Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,410 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased items has giving me a great experience to always buy items from AMAZON UK”

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Posted 4 years ago

“best place to buy good stuff no quibble returns, very helpful”

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Posted 4 years ago

“Since lockdown i have become one of thousands who have chosen to purchase online, rather than any retail outlet, at first i thought it would be very difficult and pricey to order exactly what i wanted, weather it be clothing, garden products and everything to fulfill my DIY needs, but pleasantly surprise, over 12 months later i have only needed to return a handful of products, which just did not match their description. Big Thank for making my lockdown life a dream. TC Brian Evans”

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Posted 4 years ago

“Great experience with Amazon. Quality items and if there ever is a fault or an item I am not happy with the item, it is an easy returns process”

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Posted 4 years ago

“I buy a lot from Amazon, I find they have good prices, good value, speedy delivery and are very fair. What more can you ask!”

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Posted 4 years ago

“Very competitive prices and next day free delivery if you take Amazon Prime, a guaranteed next day delivery 🚚 is brilliant if you run short of something to complete a hob”

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Posted 4 years ago

“This is a great site, really useful and easy to use, good for tracking your items. I love it.”

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Posted 4 years ago

“Always great experience”

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Posted 4 years ago

“Love Amazon easy search but not always the cheapest but good bench mark to start”

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Posted 4 years ago

“I have relied on Amazon a lot for regular subscriptions of vitamins & products I need but they have become a lifeline whitest shielding during the recent crisis. Deliveries are prompt & considerate. Thanks.”

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Posted 4 years ago

“It is a really good place to shop as it gives you a lot of options”

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Posted 4 years ago

“Had an amazing selection of products and has good filters so I was able to get what I was looking for and I have now downloaded the app”

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Posted 4 years ago

“Very reliable service and plenty of affordable goods available online and delivered to your door step. Saves the hassle of running around from shop to shop looking for deals. Great deals are readily available on Amazon UK”

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Posted 4 years ago

“Great service fast delivery great price”

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Posted 4 years ago

“Same day delivery’s if not next if in stock and if not within a wk”

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Posted 4 years ago

“Very compact and easy to use with all the sockets needed.”

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Posted 4 years ago

“amazing turnaround time. so simple with 1 click and orders is 9n its way. just love the save and subscribe option too.”

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Posted 4 years ago

“They are very helpful when ordering goods and delivery is on time and staff friendly”

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Posted 4 years ago

“Always get what i need at a great price and always sort out any problems i have”

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Posted 4 years ago

“No es mucha pero se que es buena”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,410 reviews