Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to return items if need be”

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Posted 4 years ago

“As a part of one of the University in UK, Amazon gives us a special price for student, such as free prime membership for 6 months, pay only half price of membership after 6 months. Also the customer service is very helpful about your complaints. Also it gives some discounts for some products, good choice for me, thanks.”

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Posted 4 years ago

“brilliant never had an issue”

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Posted 4 years ago

“Excellent service. Quick delivery. I am happy to buy at amazon.”

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Posted 4 years ago

“They are very good about returning non satisfactory items, free of charge, and delivery is usually second to none.”

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Posted 4 years ago

“Very competitive and huge amount of choice! Delivery is very impressive”

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Posted 4 years ago

“Love Amazon has so much choice when looking for items enjoy the free delivery when you are an Amazon prime”

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Posted 4 years ago

“Easy to use, everything I need, always reliable”

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Posted 4 years ago

“Excellent service and always on time”

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Posted 4 years ago

“Always great service”

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Posted 4 years ago

“I have been using this company for several years and can honestly say, it is the most reliable and user friendly platform ever used. Very good with there product choice at a good price. Highly recommend it.”

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Posted 4 years ago

“Awesome customer service. Always sort any issue in minutes.”

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Posted 4 years ago

“Buy very often Always good prices and good delivery If not suited returns are effortless”

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Posted 4 years ago

“Lots of choice and easy to buy products. Brilliant returns policy for items which are not what you expected with QR code for prw printed label and quick money returns”

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Posted 4 years ago

“Easy website and a lot of choice”

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Posted 4 years ago

“Can not complain at all about Amazon. User friendly website .. good communication .. always get what they promise and if anything unsatisfactory they sort it out promptly.”

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Posted 4 years ago

“In my experience Amazon have been fantastic. I always get my deliveries on schedule, I can find pretty much anything I desire on Amazon and for the £10 Prime service, you get access to so much! Music, films, programs, audio books, gaming and faster delivery times. What is there not to love? They also keep you updated and informed as to where your parcels are and when they will be delivered. Highly recommended.”

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Posted 4 years ago

“Quick delivery and amazing staff.”

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Posted 4 years ago

“I’ve been with Amazon since 2008 and have had nothing but the best products, courtesy and 100% help in every way possible.”

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Posted 4 years ago

“good very good”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,427 reviews