Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,439 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reliable service and plenty of affordable goods available online and delivered to your door step. Saves the hassle of running around from shop to shop looking for deals. Great deals are readily available on Amazon UK”

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Posted 4 years ago

“Great service fast delivery great price”

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Posted 4 years ago

“Same day delivery’s if not next if in stock and if not within a wk”

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Posted 4 years ago

“Very compact and easy to use with all the sockets needed.”

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Posted 4 years ago

“amazing turnaround time. so simple with 1 click and orders is 9n its way. just love the save and subscribe option too.”

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Posted 4 years ago

“They are very helpful when ordering goods and delivery is on time and staff friendly”

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Posted 4 years ago

“Always get what i need at a great price and always sort out any problems i have”

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Posted 4 years ago

“No es mucha pero se que es buena”

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Posted 4 years ago

“Delighted with my Teminice watch. Product arrived on agreed date. Good price. No complaints at all.”

Amazon UK 5 star review on 25th April 2021

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Posted 4 years ago

“Excellent product at an excellent price and delivered super quick. What more can I say ?”

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Posted 4 years ago

“Amazon UK The customer service is excellent. Customer complaints are dealt with effectively and efficiently. Good and friendly communication. Very helpful and supportive”

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Posted 4 years ago

“Simply the best online order company in the world easy to shop online with Amazon”

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Posted 4 years ago

“Quick turnaround, found exactly what I wanted, brilliant service”

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Posted 4 years ago

“Always on time , good costumer service support easy app on use”

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Posted 4 years ago

“this one is so fantastic , i have been used it for so long”

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Posted 4 years ago

“Have used Amazon for parcel delivery for several years and no hassle or complaints. Very good customer service”

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Posted 4 years ago

“Simply the best for online shopping.”

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Posted 4 years ago

“Wonderful selection of items, decent prices. Very good service, if you are a Prime member it's even better. Good customer service, on the odd occasion I have needed a refund or to return an item, the team have been very helpful. I'm very happy to be an Amazon customer.”

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Posted 4 years ago

“I enjoy ordering from amazon because the process is so good and easy to use and if any problems its sorted out ASAP”

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Posted 4 years ago

“I enjoy ordering from amazon because the process is so good and easy to use”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,439 reviews