. Fast shipping and great customer service.”

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Posted 7 years ago

“My go to website, easy to deal with”

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Posted 7 years ago

“Products are good”

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Posted 7 years ago

“Amazon is so fast and you can find anything you need. Thanks Amazon”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews