Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,410 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my Teminice watch. Product arrived on agreed date. Good price. No complaints at all.”

Amazon UK 5 star review on 25th April 2021

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Posted 4 years ago

“Excellent product at an excellent price and delivered super quick. What more can I say ?”

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Posted 4 years ago

“Amazon UK The customer service is excellent. Customer complaints are dealt with effectively and efficiently. Good and friendly communication. Very helpful and supportive”

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Posted 4 years ago

“Simply the best online order company in the world easy to shop online with Amazon”

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Posted 4 years ago

“Quick turnaround, found exactly what I wanted, brilliant service”

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Posted 4 years ago

“Always on time , good costumer service support easy app on use”

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Posted 4 years ago

“this one is so fantastic , i have been used it for so long”

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Posted 4 years ago

“Have used Amazon for parcel delivery for several years and no hassle or complaints. Very good customer service”

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Posted 4 years ago

“Simply the best for online shopping.”

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Posted 4 years ago

“Wonderful selection of items, decent prices. Very good service, if you are a Prime member it's even better. Good customer service, on the odd occasion I have needed a refund or to return an item, the team have been very helpful. I'm very happy to be an Amazon customer.”

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Posted 4 years ago

“I enjoy ordering from amazon because the process is so good and easy to use and if any problems its sorted out ASAP”

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Posted 4 years ago

“I enjoy ordering from amazon because the process is so good and easy to use”

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Posted 4 years ago

“Always speedy delivery and good quality products”

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Posted 4 years ago

“I have been ordering from Amazon recently and it’s so efficient with time of delivery 5/5”

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Posted 4 years ago

“Have everything u need! Next day delivery on most items and always delivered with care!”

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Posted 4 years ago

“Fast delivery and very easy website to navigate through, use again”

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Posted 4 years ago

“Anything I get from the site I get it fast and prompt”

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Posted 4 years ago

“I watch alot of shows on it and I like to chill out n watch a movie”

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Posted 4 years ago

“Great selection of goods, fast delivery and perfect customer service”

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Posted 4 years ago

“Always received what I've ordered.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,410 reviews