Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,410 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just about always has what I am looking for from necessities to gifts. Literally. including the kitchen sink ! So easy to use as well.”

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Posted 3 years ago

“I use Amazon at least a couple of times a week and I always get what I need off them with no problems or worries. Thank you Amazon.”

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Posted 3 years ago

“Always best price, great delivery and having had to just return an item in the wrong size that's an easy process too with the money back in my account in a couple of days. Always go there first!!”

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Posted 3 years ago

“Extremely useful”

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Posted 3 years ago

“Great service on a couple of returns recently”

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Posted 3 years ago

“Amazon is a brilliant company for buying anything online You name it they can do it I’ve always had good experience purchasing from Amazon”

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Posted 3 years ago

“It's a good online shopping with fast delivery, great customer service and pocket friendly prices” It's delivered item on time and its services are really good”

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Posted 3 years ago

“Fast reliable service especially when you need something in a hurry great delivery speed”

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Posted 3 years ago

“Nice and simple and very helpfull”

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Posted 4 years ago

“Fed up searching local shops that do not have what I want or do not stock range, size or whatever. Amazon always comprehensive, straightforward & fair”

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Posted 4 years ago

“Love buying free delivery”

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Posted 4 years ago

“Most items on time good wide range of products”

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Posted 4 years ago

“I use Amazon a lot. any issues I have with products, eg not arriving, are always dealt with quickly.”

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Posted 4 years ago

“The Amazon shopping site is extremely easy to use, I am able to find products I am looking for with very few clicks and the wildcard searches work well. Most of time the search results accurately reflect the items I am looking for. Sometime Amazon's item suggestions are not the best when checking features vs prices and could be misleading to inexperinced shoppers.”

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Posted 4 years ago

“Use amazon daily love the fast next day delivery service , great prices on goods and from this I'm now playing amazon games, playing amazon music . I never realised there was so much other than great deals on items provided , Love my amazon prime don't know how I managed without it before”

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Posted 4 years ago

“Love this site always can get what I need many thanks”

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Posted 4 years ago

“Great service from Amazon”

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Posted 4 years ago

“There customer service is always excellent”

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Posted 4 years ago

“Their shop is fantastic and they have everything you need”

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Posted 4 years ago

“Great prices Super delivery”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,410 reviews