Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Des offres exceptionnelles. Et un service de qualité”

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Posted 7 years ago

“Fantastic service every time”

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Posted 7 years ago

“Got exactly what I needed delivering same day at the best price on the net what more could you want? Makes prime membership worth every penny.”

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Posted 7 years ago

“Quick delivery, Very reliable and a all around good company”

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Posted 7 years ago

“Great service. Items delivered super quick.”

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Posted 7 years ago

“Brilliant online retailer. Prime is so good!”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Very Reliable”

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Posted 7 years ago

“Had an awful experience over the last 2 weeks. Waited in 2 days force delivery, kept getting the wrong information. Was promised a refund when it arrived..then asked to send it back . The customer service chat agents are useless. I wasted so much time talking to them for nothing. They also deliver false promises. They're disgraceful.”

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Posted 7 years ago

“I always get my items on time. Very happy with the service”

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Posted 7 years ago

“Always find anything and everything I’m looking for. Great prices and fast delivery”

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Posted 7 years ago

“Great offers! It's really convenient becoming premium as the deliveries are really fast and free most of the time!!!”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“I've shopped with Amazon for a while now and always had great service. Shipping is near always quick and prices are affordable.”

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Posted 7 years ago

“Customer service over the phone is amazing and supportive cant be beaten”

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Posted 7 years ago

“I have found dvds that I haven’t seen since I was a child, very pleased with those purchases. Items arrived on or before the estimated delivery schedule. Any problems you can send an email regarding any issues.”

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Posted 7 years ago

“Love using amazon, I have always had parcels on time and not damaged. They online service is easy to use and there are guidelines that help you track your package each step of the way.”

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Posted 7 years ago

“Excellent.”

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Posted 7 years ago

“Buy with confidence from Amazon all the time. They have never let me done, so would thoroughly recommend.”

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Posted 7 years ago

“Best retailer ever!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,447 reviews