Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

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“Shop at Amazon UK because they will have everything you require at a very reasonable price”

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Posted 7 years ago

“Lovely quick service, deliveries still quick even though I'm no longer using prime :)”

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Posted 7 years ago

“Easy to use and quick delivery”

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Posted 7 years ago

“Very good fast delivery an great costumer service”

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Posted 7 years ago

“Helpful staff and very fast delivery.”

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Posted 7 years ago

“Amazon Prime deliveries are always on time. Used them for many years with no issues. Very easy to return unwanted or broken goods too. Can't fault Amazon”

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Posted 7 years ago

“My delivery was very fast and the product was in very good quality.”

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Posted 7 years ago

“Easy return and efficient delivery.”

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Posted 7 years ago

“Always great value for money and fast and efficient delivery.”

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Posted 7 years ago

“I love amazon good quality stuff sold and good delievery”

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Posted 7 years ago

“Very satisfied with their service and goods.”

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Posted 7 years ago

“10/10 love Amazon”

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Posted 7 years ago

“Amazon is been my preferred method of buying goods online for years. Having prime, gives me unlimited next day delivery and doesn't fail me a lot. However, when there's a problem with delivery its quite hard to reach customer service, however they usually extend your prime by a month or so as apology. Overall, very good.”

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Posted 7 years ago

“Love amazon Great products at great prices would recommend”

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Posted 7 years ago

“Binoculars- very good value for money and were of good quality- it was an excellent choice of gift for my husband who was very pleased indeed. Thank you Amazon.”

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Posted 7 years ago

“Neck massager,sent from Voyor UK, received very quickly and works well!”

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Posted 7 years ago

“very good price on day to day items thanks to amazon team”

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Posted 7 years ago

“Very competitive prices for the book I wanted. Great service & I will use them again”

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Posted 7 years ago

“Always fantastic service with Amazon, delivery is always so easy to track and the packaging is always spot on, they always deal with any problems efficiently and returning parcels is easy.”

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Posted 7 years ago

“Easy to use”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,447 reviews