Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,477 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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4.7

Based on 13,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“I receive constant good service from Amazon, with current updates on my packages and when they will be arriving, as well as the ability to cancel items I no longer want after I have placed them, with no extra charge. I find the company very easy to use and communicate with.”

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Posted 7 years ago

“great service, with easy returns. Highly recommended.”

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Posted 7 years ago

“Brilliant reliable service, with first class goods, never had any problems, customer services are brilliant.”

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Posted 7 years ago

“Orders are promptly delivered and no problems what so ever.”

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Posted 7 years ago

“Its alright”

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Posted 7 years ago

“We are a power user of Amazon UK, but it is becoming increasingly customer unfriendly in the last 6 months: 1. The customer service has definitely gone downhill where they cannot explain charges that seem to appear on credit cards for no purchases whatsoever. 2. They have become classic bureaucracy with typical "Keep on chasing us even if it is our fault that we have misplaced your delivery and our system will happily keep you guessing". 3. Gift cards - get a few gift cards, scratching is a mess, then the mobile app wont scan them easily (maybe 10% times). So, you type letters that are confusing (VU, G6 etc). Then they have recently put in security captcha that appears, you guessed it, everytime and not once in a session. It seems that they are actively discouraging Gift cards and creating a slush fund! Rest is all fine as of now and I will provide more concern areas as they become apparent. I am amazed how they have been able to alienate an ardent supporter like me in the last few months.”

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Posted 7 years ago

“Great website and delivery so fast. Use regularly.”

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Posted 7 years ago

“Great speed of delivery. Can always find what I need.”

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Posted 7 years ago

“Everything I have ordered has arrived in time and has been exactly as described”

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Posted 7 years ago

“Good service with good response when things go wrong.”

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Posted 7 years ago

“I am very happy with I have bought from Amazon UK, delivery has been very fast and free, from one day to another, the truth is that I have taken advantage of the promotion. definitely recommend this store, excellent service - many thanks, Sorin”

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Posted 7 years ago

“Very good choices and speedy reliable service”

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Posted 7 years ago

“Excellent customer service prompt delivery service and price very competitive”

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Posted 7 years ago

“Never ever had a problem with this dealer”

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Posted 7 years ago

“Perfect for everything.”

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Posted 7 years ago

“Very happy customer.”

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Posted 7 years ago

“Very quick service, especially as a prime member. The quality and options of items is outstanding as well as having the option of buying preowned items at an even smaller price!”

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Posted 7 years ago

“Delivery times aren’t always suited to place of work/establishment.”

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Posted 7 years ago

“When you need it quick they deliver on Prime”

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Posted 7 years ago

“Absolutely outstanding value got an item I really wanted for half the price”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,477 reviews