Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had a problem with them, refunds are quick, returns are easy, customer service top notch Highly recommend”

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Posted 7 years ago

“Purchase of a Prime product which clearly was a used faulty item. After I called them they sent me a new item and gave me a month to send the old one back.”

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Posted 7 years ago

“All the items I've bought have been happy with.”

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Posted 7 years ago

“Item in good condition and plenty of choice of model and price”

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Posted 7 years ago

“Outside of the US? Do not rely on Amazon(.com) to support your transaction all the way through to delivery! This 1 star doesn't represent the item in any way, because I didn't receive it! After receiving the delivery slip through the door by Yodel (of all people) stating it had been left in a safe place, but failed to specify where, I went through a two week back and forth with Amazon about where my item was. They couldn't (or wouldn't) provide the details of the delivery or be bothered to investigate Yodel properly to find out where my parcel had gone. In the end they they said would refund me if I provided a crime report, however my report was refused by my local police department due to the item failing to be delivered. My country's laws state that as the item wasn't received it cannot be classed as potentially stolen therefore no crime occurred. But Amazon seems to think they're above such laws and had the audacity to blame me for the failure of delivery, churning the same old statement about their terms and conditions to me over and over again that once an item has been "delivered" it becomes my responsibility. I'm pretty sure the onus is on them to actually use a half decent and competent courier service when handling such expensive goods. First and last item I will attempt to purchase with Amazon.com as a UK buyer, and pretty sure I'll avoid buying such high value items with Amazon in general in future. F**K YOU, Amazon.”

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Posted 7 years ago

“Brilliant service!! All things ordered have been as advertised and arrive on the due date, I have never had to return anything. Thank you!”

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Posted 7 years ago

“Always fast and reliable.”

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Posted 7 years ago

“rapide, efficace, net, précis, sûr”

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Posted 7 years ago

“Excelent Customer service”

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Posted 7 years ago

“purchased nad's hair removel on Saturday. and Amazon had it delivered on sunday? wow excellent service”

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Posted 7 years ago

“They are easy to work with and always on time with shipping. I am very pleased and satisfied.”

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Posted 7 years ago

“Lightening fast delivery and safely packed to ensure contents were protected during transit”

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Posted 7 years ago

“They always deliver and on a day that suits you.”

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Posted 7 years ago

“Evergreen 4 in 1 delivered the next day for cheaper than anywhere else...”

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Posted 7 years ago

“great service”

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Posted 7 years ago

“They deliver stuff to me”

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Posted 7 years ago

“amazing service”

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Posted 7 years ago

“They are fine. But unless you are a Prime customer then the delivery times are now taking longer than they used to.”

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Posted 7 years ago

“Easy to you, accurate and swift delivery. Solved an emergency”

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Posted 7 years ago

“No fuss service, choose your item, order, pay, usually a quick dispatch.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews