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Amazon UK Reviews

4.7 Rating 13,471 Reviews
93 %
of reviewers recommend Amazon UK
4.7
Based on 13,471 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Telephone, Live Chat

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Amazon UK 1 star review on 8th March 2026
Susan Margret
Amazon UK 1 star review on 17th February 2026
Catherine Holt
Amazon UK 1 star review on 17th January 2026
Mendoza Ruiz
Amazon UK 2 star review on 25th October 2025
CHUNG L
Amazon UK 5 star review on 27th July 2025
Tammy S. Phipps
Amazon UK 1 star review on 24th June 2025
Griol
Amazon UK 5 star review on 22nd May 2025
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
I re-ordered Aspectek Predator Eye Pro Animal Deterrent Nightlights (bright red cats-eyes that flash in the garden at night). Price was good though I had to buy something else to reach the Free-Postage limit. It's hard to find something on Amazon for £3.33 by the way. Nightlights arrived 2 days earlier than promised, good service.
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Posted 7 years ago
They deliver on time and step in if there's a problem
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Posted 7 years ago
Since October last year, I order some products and part of the delivery has been made but the remaining items still have not arrived. I have been unable to contact them as there is no email or telephone number available on site
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Posted 7 years ago
simply the best when it comes to returns. I love you Amazon
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Posted 7 years ago
Unbelievably fast delivery and great communication
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Posted 7 years ago
Excellent communication from time of placing order to delivery
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Posted 7 years ago
Great quality and excellent service
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Posted 7 years ago
Very fast delivery and accurate tracking dates
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Posted 7 years ago
Never had a problem with Amazon always a first class service every time
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Posted 7 years ago
Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable idiotic liars ....
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Posted 7 years ago
Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable idiotic liars ....
Helpful Report
Posted 7 years ago
Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable services ....
Helpful Report
Posted 7 years ago
Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable services ....
Helpful Report
Posted 7 years ago
Always using amazon for buying every stuffs online because of my busy schedules but today when my delivery was important so used my prime membership to get the stuff in one day their service was so poor and awful that even one star is too much delivery driver updating false statment saying he tried first attempt and customer service providers named monica and robin was ignoring to provide me any help and when i asked for supervisor they put me in hold fo ages... I just hope every important customer and user read this before using amazon and if in emergency buy it from shop instead of trusting this unreliable services ....
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Posted 7 years ago
Love the variety of products available, Prime delivery is generally reliable and I also enjoy Prime music and tv.
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Posted 7 years ago
As if I need to review this company. Life would be so much harder without Amazon!
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Posted 7 years ago
In January I tried to order Nicorette spray. As I am in Thailand it was impossible to have it delivered to me so I entered a friend’s London address and mobile number for delivery. At checkout it was impossible to reject the “free” Amazon Prime membership. I entered my credit card and billing info (Canadian cardholder). The checkout was completed and I saw that Amazon had initiated a charge against my credit card because I had a nominal foreign exchange charge registered on my card. The following day I received an email requesting that I forward to Amazon’s secure web portal a screenshot of my credit card account in order to prove ownership of the account. I replied that I would never send such information to anyone. I noted that my bank has rigorous fraud protection protocols. I also asked why they didn’t request the ccv code as proof of ownership. Over the following days I received two more emails stating my shipment was delayed until I provided the information. I replied that rather than sending repeat emails they should read the response I already sent. Maybe two days later I received an email stating that my account was locked and no future transactions would be permitted. I replied that I found the company’s business model to be unacceptable and that I would never do business with them again. I further demanded that they refrain from billing me for their bullsh$# Prime (non) service forced upon me at checkout. So never received the product, nor any further communication. Today I checked my bank account and Amazon has billed me for their Prime Service. Unbelievable!!! What a dishonest company....would not send my order because could not verify the validity of my credit card, but no problem charging me for their Prime Service 1 day delivery. What a bad joke!
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Posted 7 years ago
Too much stuff but always reliable delivery and customer service
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Posted 7 years ago
LOVE using Amazon, you can find everything you need on there. I have found it safe, orders arrive on time, fantastic customer service, great company.
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Posted 7 years ago
Recently bought a secondhand book was very pleased when it arrived and looked brand new
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Posted 7 years ago
Amazon UK is rated 4.7 based on 13,471 reviews