Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,439 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always speedy delivery and good quality products”

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Posted 4 years ago

“I have been ordering from Amazon recently and it’s so efficient with time of delivery 5/5”

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Posted 4 years ago

“Have everything u need! Next day delivery on most items and always delivered with care!”

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Posted 4 years ago

“Fast delivery and very easy website to navigate through, use again”

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Posted 4 years ago

“Anything I get from the site I get it fast and prompt”

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Posted 4 years ago

“I watch alot of shows on it and I like to chill out n watch a movie”

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Posted 4 years ago

“Great selection of goods, fast delivery and perfect customer service”

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Posted 4 years ago

“Always received what I've ordered.”

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Posted 4 years ago

“Every thing I. purchased from Amazon has been fantastic. Delivery second to none There drivers are a credit to the company. Very fast 👌🌈👍. 🥇”

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Posted 4 years ago

“I have prime and its very good. Choice of products is vast”

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Posted 4 years ago

“They are always polite and professional during the lockdown”

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Posted 4 years ago

“:) Kuroo is awesome :)”

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Posted 4 years ago

“I've ordered plenty of items from amazon and have experienced great customer service when one or two items (in the rare case of an issue).”

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Posted 4 years ago

“Great place to buy anything that I am looking for, good prices and products”

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Posted 4 years ago

“Ver happy with fitbit. Good price was a present”

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Posted 4 years ago

“Items always turn up on time... And response to questions is always in a timely manner..”

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Posted 4 years ago

“Great customer service when you have an issue with and order. Very easy return policy.”

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Posted 4 years ago

“Always helpful and quick”

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Posted 4 years ago

“Fast efficient and seem to get us what I need when I need it.”

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Posted 4 years ago

“Always efficient, clear and great buying options.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,439 reviews