Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast convenient and great value”

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Posted 7 years ago

“This is a company that will work with you and will make the situation right if anything were to go wrong. I've had issues before with sellers and lost packages. Guess what?! Amazon fixed the situation beyond what I wanted/needed.”

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Posted 7 years ago

“Wasn't sent out very quickly. Amazon delivery driver can't tell the difference between a house 2 or house 2a but still marked he had handed it to me when i contacted amazon under the impression my parcel was missing was told i would get a phone call in two days time to discuss. Phone call never happened luckily i managed to track my parcel without any help from amazon. Incorrect or missing deliveries are happening on a more regular basis it seems”

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Posted 7 years ago

“There was a problem with the product, no quibbling over the issue, replacement product sorted within 10 min of contacting aftersales.”

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Posted 7 years ago

“Prompt service”

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Posted 7 years ago

“Spoke to some one straight away and refunded my p&p fees there and then . Tried getting hold of Dpd and they couldn't ... At least they tried!”

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Posted 7 years ago

“Amzon is the best site”

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Posted 7 years ago

“Competitive price . Arrived the day before anticipated date. Which was excellent.”

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Posted 7 years ago

“It is a company I trust threefold. I trust them to supply goods at reasonable rates I trust I will get the items in good order. I trust them to sort it out if there is any type of problem.”

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Posted 7 years ago

“what I bought was delivered promptly”

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Posted 7 years ago

“They delivered fast. You're query will be attended as soon as. Most of the things, I have bought in Amazon are in very good quality and condition.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Everything was delivered fast and nicely packaged and the items were so cute. A little disappointed though that with baby registry you cannot get the free gift box in the UK but it's available in America”

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Posted 7 years ago

“I shop quite a lot with both of these companies. They are both very helpful if needing to return goods, no quibble at all and they are both reasonably priced. Packaging and delivery brilliant. Always on time, if not earlier.”

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Posted 7 years ago

“Packages are always delivered quickly!! If you have a problem Customer service is great to work with!!”

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Posted 7 years ago

“Always fast delivery”

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Posted 7 years ago

“next day delivery on goods. good people selling on the site. Returns usually accepted.”

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Posted 7 years ago

“They always have the best prices and unbeatable shipping.”

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Posted 7 years ago

“ive uses amazon fors years never had a problem love everything i receive thank u amazon”

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Posted 7 years ago

“The product came on time and the quality of the product was excellent.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews