Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing company and very straight forward to work and use their website. So many things can be found through this website. Anything I have ordered from home items to makeup brushes have all been delivered on time with no hassle.”

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Posted 4 years ago

“Very good to deal with and fast delivery”

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Posted 4 years ago

“There great good delivery and save too”

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Posted 4 years ago

“Great service, wonderful prices”

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Posted 4 years ago

“Price, delivery, refunds and returns are effortless and I would highly recommend”

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Posted 4 years ago

“Great service and fast delivery”

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Posted 4 years ago

“Easy to use fast shipping helpful when you have a problem”

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Posted 4 years ago

“perfect in every way choosing and ordering”

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Posted 4 years ago

“Bought many things from amazon, excellent service and quick delivery 10/10”

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Posted 4 years ago

“Very good experience with amazon so far”

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Posted 4 years ago

“Amazon are great, efficient, quality Prompt, value for money,”

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Posted 4 years ago

“My husband and me have shopped with Amazon for many years and would like to say how good they are at responding to any queries etc. Nothing seems to be much trouble.”

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Posted 4 years ago

“Very competitive prices and quick reliable delivery”

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Posted 4 years ago

“Very good service and good prices.”

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Posted 4 years ago

“Easy to use and delivery is quick and easy to order”

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Posted 4 years ago

“Brilliant site, very easy to use and delivery is awesome with Amazon Prime”

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Posted 4 years ago

“Bought loads of products from Amazon and all have came packed well without damage”

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Posted 4 years ago

“A very reliable and good site, very easy if you need to contact the customer service”

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Posted 4 years ago

“Purchased many products from Amazon. All delivered in a timely manner well packaged. Products are competitively priced and are of good quality. Returns and refunds have been dealt with efficiently and without problems.”

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Posted 4 years ago

“I always shop at Amazon there customer service has always been 100%They take a lot of time to keep their customers happy with an excellant after sales care!Whenever I order I always receive parcels on time ,drivers always leave parcels in safe place if not at home.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,411 reviews