Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic communication. Updated me of the process from start to finish. Excellent customer service.”

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Posted 7 years ago

“great prompt service everytime”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Good at find cheap books and presents. Student friendly, 6 months free.”

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Posted 7 years ago

“Great service, and fast delivery!”

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Posted 7 years ago

“Great premium service. Quick delivery and easy to use website. Purchased many things now and can't believe I didn't use them more before.”

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Posted 7 years ago

“Very easy to fiind what you need for a good price !”

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Posted 7 years ago

“I have dealt with them for many years and have never had any problems.good company”

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Posted 7 years ago

“What a fantastic item...i absolutely love it Again super fast delivery by a fantastic nice person Thank you so much x”

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Posted 7 years ago

“Clear communication - virtually everything on one website”

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Posted 7 years ago

“Usually send things out when they're supposed to.”

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Posted 7 years ago

“very good price”

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Posted 7 years ago

“very good company”

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Posted 7 years ago

“Always received products in time specified and very well packed by Friendly drivers. Products alway as described online. I order items frequently and very happy each one. Would highly recommend.”

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Posted 7 years ago

“Terrible company. No customer support. Awful website. All I want to do is leave this cowboy company but I can't !”

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Posted 7 years ago

“I order from this Company several times a month and the goods are always received in good condition and very quickly. Any returns are handled quickly and efficiently. An excellent service.”

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Posted 7 years ago

“just ordered scales late at night next day delivery very quick convenient and easy”

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Posted 7 years ago

“Free trial of Amazon Prime, ordered a couple of books and received them next day for free. Excellent service.”

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Posted 7 years ago

“Great service, especially prime for items you need quickly. Only thing I have noticed is that not all couriers are as careful or thoughtful as others - some parcels have been left unattended and not in a secure place in the past, but this might not be amazons direct fault? Great way to shop and get a huge variety of items. Very good”

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Posted 7 years ago

“Always fast reliable service, 1st port of call when searching”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,447 reviews