Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just started my free 30 day trial with Amazon audio. It was effortless to set up, had my book in a few minutes, must say I'm loving this. For me this is an excellent way of reading while I'm doing other stuff, like cleaning the house, walking the dog etc, I love real books don't get me wrong, but when you need information quickly this is the way. Excellent for students, especially art students plentiful art range .”

Helpful Report

Posted 7 years ago

“Amazon is an amazing company and deliveries before their estimated time, parcel's arrives faultless.”

Helpful Report

Posted 7 years ago

“Like how they have lockers so u can choose where to pick up your parcel and very quick to deliver your goods”

Helpful Report

Posted 7 years ago

“Great quality and came exactly when it said it would!”

Helpful Report

Posted 7 years ago

“when you use Amazon to order things it is not very often they fail to supply the goods”

Helpful Report

Posted 7 years ago

“Super quick delivery..”

Helpful Report

Posted 7 years ago

“Always amazing service. Good prices...excellent delivery...fantastic customer care team and no stress returns.... brilliant.”

Helpful Report

Posted 7 years ago

“Amazon is a great market place and customer service is properly managed and efficient. I've never had a bad experience with the platform thus I recommend using it.”

Helpful Report

Posted 7 years ago

“Excellent customer service”

Helpful Report

Posted 7 years ago

“I receive constant good service from Amazon, with current updates on my packages and when they will be arriving, as well as the ability to cancel items I no longer want after I have placed them, with no extra charge. I find the company very easy to use and communicate with.”

Helpful Report

Posted 7 years ago

“great service, with easy returns. Highly recommended.”

Helpful Report

Posted 7 years ago

“Brilliant reliable service, with first class goods, never had any problems, customer services are brilliant.”

Helpful Report

Posted 7 years ago

“Orders are promptly delivered and no problems what so ever.”

Helpful Report

Posted 7 years ago

“Its alright”

Helpful Report

Posted 7 years ago

“We are a power user of Amazon UK, but it is becoming increasingly customer unfriendly in the last 6 months: 1. The customer service has definitely gone downhill where they cannot explain charges that seem to appear on credit cards for no purchases whatsoever. 2. They have become classic bureaucracy with typical "Keep on chasing us even if it is our fault that we have misplaced your delivery and our system will happily keep you guessing". 3. Gift cards - get a few gift cards, scratching is a mess, then the mobile app wont scan them easily (maybe 10% times). So, you type letters that are confusing (VU, G6 etc). Then they have recently put in security captcha that appears, you guessed it, everytime and not once in a session. It seems that they are actively discouraging Gift cards and creating a slush fund! Rest is all fine as of now and I will provide more concern areas as they become apparent. I am amazed how they have been able to alienate an ardent supporter like me in the last few months.”

Helpful Report

Posted 7 years ago

“Great website and delivery so fast. Use regularly.”

Helpful Report

Posted 7 years ago

“Great speed of delivery. Can always find what I need.”

Helpful Report

Posted 7 years ago

“Everything I have ordered has arrived in time and has been exactly as described”

Helpful Report

Posted 7 years ago

“Good service with good response when things go wrong.”

Helpful Report

Posted 7 years ago

“I am very happy with I have bought from Amazon UK, delivery has been very fast and free, from one day to another, the truth is that I have taken advantage of the promotion. definitely recommend this store, excellent service - many thanks, Sorin”

Helpful Report

Posted 7 years ago

Amazon UK is rated 4.7 based on 13,447 reviews