Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,477 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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4.7

Based on 13,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable services ....”

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Posted 7 years ago

“Love the variety of products available, Prime delivery is generally reliable and I also enjoy Prime music and tv.”

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Posted 7 years ago

“As if I need to review this company. Life would be so much harder without Amazon!”

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Posted 7 years ago

“In January I tried to order Nicorette spray. As I am in Thailand it was impossible to have it delivered to me so I entered a friend’s London address and mobile number for delivery. At checkout it was impossible to reject the “free” Amazon Prime membership. I entered my credit card and billing info (Canadian cardholder). The checkout was completed and I saw that Amazon had initiated a charge against my credit card because I had a nominal foreign exchange charge registered on my card. The following day I received an email requesting that I forward to Amazon’s secure web portal a screenshot of my credit card account in order to prove ownership of the account. I replied that I would never send such information to anyone. I noted that my bank has rigorous fraud protection protocols. I also asked why they didn’t request the ccv code as proof of ownership. Over the following days I received two more emails stating my shipment was delayed until I provided the information. I replied that rather than sending repeat emails they should read the response I already sent. Maybe two days later I received an email stating that my account was locked and no future transactions would be permitted. I replied that I found the company’s business model to be unacceptable and that I would never do business with them again. I further demanded that they refrain from billing me for their bullsh$# Prime (non) service forced upon me at checkout. So never received the product, nor any further communication. Today I checked my bank account and Amazon has billed me for their Prime Service. Unbelievable!!! What a dishonest company....would not send my order because could not verify the validity of my credit card, but no problem charging me for their Prime Service 1 day delivery. What a bad joke!”

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Posted 7 years ago

“Too much stuff but always reliable delivery and customer service”

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Posted 7 years ago

“LOVE using Amazon, you can find everything you need on there. I have found it safe, orders arrive on time, fantastic customer service, great company.”

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Posted 7 years ago

“Recently bought a secondhand book was very pleased when it arrived and looked brand new”

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Posted 7 years ago

“very quick delivery, very happy with the service.”

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Posted 7 years ago

“I ordered medical equipment which came promptly on time as always. Love using Amazon app. Its easy and user friendly and quick payment option is very convinient and next day delivery for Prime is awesome. Thank you Amazon”

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Posted 7 years ago

“nnmmjnoinkj”

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Posted 7 years ago

“I really like the range and choice of products available on Amazon UK, you can pretty much find anything that you wish to buy. I like the prime feature for free shipping and free steaming, also the free digital downloads of any music you purchase, wether for yourself or as a gift. Just Brilliant!”

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Posted 7 years ago

“So I have been using amazon for the past two years and I have never left a review as I just couldn’t be bothered. For once, I wrote a review as I actually liked the product but then later receiving a message on amazon saying that I won’t be able to post any more reviews as I was violating against the policies. I called them a few times later receiving an e mail saying that I ever the had a relationship with some seller, or I was getting free or discounted stuff and that’s the reason I was posting a good review and also my account had been banned from writing a reiview ever since. What really pisses me off is that there is always a botton there where you can choose to leave a review but when I do, I get a ban. After called them 10 times and speaking to 5 different managers, about a month after the issue. What I got told on the phone was basically, ‘we will not provide you with anymore information, we will not prove anything to you and the decision is final, happy or not, deal with with it’ how bad does it sound? All I asked was, if they are ‘determined’ I was violating against their 3 policies like I have said above, prove it to me that I actually know the seller or I was getting free stuff? But no, I don’t get any and I have to deal with it. The very last manager that I spoke to had a terrible attitude and they don’t treat you like customers.”

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Posted 7 years ago

“FANTASTIC RECOMMENDATIONS TO GO WITH YOUR ORDER WHEN YOU PLACE AN ORDER.”

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Posted 7 years ago

“Friendly helpful staff. Delivery is always speedy too :)”

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Posted 7 years ago

“Love it, so quick and easy. Could definitely take over the world”

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Posted 7 years ago

“Great products and fast delivery.”

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Posted 7 years ago

“Amazing deals and basically to shop for anything you need. Post is usually very fast and they deliver in a Sunday when you have prime delivery.”

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Posted 7 years ago

“Most of my purchases are from Amazon UK. The are super efficient and delivery is really fast. I have just joined Amazon Prime and it gets better and better with free next day deliveries and many more benifits such as a free kindle book each month Prime Videos with free access to hundreds of films box sets and more. I really buy with confidence when I buy from Amazon and can’t recommend them highly enough.”

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Posted 7 years ago

“Excellent service thank you”

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Posted 7 years ago

“Everything I have ordered has been on time and in the condition advertised. I only worry about the effect on small, independent booksellers, large ones too I suppose. Maybe Amazon should invest in a "normal" physical bookshop in London with decent coffee and friendly people, where you could also order books online?”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,477 reviews