Name: Amazon UK
Rating: 4.66

“Unbelievably fast delivery and great communication”

Helpful Report

Posted 7 years ago

“Excellent communication from time of placing order to delivery”

Helpful Report

Posted 7 years ago

“Great quality and excellent service”

Helpful Report

Posted 7 years ago

“Very fast delivery and accurate tracking dates”

Helpful Report

Posted 7 years ago

“Never had a problem with Amazon always a first class service every time”

Helpful Report

Posted 7 years ago

“Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable idiotic liars ....”

Helpful Report

Posted 7 years ago

“Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable idiotic liars ....”

Helpful Report

Posted 7 years ago

“Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable services ....”

Helpful Report

Posted 7 years ago

“Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable services ....”

Helpful Report

Posted 7 years ago

“Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable services ....”

Helpful Report

Posted 7 years ago

“Love the variety of products available, Prime delivery is generally reliable and I also enjoy Prime music and tv.”

Helpful Report

Posted 7 years ago

“As if I need to review this company. Life would be so much harder without Amazon!”

Helpful Report

Posted 7 years ago

“In January I tried to order Nicorette spray. As I am in Thailand it was impossible to have it delivered to me so I entered a friend’s London address and mobile number for delivery. At checkout it was impossible to reject the “free” Amazon Prime membership. I entered my credit card and billing info (Canadian cardholder). The checkout was completed and I saw that Amazon had initiated a charge against my credit card because I had a nominal foreign exchange charge registered on my card. The following day I received an email requesting that I forward to Amazon’s secure web portal a screenshot of my credit card account in order to prove ownership of the account. I replied that I would never send such information to anyone. I noted that my bank has rigorous fraud protection protocols. I also asked why they didn’t request the ccv code as proof of ownership. Over the following days I received two more emails stating my shipment was delayed until I provided the information. I replied that rather than sending repeat emails they should read the response I already sent. Maybe two days later I received an email stating that my account was locked and no future transactions would be permitted. I replied that I found the company’s business model to be unacceptable and that I would never do business with them again. I further demanded that they refrain from billing me for their bullsh$# Prime (non) service forced upon me at checkout. So never received the product, nor any further communication. Today I checked my bank account and Amazon has billed me for their Prime Service. Unbelievable!!! What a dishonest company....would not send my order because could not verify the validity of my credit card, but no problem charging me for their Prime Service 1 day delivery. What a bad joke!”

Helpful Report

Posted 7 years ago

“Too much stuff but always reliable delivery and customer service”

Helpful Report

Posted 7 years ago

“LOVE using Amazon, you can find everything you need on there. I have found it safe, orders arrive on time, fantastic customer service, great company.”

Helpful Report

Posted 7 years ago

“Recently bought a secondhand book was very pleased when it arrived and looked brand new”

Helpful Report

Posted 7 years ago

“very quick delivery, very happy with the service.”

Helpful Report

Posted 7 years ago

“I ordered medical equipment which came promptly on time as always. Love using Amazon app. Its easy and user friendly and quick payment option is very convinient and next day delivery for Prime is awesome. Thank you Amazon”

Helpful Report

Posted 7 years ago

“nnmmjnoinkj”

Helpful Report

Posted 7 years ago

“I really like the range and choice of products available on Amazon UK, you can pretty much find anything that you wish to buy. I like the prime feature for free shipping and free steaming, also the free digital downloads of any music you purchase, wether for yourself or as a gift. Just Brilliant!”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews